In 2004/2005 I installed a Blanco Ladylux faucet in my kitchen. I also purchased the matching soap dispenser. After so many months (I forget how many, but less than 18 months), the soap dispenser stopped working. I called Blanco or emailed them and they mailed me a whole new soap dispenser. I was very pleased.

That's great to know. When I was still trying to figure out the sizes I wanted for my siligranit sinks, I sent them an email asking for some clarification. All I received back was a one-sentence response telling me to find a local dealer who could help me. It really rubbed me the wrong way (although I still eventually bought their sinks, but only because of the reputation they have on this board). Since they were terrible on the front end for me, I'm glad to know they come through if there is a problem.