AZ - it's not so much about thinking before buying a Trane - it's more of thinking how readily replacement parts are before purchasing any unit.

Trane is a good unit- unfortunately, parts are not that accessible where you live.

Good luck!

The OP registered here today. Presumably for the purpose of "trashing" Trane. lol

Inaz

Don't know about being duped.

Generally, I have found that Trane and their area distributors do an excellent job in supporting their products including parts.

This is the evap coil that needs replacing? If so, what mdl-please be specific?

I naturally would be just as concerned about a failure too after just one cooling season. I assume since you live in Arizona that your cooling season is usually very long.

It's been my experience that if the stocking distributor did not have the part and it was out of stock at the factory, then Trane would provide a new evap coil or go through hoops to locate what you need through their supply chain. However, sometimes through no fault of their own delays can occur. Have you asked that a window unit be provided on their dime until repair/replacement s made? Seems like a reasonable request to me.

Post back with more details/specifics.

IMO

A coil is an off the shelf item. It should be readily available. Is the delay due to the avialbility of the coil, is it because the repair must go through the warranty procedure?

Sounds to me like AN INCOMPETENT CONTRACTOR OR WE ARE JUST GETTING ONE SIDE OF THE STORY. I can go to any supplier and get any warrantied part usually the same day. For a AM or Trane coil going bad after on yr sounds like a BS job I would call another Trane dealer and get a second opinion. You are not tied to the original contractor by any means.

I've said it before, I'll say it again...
With computerized inventories, it takes little time to locate a part. With Fedx, you should be able to get any part to anywhere in the globe overnight.

Two days should be max on anything.

LOL,

Leaky Coil on Trane? does it happen? Yes, but rarely. I have to agree, we are not hearing the whole story, not to say that the op is lying, but sometimes, well most of the times it is the contractor's fault. I guest the contractor just doesn't want to pay up front. He just want Trane to replace a new evap coil without any money up front.

I stopped a trane yesterday with a leaky aluminum coil. When I got done it looked like it had been hit by a train.