So, we have had our Bryant system installed since last Sept. Here is our final system:
986 TA 48080 V17 Furnace
CNPVP 4821 Cooling Coil
187 BNA 048 4-ton, 2-stage condensing unit
In the contract, it is noted I should have received a 17 SEER unit that would qualify for our local utility rebates. Very long story short, for the A/C system, the utility company says we only have a 15 SEER unit and we don't qualify for the highest rebate. After MONTHS of back and forth with the installers, I finally spoke to someone at Bryant and they emailed me the AHRI cert. It says my system is 14.5 SEER and 12 EER, so worse than the utility co stated. No what? I have escalated this to the owners and they are dragging their feet. I am not so concerned about the rebate at this point, as much as the long term affect this will have on my bills and the fact that I contracted for a 17 SEER unit. Ugh.
Any advice on the best way to go about this issue? I want the best unit possible for my house and I thought this was it. I was dealing with a new salesman, so I think he is part of the issue as he was pretty clueless about a lot of things. Due to GW, I knew way more than he did!
I appreciate any input you experts may send my way. Thanks so much.
tigerdunes
mike_home
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