Return to the Furniture Forum | Post a Follow-Up

Thomasville - recent bad experience

Posted by jebtb (My Page) on
Tue, Dec 11, 12 at 16:12

About five years ago, we bought a dresser from Thomasville. The customer service was excellent, and the dresser is of outstanding quality in all respects. In August, I went to buy nightstands to match the dresser. I bought one off the floor and ordered one, paying in advance.

It took 95 days to get the nightstand. While I was waiting, neither my local store nor Thomasville's home office would give me a straight answer about what was taking so long or when I would get the nightstand. The home office would only communicate by email.

Eventually, Thomasville's home office implied my local store was responsible for the delayed delivery but would not be specific. I suspect the local store was either juggling cash and orders or trying to save on shipping costs by combining my small order with a bigger one (which would be fine if they were honest about it).

When the ordered nightstand arrived, it turned out to be Chinese made. The legs were wobbly, a leg to apron joint was broken, and an edge was slightly splintered. All these things are easily fixed, but should not exist in the first place in a $500 nightstand. The Chinese stand's joints are constructed differently the joint's in the U.S. made stand I bought off the floor. It will be interesting to see how the finish and wood hold up over time.

All in all, this was one of the worst customer service experiences I have ever had. I was wondering if this is just par for the course with Thomasville now. Has anybody had any recent good or bad experiences with Thomasville?

Follow-Up Postings:

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Furniture Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here