How did you pay for them? If you paid by credit card you should dispute the charge immediately. If not, then you may have to sue to get your money back - I doubt the BBB will get you anything. The pictures alone should be enough to convince a judge that you were sold crap. Do you have a contract with the specifications for the cabinets in it?

There was no contract, just the specs off of their website that I have printed. I did pay by credit card and have initiated a dispute already.

I don't really expect the BBB to do anything but you never know, some companies are very particular about their ratings and will do the right thing to keep it good.

I should have seen the red flag when I returned the first bunch of cabinets. The solid doors of the honey maple cabinets were several strips of wood glued together creating a striped look. During the exchange I found out these cabinets were not the 5/8" advertised but were spec'd out at 1/2". DH and I agreed that we could live with that since he was assembling and installing, he would just add additional support between the cabinets. But then to have them not even be 1/2 and only 3/16 on the backs, well... Good lesson to follow the gut feeling.

all I can say is uggh....where on earth did you get these crappy things? A cardboard box would have looked better.

lmao, that's what DH said.

jenellecal - the owner of Kitchen Pros posted on the ebay thread back in September... I tried to revive the post but it is too old. I took the following off of his September 7, 2007 post.

"RE: Has anyone bought cabinets off Ebay - NEW
Posted by kitchenspro (My Page) on Fri, Sep 7, 07 at 4:49

Hello everyone,
My name is Ben and i'm the founder and Co-owner of Kitchen Pro Cabinetry.
I will be hapy to answer some of your questions and give you some advice about your projects.

You can reach me at my office @ 800-772-3430
Or just post here :)"

He obviously thought he had a good product back in September since he so freely listed his contact info. Maybe your thread will help you resolve all these poor quality issues with Kitchen Pro?

If you assembled them, you had the ability to square them up as you tacked them together. The assembly was completely out of the seller's control. You would need to demonstrate that individual components were not cut squarely/properly to begin with, and none of your photos demonstrate that.
If doors and drawer fronts are warped, you deserve to have them replaced.
If the finish is substandard, ditto.
The oversize shelves seem like an easy fix. Better too large than too small! The plywood seems to have the normal amount of voids for good plywood. Void-free stuff is a few steps up.
BTW, I assembled and finished all of my Conestoga cabinets. There were minor issues, but the savings more than made up for any problems.
Casey

I am sorry for your issues!! But...

I have to tell you...I have a complete kitchen of JSI RTA cabinets (I went through Neighborhoods) and I couldn't be happier!! My contractor had never put together or installed these cabinets before my kitchen but he didn't have any problems at all. I do believe there were minor minor issues but he said, he has had small issues with any cabinets and and nothing he couldn't tweak to fix.

Globalization sucks--corporate profits, inferior garbage for America's consumer. Lots of stuff made in China seems like it's an imitation of what it's really supposed to be--toylike but not for real use -- certainly not for durability.

Eew, yes, you win. You have the world's worst cabinets.

Best of luck with your resolution.

I dreamed about these cabinets last night!! arrgg. I dreamed that my cabinets came and were dropped off in my yard. They were all in pieces and they told us to assemble them. Once we started we realized they were the wrong things and none of them matched up or assembled correctly. But what's worse is they made us assemble them all because they wouldn't take them back unassembled.

They ARE bad!! Hopefully your credit card company will come through in your favor.

Casey, It's hard to assemble something correctly if the pieces don't fit together and if you look at the pictures, they don't!...and RTA furniture of any sort, should not require a table saw to assemble.

Quite frankly, the moment you realized there was a problem -- you should have stopped assembling them and the seller should have been contacted.

But -- not only was assembly of the cabinets completed, they were then installed -- and along the way modifed, too.

Had you stopped, and sent them back early on, you would have likely gotten back your money. However, I don't think you have a chance to get anything back at this point.

To salvage this, you might consider bringing in a good finish carpenter, who could take care of the visible issues, and then ask for replacement doors/etc where there seem to be finish problems.

They are, overall, very attractive cabinets -- and hopefully you can get your kitchen remodel back on track.

/p

I'd agree somewhat with this statement:
If you assembled them, you had the ability to square them up as you tacked them together. The assembly was completely out of the seller's control.

Some ways you can tell where the fault lies for out-of-square issues are:
If a given board's four edges are not square to each other => manufacturer's fault, period.
If a drawer box or cabinet body is out of square and the resulting shape is a trapezoid (meaning opposite sides are not exactly the same length) => manufacturer's fault
If a drawer box or cabinet body is out of square and the resulting shape is a parallelogram (meaning opposite sides are exactly the same length => assembler's fault

With that said, they do seem to not be engineered in a way that would tend to prevent improper assembly, and the precision of some of the cuts (specifically the too-long shelves) seem to point towards loose manufacturing standards and poor quality control.

It may well be that the measurements were originally designed for the thicker boards, and when they switched to thinner boards, things got all wonky. I'm not sure what to suggest, but good luck.

All very good points.

We had expected to have some minor issues being that they are RTA and were manufactured in China. It's not like we put a full cabinet together (drawers, shelves, etc) cabinet by cabinet, noticed the problems and continued installing.

The timeline was more like. Put the all boxes together, opps the faces plates are too large, OK that's obviously just one of those minor issues that needs to be fixed. Get out the table saw, make the cuts. Bam done. Then attach them to the wall. OK, no problem. Now the base cabinets, same thing, again one of those minor problems, annoying but doable. Ok, put them in place. In the meantime two cabinets needed to be modifed to fit the dishdrawers, no problem, that was planned, they don't sell drawer cabinets for dishdrawers. Put them in place and hmmmm, somethings wrong with the walls maybe, are they that out of plumb? Maybe but the straightedge shows that they are straight. Hmmmm must be another cabinet thing. Seemed like they were out of square (trapazoid shape). OK deal with that, again not optimal but doable. Get the cabinets in and connected to the floor or walls or where ever they get connected too. So let's put the shelves in, opps they don't fit either. No problem, cut them down with a saw and move on to the drawers. They don't fit either, are you kidding me. OK we'll modify this and that to make them fit and close like they are supposed to. And the finish, and the voids in the cabinets and the patched plywood and the fill in the blank.

We were so far along in the process when we realized just how many "minor" issues we were having. They were no longer minor. Quality is definately an issue and should be compensated somehow. Yes, we modified cabinets. Two were by design and those two weren't the problem. Basically DH cut off the top two drawers of a 24" drawer base and added a new cabinet around it so the dishdrawer would fit into the space and we could utilize a drawer beneath it. The other cabinets that were modified were out of necessity, to correct all the problems we encountered along the way. It was only when we began to add up all the problems that we realized just how many bad these truley were.

When I contacted one of the owners he seemed concerned and did offer to send someone out to look at them, when would be a good time for us? I let him know that our schedule was open and to please let me know when I could expect them, he never contacted me after that. At that point I began actively looking for issues, took pictures and emailed them to the owner and let him know that I just didn't think that ALL the problems could be flaws in assembly.

This is an email I sent to him

Here is another set of pictures. As far as flaws in the assembly goes I just don't see it as possible. The pictures really do speak for themselves in that respect. It seems like I got a really, really funky set of cabinets.

This is the last email I sent out to him

As we get deeper into these cabinets and continue to find new and interesting issues (like the sink cabinet bowing not allowing the sink to fit due to the bottom and back being too narrow), that it might be a good idea if you or one of the partners were to accompany the installer up here to inspect the cabinets. Since it is a quality problem it may be a good idea to have a first hand look at them yourselves in order to relay the information back to the manufacturer if necessary.

He apparently took this as a refusal to have someone come out. I've been very polite in the process and never made any demands on them until the BBB report. I'm very annoyed that they completely ignored me after the initial contact.

jenellecel,
so sorry for your headache. I'm currently looking into RTA cabinets. Which brand are these? The few that I'm currently looking at are Woodcraft Industries, ones from Bulkcabinets.com, and IKEA. My problem with IKEA is I'm not completely delighted with the door choices. I know Scherrs can do the doors but then I start getting pricier. I'd love some suggestions from anyone. Thanks.

In response to above poster's comments-- you know, whatever can be assembled... can also be disassembled. And returned. Faulty merchandise is faulty merchandise. The IKEA "as is" department is full of stuff that was put together and wasn't up to snuff. Not exactly an unheard of concept (although of course documenting as you've done is a good thing to do. You might want to get a statement from a professional cabinet builder to add to your collection of "evidence.")

I'd be plenty p.o.'ed. Maybe engage in the song and dance a little bit (document everything in detail, every communication--you want to be able to show that you made a good faith effort to let them make it right) and then see what you can do by working w/ your credit card co. I remember contesting a charge on my credit card once - my acct. was credited and then it was up to the vendor to prove they weren't at fault and they just never did.

Good luck! What a drag to have to take on another huge project when you want to be finishing your kitchen i.e. fighting for consumer justice.

Just another testamony on the Hong Kong horrors being foisted upon us. I would eat on the floor before I would buy cabinets from China--just my opinion. All furniture and cabintry I've seen from China is junk.

In fact, I'm so disgusted with almost everything from China that it's my personal mission to buy nothing that's made there. Sometimes that's impossible--but if there's an option, I'll pay more just to avoid their products.

The only thing that should be made in China, are Chinese.

The name on the boxes was J&K. If you're going to buy RTA make sure they're American made. Maybe even look into the unfinished furniture stores. It wouldn't have been much more than what I paid with a lot less headache.

The name on the boxes was J&K. If you're going to buy RTA make sure they're American made. Maybe even look into the unfinished furniture stores. It wouldn't have been much more than what I paid with a lot less headache.

Were those the vanilla glazed maple (luxury series) from
Kitchen Pro?

No, they are the cream maple.

I bought cabinets from this same guy and you are not imagining it, these are poor quality. I had many of the same issues plus I had damage to the finish. I brought out a custom cabinet builder/refinisher to see if they were repairable and his professional opinion is that the cabinets have been exposed to too many variables in humidity that is why there is so much bowing, shrinking, warping,separating, etc. In my case the finish actually bled onto the styrofoam packaging material leaving marks all over the finish. The replacements they sent had the same problems so I asked for a refund and told them to come get their cabinets. Like you I had assembled the cabinets that weren't damaged on the promise that the damaged ones would be replaced. Mind you it took 2 months to get replacements and they were no better.
I also want to note that my phone calls and emails were not returned during the 2 months we were waiting on replacement cabinets. Because I am out of state and these items were being shipped I initially ordered one cabinet which my husband now refers to as the "bait cabinet" it was very nice unlike the majority of the other cabinets I later received. I did file a chargeback with my credit card company and Ben fought me every step of the way, even blatantly lied. Fortunately, I smelled a rat early on and saved every email and kept note of every unreturned phone call. I too filed with the bbb, I am the "refusing to adjust" complaint. Ultimately, I won my dispute but not without harrassment. The cabinets sat in our garage for a year waiting to be picked up and I finally donated them to a womens shelter. You may want to run his name through California state contractor license board- search by personnel- you may be surprised by what you find. It may also help to know that KitchenPros is also Lido Kitchens or something like that and Westlake Construction, might want to look up those names too. Good luck, I feel for you. The lesson I learned " if it seems to good to be true, it is"
I now have pinnacle RTA which I purchased through a local hardware store and I love them!!

collinsuncle - please respond if you see this, I would love to discuss this further with you. I've searched the CSLB website under the personnel names and couldn't find them.

Thanks - Jenelle

Going to finish up the last of my order from KitchenPros - my island. Very happy with the order. I put them together myself! Only a couple of manufacturer issues that came to light when the drawer hardware ws to be installed. That and the drawers could be at least an inch deeper. Other than that, very pleased. The hardware is German made and very sturdy. The men @ KitchenPros have been very helpful. Checked construction against special order cabinets on display @ Lowes/Home Depot. Much more expensive and not noticeably different!

Debra - Lake Balboa/CA