May want to check out comission policy. Was in a similar situation at one place and found out person #1 (who I didn't really like) gets the commission - no matter who finalizes my design work & places the order. I thought this was not fair to the salesperson who did all the work.

Even if #3 doesn't get the commission, if he does a good job you'll tell lots of other people about your experience. The referrals will help build his clientele down the road.

rebecca3142:

If you were single and dating you wouldn't feel bad for #2 and you'd be going out with #3. Same here.

The fairness or lack thereof of their commission system is none of your concern.

Awkward but you are hiring someone. Design work on your house is not a small matter and you will be living with it for many years. It also affects the value of your home. Choose who you think is most qualified and who you can best communicate and work with.

I had to do a very awkward changing of salespeople about 3/4 of the way through the process. It felt a bit uncomfortable at the time but I can tell you that in hindsight I have absolutely ZERO regrets. My working relationship was so much better and therefore my end result was superior to what it would have been otherwise. This isn't buying a pair of jeans, or even a refrigerator. These people (and their ability to work with you) can really improve the end result and you want to do everything in your control to stack the deck in your favor!

i would have an upfront talk with #3 and tell him what you are thinking and why. He knows the company and may be able to guide you through the process of changing sales people. I worked with someone who was (unknown to me) thinking about quitting the company. She did the bare minimum and didn't understand old houses at all. I kept trying to work with her because I didn't want to hurt her feelings. What a dope! I got what I wanted eventually, but probably would have a much better kitchen if I'd searched for someone who was more motivated to help.

Talk with both, maybe together. Just speaking with 3 puts them in an awkward position, just 2 may get resistance. I worked at a place with multiple designers and it happens occasionally. Some people approached the owner which is easier for the client but not real popular with the KDs ( either of them)

Thanks everyone! That was obviously my gut instinct, but it is so helpful to get this perspective.