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old1880home

Replacing my quartz countertop

old1880home
16 years ago

I wish I knew about this board before I decided to buy a countertop from Cambria! Fortunately I only did my island but it was still $1500! There's a large orange resin pool in the center betweeen the size of a half dollar and a quarter. It's very ugly! Today I'm going to pick a granite slab. We're redoing doing the island and completing the rest of my cherry kitchen. This time we're going through Lowe's because I know they will guarantee my happiness. Anyone else have a similar experience or have good advice? I hope to do it right this time.

Comments (22)

  • old1880home
    Original Author
    16 years ago

    My sister works at Lowe's but lives three hours away. Too bad because she would oversee my project if I lived closer. Not only that but granite in the Detroit area is $41 per square foot and here in Grand Rapids they charge $59 for the lowest price group. Lowe's actually makes a small profit. The installers set the price and they compete with all the other installers in whatever town they're in. Even if I did pay a little more I'm buying an insurance policy. I have to eat the $1500 for my island that we're replacing. If I bought at Lowe's I wouldn't. Now I just have to choose my granite wisely. I don't want to go through any more misery than I already have.

  • mygar
    16 years ago

    Can you post a picture of your island? I am getting Silestone and am aware of the pooling but would like to see what you are talking about.

  • busymom2006
    16 years ago

    I'm thinking of getting Cambria for one of my bathrooms. I thought it had a warranty against defects like that!

    What is pooling?

    I hope you have better luck with your granite.

  • old1880home
    Original Author
    16 years ago

    How do I post a picture? I'd really like to share!! I wonder if anyone else with Cambria has experienced what I have with the resin pooling.
    ps..thanks for your advise, planning nut. Even though my sister works at Lowe's it doesn't mean I haven't shopped around. I really think the installers set the price. I suppose you have to be aggressive when shopping within a budget.
    Busymom....they told me it wasn't a defect!!!

  • weissman
    16 years ago

    Will Lowe's let you pick out your actual slab? People on this board have reported that some of the big box stores don't let you - if that's the case, you won't know what you're getting until it shows up. Most people find that they do better working directly with a fabricator, but if you happy with Lowe's, then good luck.

  • mygar
    16 years ago

    I haven't posted a picture before so I'm not sure. There is a thread that tells you how. If you have it on Shutterfly or a site like that, I think you can put the link to that in your post.

  • remodelfla
    16 years ago

    I've heard through Expo, and I'm sure it's the same as all big box stores that you pay for the slab in advance but then can go pick out the actual slab at one of their several suppliers. My problem with that is what do you do if you don't like any of the slabs their suppliers have.

  • clc08
    16 years ago

    RE Lowes...in our area Lowes has contract with a fabricator. We priced a countertop with Lowes, then decided we might want some other granite than what was displayed at Lowes. In our case, we ended up talking directly to the fabricator who offered to either to with us to the granite yards or simply let us go to the granite yards alone and look around a bit. We had his cell phone number to call with questions on pricing (why does the eye go to those exotics?) I'm guessing Lowes is making about 10%. Fabricator told us whenever we wanted he wanted to be sure to meet us at the yard, eventually to help choose our slab....from the point of view of a person who knows a heck of a lot more about granite that we do, and also to talk about how the slab would lay out in our kitchen. Don't know if this process is consistent across all of Lowes...but it is where we live.

    Good luck!

  • sewcontent
    15 years ago

    I spent $6000 on Cambria countertops for my kitchen and have not been pleased with the results. One seam is practically invisible, but the other seam which is in a very conspicuous area is very obvious. The two pieces that meet don't match well with one piece having lots more white than the other. For that amount of money, I expected perfection but was disappointed. We have since sold that house and the counters need to be replaced in our new home. I won't be buying Cambria again and am seriously considering going back to Formica.

  • edlakin
    15 years ago

    What is pooling?

    the resins that act like glue to hold the quartz together can 'pool' up and show up as blobs or blotches in quartz countertops.

    for this reason, most fabricators insist that customers go and ok and tag their specific slab before it's purchased and cut. that's what ours did.

    i'm not sure why anyone who's expecting perfection wouldn't take the time to go and sign off on the actual slab you're going to get. i've done that with all three remodels. obviously, that won't prevent all problems, like the seam and matching issues the previous poster mentioned, but it would've saved the OP $1500 and a lot of headaches.

  • old1880home
    Original Author
    15 years ago

    I had complete trust in the fabricator (Lakeside Solid Surface in Muskegon, MI) over my Cambria top, in fact, I was never offered the option of "tagging" a slab and never even thought to do it. I am not a perfectionist to a fault but I do believe that you should get what you pay for. Good thing I didn't have to deal with any seams because now it's obvious that the fabricator had no sense of artistry or they would've cut around those large blobs. I think they saw a sucker in me and they figured they'd dump a poor piece of quartz my way. Shame on them!


    here's the old cambria top...


    and my new beautiful top in granite!

  • pbrisjar
    15 years ago

    That granite is much, much nicer!

  • edlakin
    15 years ago

    yep. you certainly had a legitimate gripe. that resin pooling is really ugly. i cannot believe that any fabricator worth his salt wouldn't just reject that slab the minute it got to his shop. i can only imagine what the portion that he cut out for the range must've looked like.

    that's really too bad. well, at least you've got something that you like now!

  • Buehl
    15 years ago

    Remodelfla--for my granite, EXPO sent me around to local granite yards when their regular suppliers didn't have the granite I chose (not their fault, the quarry was no longer producing it). It took us several weeks but we eventually found an acceptable substitute. EXPO still has their regular supplier do the fabrication...they pickup the slab from the granite yard.

    I don't know what would have happened if they had the granite I chose but I didn't like any of the slabs.

  • kitchenwitch
    15 years ago

    The spots on the Cambria countertop occur often and are not considered defects. FYI.

    But I can see why you wouldn't like it.

  • edlakin
    15 years ago

    you've got to be kidding me. that's not considered a defect?

    does it show those orange blobs on the samples? does any of their literature or website photos show them?

    if that's their company line, that's just weak. a reason not to patronize them, imo.

  • old1880home
    Original Author
    15 years ago

    kitchenwitch....you are correct. Cambria's position is that these are not defects and they have the disclaimers to support it. However, (edlakin) those orange blobs are NOT in my samples, NOT on their website and NOT on any of the slabs that my (new) granite fabricator has in his warehouse. In fact, my new fabricator tells me it is the most extreme case of resin pooling he has seen. *sigh* Live and learn.

    At any rate, I am so incredibly happy with my new countertop! There's not one thing I can think of to complain about. My Lowe's experience was SUPER!!

  • onehickfromthesticks
    8 years ago

    I have a pooling splotch of white 3" wide 6 1/2" long on my large island. I'm very unhappy. The installers told me I was stuck with it. They said they've installed white countertops that have one black pooling spot on it, and Cambria won't replace. Stay away from Cambria. I tried to shop local. If I'd gone to Lowe's they wouldve replaced mine if seen from 7 feet away. I can see my defect, a whole room away. And shame on Cambria. I had several kitchen countertops with the same product. They easily could've cut around that pooling spot and used this piece on my counters to not waste it. They've sent people out twice to look at it. I'll update you if they do the right thing.

  • meaghantowne
    8 years ago

    We fell in love with the Cambria sample, but to our extreme frustration and inconvenience, have had the same problems as so many here, with no resolution. The installer (Art-stones, Jacksonville, Florida) did a terrible job with cutiing for aesthetic flow, and the seams seem done by a child. The piece of Cambria has OBVIOUS color variations. No one suggested we should examine the slab. Not being pros, we assumed the sample we selected in store wwas an accurate representation. Not even close. Cambria agreed to send a field representative ( Shirah, SP?), whose first words were 'oh, yes, I see the problem". Then, called days later to say they would call the installer, but they weren't going to do anything to acquire a matching piece for us. No word still from Cambria, or installer. Please Cambria, you make a beautiful product, but your rep even acknowledged ours looks terrible. Do right by your clients!!!

  • onehickfromthesticks
    8 years ago

    I'm the one who commented on the large splotch of white on my island on Feb. 22, 2016. I also was not offered the chance to go pick my slab. I wish I had. I suggest you do so. Or pay 1/2 and finish paying after the installation. Fortunately, the island wasn't measured correctly. So the top wasn't quite large enough. I would've lived with it, but since the spot was there, too I had it replaced with the correct size. They came and replaced my island with a beautiful piece with no large pooling spots. It is very beautiful, and I'm happy they did the right thing. I'm very thankful they corrected the problem. On my other counters, they put in a seam and it is the best seam I've ever seen...or should I say, you can't see.

  • Gordon Blau
    7 years ago

    I'm a kitchen designer, and we have sold Cambria for years with zero problems whatsoever. Literally zero. I would blame the fabricator in this case. They should reject a slab that has that kind of defect.