|
| All, We are down to the contract with the cabinet company, which is also going to do the installation of our semi-custom cabinet. Most of the cabinets are painted. We would love input on what is appropriate in a kitchen cabinet contract and what things we should look out for. Most importantly, we are concerned with the warranty, which I have copied below. We are not sure all of the exclusions and permitted variances are reasonable, but would love input from others on this topic. Thanks in advance for the help, Except as described below, we warrant our products against defects in material or workmanship to the original purchaser for as long as you own the products and they remain at the original site. Cabinet Company will repair or replace, as we may determine, any such defective part or parts which may prove defective under normal home use. This warranty does not cover cabinets which arc misused, abused, mishandled, improperly installed, improperly stored, changed, modified or arc subjected to extreme temperatures or extreme moisture levels. This warranty is not valid for products used for any purpose other than the purpose for which they were originally intended. Color: Variations of color and grain pattern are a natural characteristic of wood and are not considered defects by the cabinet manufacturing industry. Color changes also may result from exposure to sunlight, smoke, moisture, household cleaners and other environmental elements, which are a part of the aging process. These material variations and changes are not covered by this warranty. Joints: Seasonable changes in temperature and humidity naturally cause wood to expand and contract, this could result in joint separation. Cabinet Company warrants against excessive joint separation after the cabinetry has been stored or installed for one year allowing for a seasonal temperature and humidity cycle. The cabinetry will be stored and/or installed in a climate controlled environment with a constant relative humidity level of 45% to 60%. Frame joints and door miter joints of .031 (1/32") are not considered excessive joint separation, but normal expansion and contraction to seasonal changes. This is most noticeable on cabinetry with a painted finish. Doors and Panels: Single panel doors less than 23 3/4" wide and 48" high carry a guarantee against warpage of no more than 1/4 inch. Multi-panel doors less than 23 3/4"wide and 62 3/4" high carry a guarantee against warpage of no more than 1/4 inch. Doors warped more than 1/4 inch will be replaced at no charge to customer. This information applies to all door styles, wainscot panels, and appliance panels unless so noted. One annual cycle must be allowed before warranty replacement will be considered. In most cases the door will return to its normal flat position after going through a complete heating cycle. Unfinished cabinets: No guarantee is included on any cabinets or doors produced unfinished by Cabinet Company or those finished by a third party. Hardware: Cabinet Company will replace defective hardware with the original style if it is still available. If it not available a substitution to match the original style as closely as possible. Drawer Slides and Hinges: All drawer slides and hinges are covered by a 5 year limited warranty. If the drawer slide fails to operate satisfactorily under normal use, they may be returned for replacement at no charge. This does not include removal or installation, only material. This warranty is our commitment to you that you will have many years of enjoyable use of your Cabinet Company Custom Cabinetry. Should you need to make a claim under this warranty, please contact Cabinet Company. |
Follow-Up Postings:
|
- Posted by hollysprings (My Page) on Tue, Mar 5, 13 at 7:31
| It's a standard warranty that most cabinet manufacturers provide. You'd get that anywhere. As long as you don't clean them with harsh ammonia or acid based products (no Windex or vinegar) and you keep them in a climate controlled environment, they should be fine. Yes, climate controlled environment. Air conditioning in the summer and a humidifier in winter. Most wood flooring companies require that as well. And furniture makers. Wood absorbs and releases moisture from summer to winter. That causes expansion and contraction at all of the joints. You can't stop that as it's natural, but you can minimize that by keeping the environment relatively stable. |
|
- Posted by SparklingWater (My Page) on Tue, Mar 5, 13 at 7:56
| "The cabinetry will be stored and/or installed in a climate controlled environment with a constant relative humidity level of 45% to 60%." This is interesting. Our whole house humidifier humidistat goes only to just above 45% I think. At times of course the house is naturally higher, even in the winter (weeks of rainy days). Good to know the details though. I've worked hard this winter with hvac on whole house humidity. |
This post was edited by SparklingWater on Tue, Mar 5, 13 at 12:05
|
| Thanks for the responses! Is it normal for a warranty to not cover reinstallation when the initial contract covered installation? Is it normal to limit hinges and drawer slides to five years? And, are the tolerances that they are suggesting normal? Frogster |
|
- Posted by live_wire_oak (My Page) on Tue, Mar 5, 13 at 12:06
| No cabinet manufacturer warranty covers any labor. Ever. The install labor warranty is a totally separate warranty, and is usually for one year only. Are you sure that these aren't locally made site built cabinets? The warranty reads like the manufacturer is also the installer, which is never the case unless it's a local maker. 5 years on the hardware is pretty chintzy. Darn chintzy. They must not use very good hardware at all. Here's a copy of the warranty for my mid-grade semi-custom line, Kemper. You can see it's warranted for as long as the original purchaser owns their home, hardware included. _______________________________________ Effective August 1, 2001, Kemper Cabinetry warrants the original consumer purchaser for as long as they own their home that the Kemper Cabinetry products will be free from defects in material and workmanship under normal use. This warranty is only applicable to products used in residential applications within the United States and is not transferable to subsequent owners. In addition, if you order a painted finish, you are required to sign the specs for paint. Congratulations on your selection of Kemper cabinetry in Black, Cloud, Coconut, Dover, Pearl, Storm, or White painted finish. |
|
- Posted by SparklingWater (My Page) on Tue, Mar 5, 13 at 13:28
| Re: Painted cabinets and manufacturer warranty Most but not all high volume painted cabinet manufacturers use POC, post catalytic opaque conversion varnish. It's highly durable to household chemicals, UV light and typical kitchen wear and tear. It is nearly impossible to fix in the field, i.e., your home. Other manufacturers of painted cabinets use layering technique with pre-catalytic opaque varnish, amongst other methodologies. Major pro-it typically can be site finished (in your home). Major con- much less durable. Make sure you are comfortable with which manufacturer's process you choose. Of course, there's always the DIY painting of new natural wood cabinets, which a good number of GW members have chosen for color control, hand brushing technique and future touch up and even cost control. Benjamin Moore Aura paint comes to mind as does Muralo (NJ) due to superb leveling of the paint on cabinet wood. Wood workers love these paints. |
|
| Live wire - lots of factory made cabs are installed by the dealer that sells them and that is sometimes that's a factory owned showroom. This is especially true in large metro areas. |
|
t is nearly impossible to fix in the field, i.e., your home. A trained professional can field repair it, typical DIY er can't. |
|
| Thanks everyone. So, it seems like I have one strong view that the hardware warranty is too short. Anyone think that it is okay? And, what about the tolerances? They are specifying them, where others just leave it up for future discussion, so maybe that is good? Frogster |
Please Note: Only registered members are able to post messages to this forum. If you are a member, please log in. If you aren't yet a member, join now!
Return to the Kitchens Forum
Instructions
- You must be a registered member and logged in to post messages on our forums.
- Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review the contents and make changes.
- After posting your message, you may need to refresh the forum page in order to see it.
- It is illegal to post copyrighted material without the owner's consent.
- HTML codes are allowed in the message field only.
- No advertising is allowed in any of the forums.
- If you would like to practice posting or uploading photos, please visit our Test forum.
- If you need assistance, please Contact Us and we will be happy to help.