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Furnace Recall Help

Posted by alamanna (My Page) on
Tue, Nov 27, 07 at 12:13

We have a Bryant 340MAV furnace from 2000 for a 1200 sq condo. We have had numerous problems with the unit not actually engaging the heating unit. Last night, the serviceman replaced the pressure switch (again). However, he showed me a fax they received in 1/07 that there was a recall on this unit, because the welds around the heat exchanger corrode, and it won't keep a vacuum. Does anyone know anything about this recall?

Also, the serviceman said that to replace the heat exchange (with a free part from the recall) would cost $1500, and we would be better served to just buy a (more reliable) unit. Does anyone have any experience with this type of furnace? Also, are there any suggestions for replacements?

Thanks.


Follow-Up Postings:

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RE: Furnace Recall Help

Bryant is made by Carrier.

You could call their customer service department direct and see if they can help you. You may need the serial# and model# of the furnace.

Labor on re-called units should be covered by the manufacturer. Labor is not covered on warranted parts.

$1500 in labor is ridiculous. That's 15 hours at $100/hour. Your serviceman may be playing games with you. How about another opinion from another HVAC company after you call Bryant?

Good luck.


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RE: Furnace Recall Help

Here's the results of a class action lawsuit regarding Carrier, Bryant furnaces. While this might not cover the same model as yours (or it may), you can get an idea of the nature of the award.

Some research on your part may uncover something.

Here is a link that might be useful: Lawsuit


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RE: Furnace Recall Help

Here is a copy of the letter sent to all Carrier Dealers.
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As you are aware, Carrier Corp. was recently the target of a class-action lawsuit filed by a small group of US and Canadian customers claiming premature failure on the secondary heat exchanger found in Carrier, Bryant, Payne and Day & Night high-efficiency gas furnaces (90+% AFUE) produced after 1989.

Carrier Corp. has the largest installed base of ducted heating and cooling equipment in North America and we stand behind all of our products in terms of quality, safety, reliability and benefits for our customers.

In the interest of a timely resolution of this issue and to provide peace of mind for our customers, Carrier has agreed to a proposed settlement which provides enhanced warranty coverage in the unlikely event of a failure of the secondary heat exchangers on our 90% AFUE or greater high-efficiency gas furnaces.

More details will be coming your way shortly. In the meantime, please direct any questions to Carrier Expert Central at 1-877-574-0173 or expertcentral@carrier.com.


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RE: Furnace Recall Help

Thanks to all who contributed to this informative thread. It is amazing how quickly one can be motived to learn about the inner workings of ones furnace after what is anticipated to be a routine service call becomes the potential furnace due to failing secondary heat exchanger. I emailed carrier at the contact provided by bonanza_st to see what, if anything, is covered on my unit (350MAV) by the secondary heat exchanger recall. Thanks again for posting. Fingers crossed!

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