Calling all Grohe Bridgeford owners

tagliatelle_2006

15 years ago

I have been experiencing very low flow (1.5 gal/min) from my Bridgeford -- its actually been this way since we installed it but the installer said the flow regulators these days are very conservative. There was so much going on when we redid the kitchen that I focussed on bigger things and thought I would deal with this later. When I contacted Grohe recently via email, they were not that helpful (one word responses, or only attaching the diagram without explanation). I have not been happy with their customer service so far, and am surprised since this forum gives them such high ratings. The pressure is supposed to be anywhere from 2.2 gal/min to 2.5 gal/min. I checked the flow regulator and cleaned it, and they sent me a new one, but that doesn't change anything. I'm getting 3 gal/min without the regulator but water splashes all over the place so something needs to go in there. Before I call a plumber, I'm wondering if anyone else has had the same problems?

I also can feel the water changing from hot to cold to hot to cold when both are on full blast --- but Grohe said this is normal? This hasn't happened with any other faucet I've ever owned and doesn't seem normal to me. I'm ready to ditch this expensive faucet and go to Lowe's and get another Moen.

Looking for feedback to help check my sanity before I call Grohe again this week and try one more time for some help.

Comments (5)

faucetman886
15 years ago
We have the Bridgeford and although I have never measured the flow It certainly does the job and has never seemed to be lacking in water pressure, also I don't sense the change in hot to cold that you mention. Im wondering of you have a bad installation or defective device. I would call the person who installed it and then insist Grohe replace it if the installer cant find the problem.
pattyk_64
14 years ago
I'm having a similar problem with my Bridgeford Pulldown faucet.
Although I thought that when it was first installed the pressure was better, but maybe I'm imagining things.

tagliatelle have you found a resolution to this problem yet?
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jencjudd
14 years ago
A bump for this...I just CHOSE the Grohe Bridgeford for my kitchen; of course, I find this post after the fact! :( Did you all get your problems resolved with your pulldowns?
pattyk_64
14 years ago
Yes, we had our plumber come back and have a look at it, I couldn't even get it to make any suds unless I held the button down for the spray. They removed something, (possibly a flow limiter) I don't know for sure what it was called, but now I've got all the water pressure I want. Here's a link to a thread on another forum, scroll down to CNTRTOP's response which sounds very much like what our plumber did. The original poster in this topic seems to be having a different problem, but I think you should find some useful info here. Hope that helps!

Here is a link that might be useful: Low Flow problem
jencjudd
14 years ago
Thank you so much, pattyk...I'm glad to hear you got your problem resolved. Nothing like shelling out the extra $$ to get a "nice" product, only to have it go goofy on you, huh? Anyhow, glad it was an easy fix. Are you liking everything else about the Grohe (i.e., the pulldown sprayer, the finish, etc.)?

Thanks again for your reply...I'm feeling a bit better about my choice. :)