I think Lowes KDs not getting commission is a recent change.

They announced it in February 3 years ago now. All of a sudden, with no notice, they took away an average 15K-20K from their kitchen designers and appliance sales people. It's really surprising the old KD you dealt with is still working there. Most left, as you would think they would. I'm in contact with a few in my local NKBA chapter who have found new positions.

Yes, I'm surprised, too. All the knowledgeable staff bailed on our Lowes when they changed that.

Not just the KDs, but also the experienced installers left. It was a stupid thing to do. It saved customers not even a penny, but put more money in the store's pockets.

Do Home Depot KDs get a commission? The gal who helped me deserves a flippin' MEDAL!

Nope, neither big box gives commissions. I asked. It goes towards the store sales goals which do yield bonuses...but no individual reward.