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Brookwood cabinets from DirectBuy anyone?

Posted by rockrisley (My Page) on
Tue, Mar 30, 10 at 13:30

Neighbor went to DirectBuy and just texted me to ask if I know anything about Brookwood or Brookline cabinets? I personally have not heard of them. Anyone know anything positive or negative? Thanks.


Follow-Up Postings:

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RE: Brookwood cabinets from DirectBuy anyone?

Direct Buy has their own line of cabinets, and I think that's it (not certain, though, that this is their line). I don't know anything about the house brand - sorry.


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RE: Brookwood cabinets from DirectBuy anyone?

Wish I could help, but they don't seem to have that brand up here in Canada. Some of our options include Cabico, KraftMaid, and KitchenCraft, none of which are DirectBuy specific. I'm surprised that they would have their own brand, isn't the idea of DirectBuy to resell other manufacturers' stuff? Apparently we're limited north of the border, as usual. ;)

BTW, we didn't end up getting our cabs from DB, we went with a semi-custom local cabinet maker who gave us more options but a better price. YMMV.


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RE: Brookwood cabinets from DirectBuy anyone?

Ummm- I would NEVER, EVER, EVER, buy another thing from Direct Buy. It is a scam. DH and I joined years ago when we were first married, and quickly realized we were suckered. Glad it was years ago when the membership fees were not as high as they are now.


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RE: Brookwood cabinets from DirectBuy anyone?

Not sure about that Brand. Private label cabinets kind of got started in the industry back in the 90s but never really took off. (Not that I'm aware of) I think people are more comfortable knowing the manufacturer. What happens if the dealership goes out of business and the homeowner can not find out who the manufacturer is? I just think it's kind of weird. My business does not make cabinets....why pretend that we do???

I own a K+B dealership. A few years ago, my business partner's cousin decided to build a house, so she bought a DB membership. With our builder's discount which is only 5% off, DB was higher than us for KraftMaid cabinets. She felt sick about it, thinking the cabinets was one area she could really get back the savings toward the membership cost.


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RE: Brookwood cabinets from DirectBuy anyone?

kompy

did DB's higher price include the expensive membership fee , or was that on top of the cabinet price?


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RE: Brookwood cabinets from DirectBuy anyone?

"Brookwood" is the brand name given by the Starmark Cabinetry Company to the cabinets sold through Direct Buy. The cabinets are exactly the same. The address for the company which sells the brand is 600 East 48th St North Sioux Falls, SD 57104. Norcraft owns Starmark and 4 other brands of cabinets. In order of quality they are Fieldstone (custom line), Starmark (semi-custom), Ultra Craft (semi custom and stock), Mid Continent (stock), and Norcraft (stock). Brookwood/Starmark are high-end cabinets and should only be compared to other non-Norcraft brands of similar quality (lifetime guarantee, 1/2 to 3/4 inch panels, veneer interiors, dovetails, soft close drawers and doors, etc). If compared on characteristics such as these DB customers will see 10-20% savings versus other cabinet makers with the same quality even with the handling and shipping. DB ONLY makes sense for those who will be buying well over 15 thousand dollars of high-end merchandise over the term of the membership. The savings are nice on the cabinets but actually better on the really high-end furniture. The things where customers will reap the most savings are not found in Home Depot or Best Buy, but Bloomingdales. They do not make this clear in the sales pitch. I have been a member for 20 years and knew all of this before entering the door. I am satisfied because I only buy high-end merchandise from DB. Otherwise I buy my goods elsewhere. If one is not going to structure one's purchase in this fashion then it makes no sense to join.


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Don't but Brookwood

I am a Directbuy member. Recently had kitchen done, install in progress from Brookwood. DirectBuy also carries Omega, if you're a member, stick with Omega no matter how much the designers try to steer you to Brookwood. Brookwood is not customer friendly. I ordered a 5 thousand dollar custom hood, which was finished shabbily with the glaze, the hood liner they sold me didn't fit in the hood that they built!!! and had to be returned, took forever to facilitate a return at all - refused to cross-ship despite the fact that it was holding up my project for weeks, and they were at fault. The drawer bottoms are cheap, push your hand and they bend. Brookwood didn't tell my desinger the custom piece would take 2x as long as the rest of the order, and then wouldn't separate the single custom piece and ship the order partial. The hood was the last piece needed because the piers sit on the counter top - everything else including counters had to be installed first anyway, we could have been working while waiting on the hood. Delayed project another month. You will provide the model #'s of all your appliances, and they are supposed to assure they fit in the design, my microwave cabinet was not deep enough for the specified microwave. Don't do it.


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RE: Brookwood cabinets from DirectBuy anyone?

I too, have found Starmark/Brookwood entirely unfriendly to the customer. We ordered 14 cabinets from them and they were awful(see the post "Starmark vs. Omega" for pictures). They replaced 11 of the cabinets and all the doors and drawers. The second set is not much better than the first. The Starmark independent marketing and sales rep tried to convince me all the defects would "blend" once in my kitchen. We have not heard from him in the almost 3 weeks since he came to look at our sub par cabinets and he does not return calls. Direct Buy is not being particularly helpful either. We bought Omega cabinets before from DB and love them. Wish we had not bought the Brookwood this time.


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RE: Brookwood cabinets from DirectBuy anyone?

I know it's too late for the original poster, but I just got Brookwood kitchen cabinets from DB and they were fabulous. My builder was impressed with the quality too and estimated that based on quality I saved a good $5000-$10,000. I agree that DB should make it clear that the only way memberships make sense is if you are buying a fair amount of big ticket items, but if you are you do save $ even after the membership fee.


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RE: Brookwood cabinets from DirectBuy anyone?

AM CONSIDERING CABINETS FOR THE BATHROOM FROM DIRECT BUY AND HAVE BROOKWOOOD DOOR SAMPLES COMING.AFTER READING POSTS I'M NOT SO SURE TO GIVE THEM A TRY.ONLY 1 PERSON SEEMED HAPPY WITH THEM.I WILL LOOK AY OTHER COMPANIES AT DB.WILL LOOK AT OMEGA.I NEED A CUSTOM COLOR ON THE CABINETS


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RE: Brookwood cabinets from DirectBuy anyone?

Put in $40,000 of brook wood cabinets, could not be happier with quality, and appearance. And I agree if you are not buying high end products Direct Buy is not for you. I have been a member for over 15 years and love them.


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RE: Brookwood cabinets from DirectBuy anyone?

here are some pix of Brookwood we have done
they are the finest cabinets we carry imho
we have over 11 brands of cabinets, including semi, custom, inset and full access euro design cabinets... these are my favorite b/c they are best finish and 3/4 construction boxes... their wood spices are also top grades

http://www.facebook.com/photo.php?fbid=224978960865210&set=o.163462033716307&type=1&theater

http://www.facebook.com/photo.php?fbid=224946044201835&set=a.218317474864692.72828.100000593238092&type=1&theater

these are our designs and I took the photos at the members home... also see my web site for more.

Thanks!
John Massaria

Here is a link that might be useful: Our Web Page


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RE: Brookwood cabinets from DirectBuy anyone?

GO WITH BROOKWOOD!!! The main reason I got my Direct Buy membership was to buy cabinets and I couldn't be happier. Even my builder asked me where I got them because of the quality. The company was excellent to work with also. We were short a couple feet of crown moulding and they shipped it out the next day. Please contact me if you have any questions.

ANDY D.


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RE: Brookwood cabinets from DirectBuy anyone?

This conversation is probably long gone and over, but in case anyone is out there, i would love to hear more about their experience with Brookwood and DB.
My first experience with DB, and why i joined, was for cabinets.
I ordered the frameless ones from Ultracraft and love them and loved the xperience and LOVED the price. I was shocked at the savings. HUGE.
I'm putting cabinets into a post and beam house and have to have them customized where the posts are and therefore can't use ultracraft.
Considering Brookwood or the other ones DB offers and was hoping for some more input from you guys about your DB cabinet experience.


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RE: Brookwood cabinets from DirectBuy anyone?

I know time has gone by since the first posting, but as people will keep running across this discussion through searches, I thought I would add my two cents.

We joined Direct Buy to do a gut job on our kitchen. Our showroom was in the tri-state area so, when we decided to get Brookwood cabinets, we found that, as with most showrooms, there was a kitchen designer available to work with us. We also found that the Brookwood distributor had a showroom about two hours away so we went there. For a 5% upcharge, they provided an architect to draw up plans and come to our house and measure. We also found that this is not a "private brand" cabinet but was in a showroom catering to very expensive homes. I agree with those who point out that, if you love Walmart, Direct Buy is a bad investment. If you like high-end merchandise, you will save a lot of money, especially on items with big markups such as furniture and home improvements. We more than paid for our membership with the kitchen remodel. We have another home now and are shopping for cabinets and fixtures for a bathroom romedel which will justify our annual dues.


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RE: Brookwood cabinets from DirectBuy anyone?

Just happen to see these postings. Have been a Direct Buy member for years. We did a complete kitchen through DB - Brookwood Cabinets, KitchenAid appliances, floor tile, wall tile, granite, sink, faucet, (even our Mikasa dishes came from DB)... Came out beautifully and we saved a good bit of money. After selecting our cabinet style, color, etc., I actually did all the cabinet designing on-line with a Brookwood designer in Ohio because I couldn't wait the 6 weeks it would have taken me to book an appointment with one of the designers at DB. I am meticulous when it comes to doing these kinds of projects, so I was able to do all my own measuring, planning, etc. DB makes sense if you have a large project or 2. You will make back your initial fee and then some! Since signing up we now only pay $149 per year for life... There's lots we've save on since that more than covers that annual fee.


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