I had the Talis S in my last kitchen. It was definitely pretty but I had the same problem. We could never fix it completely. I would have my super tighten it but it would loosen up again after a while. Maybe your workers can do better.

Ok, that's good to know, nycbluedevil. I'll see about getting the neck tightened. At least it's good to know it was installed properly.

I have two Talis S High Arc faucets. Neither have been loose as you describe. Is this what you have?

Breezygirl,

This is the Talis faucet I have. I asked the plumber when he got here this morning & he said that itshow loose it's suppose to be. I'm ok with it knowing this is the design. I would prefer it to be a tad tighter but I can get used to it. I've never had such a nice faucet before so I wasn't sure if this was normal or not.

I ordered the Talis S faucet and the first one I got was exactly as you've described. I've been trying to send it back (long story that involves a credit card dispute, but I digress). Anyway, when I called Hansgrohe about it and talked to their technical service department they told me this was a known issue. They said if it was already installed they could send me a part that would fix it. If it wasn't installed I could send it back as defective.

So, given that, I'd suggest giving Hangrohe a call and have them send you that part.

Thank you so much for that bit of info, wi-sailorgirl. I'll give Hansgrohe a call.