josh

I am not going to be a Trane basher or apologist.

You have my sympathy. However a couple of points should be made. Not excusing the compressor failure, the XB condenser is bottom end Trane. Trane has a proven track record of reliable compressors. I am not certain of their policy but it used to be that all compressor failures of a specific age would return to the Trane factory to be broken down and evaluated as to cause of failure.

In your situation, you could easily insert any other brand into your story. It happens every day.

Where I find fault with your dealer and Trane is why the compressor has not been replaced after four weeks. Is there any reason that you can provide?

IMO

"In your situation, you could easily insert any other brand into your story. It happens every day."

This pretty much sums up my thoughts. Happens to any brand. Trane has proven to be very reliable in general.

Many failures are caused by improper installation technique and procedure, period. You had a compressor go bad. 99% of the time compressors just don't give up after 2 years--they are stressed by various factors causing their failure. Poor airflow across the coil, mismatched equipment (indoor/outdoor units), improper refrigerant charge, etc.

why is this not covered under the 5 or 10 year warranty?

It does pay dividends to have the extended parts & labor warranty. I bought mine for less than what the OP was quoted for the repair. Stuff hapens and Murphy is still on the loose (even though I and others have a specific contract on him..).

My sympathies to you, also, but this is one area-- high end kitchen appliances are another-- where the extended warranty should be a given.

My Trane dealer only offered the standard warranty when my home was built. I bought the extended. He now includes the extended warranty (price built in to the job) as standard on any job he does. he said it just makes more sense for the homeowner.

sounds to me like teh warranty is covering the parts, and you are on teh hook for the labor, this is standard and was spelled out in your paperwork. it sucks big time, but you live and you learn.

i also bought the extended P&L warranty on my XL14i. 10 years with both covered. if i have a failure after that period, i figure i am ahead of the game. my dealer said the same thing, it is included in the price and if you don't want it you are making a mistake. i rarely buy EW on anything, but i do for HVAC!

Hmmm, lets see $550 labor for something that will take less then half a day to do?!!! "HI HONEY, SAY DRAG OUT THOSE TRAVEL BROCHURES YOU STUCK IN THE DESK DRAWER, I GOT SOME GREAT NEWS TO TELL YOU WHEN I GET HOME!" :-)

I have never had any problems getting a compressor from Trane. It sounds like you have the problem with the dealer not Trane. That price seems good to me (recovery,drier,freon, and labor). I know for warranty compressors we charge around 600. Trane supplys the compressor and thats it on standard warrantys. If we have a compressor go bad (rarely) we will have the new one in within a day or so.

Your problem is not specific to Trane. 10 year parts warranty but only 1 to 2 year labor warranty is typical, unless you buy an extended labor warranty.

A co-worker is in the exact same situation as you right now. A 2 year-old Copeland scroll compressor, industry standard, grounded and shot due to a bad TXV at the indoor coil. Compressor covered under parts warranty. Labor was only 1 year so not covered. Compressor replacement, new TXV, new liquid line filter drier, and freon (they won't re-use the old R22) is probably in the range that the OP posted.

It's not just Trane.

Take care.

mr.hvac is obviously not a business owner, or owns a struggling business. You should have been offered an extended warranty on the labor when you purchased the equipment. could have been any brand. May have been the installation.

hey, that's the way the industry works. Unless an extended warranty was purchased, the labor warranty is what the dealer offers, normally 1 year. If you expected coverage beyond a year, you should have purchased oneWhile it isn't common to lose a 2 year old compressor, it happens. Most XB13 compressors are Mexican made though we see it in American Copeland scrolls too. So while you are frustrated, I don't see your post on a public forum as a good way to vent. Your post will likely not influence anybody away from Trane. As for not having air for a month, that beef is with your dealer. And at $550 they did give you a pretty good price on the work. Around here, going rate for a warranty compressor swap is usually much more.

I got a new Trane system in 1996. Over the next 3 years, I had FOUR compressors fail.

One failed less than 12 hours after it was installed.

Through it all, Trane's response was "yeah? So? It's our concern... how?"

My dealer, on the other hand, bent over backwards. Can't say enough good about them.

My system is now on compressor 5, and has been providing very good service for over 10 years.

I do know that when I need a new system? Trane has left the station for central hell, for all I care.

I'm service Techician. This problem can happen to any brand. Like they say hard to STOP a Trane but hard to start a Trane. I will never put Trane unit in my DOG house. That how I fill about Trane.

I have a 2001 unit that is on its third compressor three summers in a row and I am no closer to getting it fixed than building a perpetual motion machine. I honestly hope Trane and my local service provider both go bankrupt because it would serve them right.

I'm a Trane dealer.I've been selling trance.I've found out that Trane has had a lot of problems .I'm as of today droping trance from my sales.to many failures.and they don't stand behind their customers.They love putting failures on the contractor.yea I've been doing this work for 35 yrs.some York and Goodman.never had the problems I have with Trane.

I worked for an American Standard dealer before going into business for myself 10 years ago. During my tenure for that dealer there were a lot of changes that transpired for the American Standard & Trane branded products.

A little history if you will: American Standard owned Trane as well as the plumbing side of things with the American Standard plumbing line of products. They were the only manufacturer at the time that made their own compressors here in USA.

First step to selling a company: cut costs, They relocated the compressor making part of the company to Mexico and China. This happened in 2003. This resulted in a loss of 350 jobs, very low figure and no one seemed to notice.

Then 2007 came and the selling of the plumbing business line and the renaming of the company to Trane. At this time Trane was #1 in commercial equipment world wide.

Ingersol Rand acquired Trane in 2008. It has been rumored that the only reason they wanted Trane was for the commercial part of the company.

It's not the same company it once was.

With that said: There is no such thing as a 'perfect' brand of HVAC equipment. We like to believe there is... the installation, service and repair a service company offers should be considered top of the list, not the brand of equipment.

There is nothing wrong with Trane, American Standard except for the pedestal they 'try' to put themselves on as being better.... when in fact they are no better than other options.

Choose a HVAC company for service. At the end of the day, that is what a service company should be about.

I service the Katy, Texas area.

Oops! In our fair sized home, we have Trane furnaces installed and AC units will be installed. 2-TRANE S9V2 furnaces installed and working since drywall just finished and painting will start this week. For AC we intend to install one XR16 and one XR17. Filters are Honeywell F300. My HVAC dealer/installer does mostly commercial work, offers excellent service. I had York in my previous home in NJ and it never worked right, hated it.

The compressors are junk but wait till you find the coil leaked they have a 35% field failure rate at the 5 year mark biggest pile of junk out there. heard the feds are looking into it with all the refrigerant going into the atmosphere. Look at furnace failures on new furnace as well why they want cheap fast fix later common on modern processes.

Over 18 months later our two TRANE S9V2 s' are functioning exceptionally well, 100/100 with zero issues, our two XV18 s' (not XR16 and XR17 as originally planned) are also working perfect with zero issues. The huge compressors are so quiet we can barely hear them when we step outside on our deck. Above all, the variable speed furnaces and compressors have kept our gas and electric bills low. For water heating we use two Navien NPE -240A. Due to the size of our home and HVAC installation, the entire HVAC system was installed by a well known and respected commercial HVAC installation company and they are also contracted out for annual servicing and maintenance; when you hire the right people you can get a perfect system to function perfect.