Return to the Furniture Forum
| Post a Follow-Up
Bragada Bed Anyone?--Or Other Menory Bed?
| | |
Posted by Trudymom (My Page) on Fri, Nov 11, 05 at 23:26
| We are looking for a bed similar to ThermaPedic and someone mentioned a Bragada. Anyone tried one or have a suggestion for another memory bed? Husband has a ruptured disc and we need a new bed.
Thanks! |
Follow-Up Postings:
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
go on line to www.ebed.com to find the Bragada factory site.
They are having a Thanksgiving sale, so you get 2 free pillow and free delivery to your door.
Their beds are equal to Tempurpedic at half the price, with a better warranty!
Tell them Cathyrn Colton referred you! |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I don't know what happened to this original thread but it dissapeared. Anyway I ordered a Bragada mattress on August 8th and as of September 2nd I'm still waiting for my order to be fulfilled. First they sent the wrong size mattress and cover. Then they sent the right size replacement mattress but again the wrong size cover.When I called them they said they would call me back on Monday, but they never did and now it's the following Sunday. So I have two full size covers for a queen mattress, and a full size mattress which I'm supposed to ship back but they won't tell me how. This is the worst customer service I've ever come across. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Dear hulupoyga: I left you a message on the other post but I don't think you got it. We want to take care of your issue ASAP but cannot tell who you are from this post. Please contact us at 1.800.478.9098 so we may take care of your situation immediately. Thanks, Customer Service Team |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
I've contacted customer service at Bragada as soon as this was posted and I was assured they were going to send me a replacement cover ASAP. A month later it still hadn't come. I called again and was assured it would be sent out ASAP. I only waited 3 weeks before I called them back, once again they said they would send a replacement cover right away. Three weeks later I haven't received anything, so I sent a lengthy e-mail to their testimonials page on their website explaining everything I had gone through. Of course they didn't post it along with the glowing reviews nor did I get a reply from them.
It's been FOURTEEN WEEKS since I ordered the Bragada mattress and I still havent had my order fulfilled. If you call the number the previous poster had given you will be directed to a voice mail and maybe they will call you back. An extention number might help. I think you should send me the best mattress cover you make, that way you'll be saving even more money when you don't send it to me. |
follow-up
| | |
| In case the Bragada Customer Service Team reads this, my order number is 158563 Frank K. Mi. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I tried Bragada and its good for people having Back problems: Orthopedic Research Institute's approved mattresses. I found this source to be a useful one |
Here is a link that might be useful: Orthopedic Research Institute's approved mattresses
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I ended up buying the Bragada bed almost 2 years ago. I still like it alot. Thank you for your help. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I would love to talk to a satisfied customer of bragada that has been helped with back, shoulder, or neck problems |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| jbarker, I've had a Bragada bed for about 3 years. My back had hurt from my previous bed that I had for 20 years--way too long--and I feel great now! Let me know if I can answer anymore questions. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
I just bought a Queen size Bragada Avalon and I also have neck and back problems. It is more comfortable than my
other mattress, which was also memory foam, but very hard and I got up with an achy back and neck most of the time.
I chose Bragada because of the cost. Was looking to buy a Tempur Pedic, which would have been twice what I paid for my Bragada Avalon. There is a difference between the Bragada and the Temper Pedic, as my friend has one, but not worth paying twice as much for.
So far I am very satisfied with my bed.
Would love to hear from more Bragada customers. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
The Bragada mattresses are one of the best in the world today
according to many and they aid sleep. These mattresses are
approved by the Orthopedic Research Institute and provide very
good comfort. The Bragada mattress is famous now through out
the world. |
Here is a link that might be useful: Bragada Mattress Review
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
BRAGADA-THE WORST BED EVER and PEOPLE at BRAGADA ARE LIARS
I weigh 185 and my Wife weighs about a 110 and after about 6 months of sleeping on this bed There was a crater on both sides. I sent detailed pictures with measurements showing over a 3 inch indent... as per instructed and then i got an email saying send us the mattress at your expence so that our experts can determine if the mattress is bad... My 6 year old nephew could tell that the mattress was beyond bad... This is not a blender it is a 300 pound mattress and there responce was call a freight company. Completely rediculous. PS the Bragada rep who told me all I had to do is send in pics showing the crater is conveniently not working for the company anymore.
PS my brother has a REAL Temperpedic and it doesnt sag at all... DONT BUY A CHEAP KNOCK OFF |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I feel your pain drewandy we bought our California king bragada mattress in 2004 because my husband suffers from chronic back and neck pain due to an accident. We thought we were getting a better deal because both temper-pedic and bragada are Dr. recommended and we thought it was safe and smart purchase because of bragadas "warranty" well not long after that we experienced the same craters where each of us slept. My husband is 5'8 140lbs, not a big man, and I am 5'4 115 lbs there is no way this should have ever happen. I called Bragada and did what I was told to do, I sent in pictures that clearly showed the sloping in our mattress, it was reviewed and determined there is no sagging in our mattress but the "cotton topper was lose or bunched up" some BS like that. I was told that we could send the bed into the warehouse at OUR EXPENSE, where it would be reviewed and determined if we can in fact be given Bragada's "terrific warranty." So I asked the customer service women,"so WE would have to pay to send the mattress across the country (cause we are in California) and if they determine it is not bad, they will send our same mattress right back to us?? and in the meantime my injured husband and I would be without a bed?" Yes she replied. WHERE DID THIS COMPANY COME FROM where did these owners go to school?? You don't get repeat customers like that, we dont go around telling our friends about you with customer service like that. I want to let everyone in the market for a memory foam mattress DONT BUY A BED FROM THIS COMPANY. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Dear " drewandy " & " livmarie ": We want to take care of your issue ASAP but cannot tell who you are from this post. Please contact us at 1.800.478.9098 so we may take care of your situation immediately. Or, email us at Corporate@Bragada.com. Thanks, Customer Service Team
Bragada Mattresses |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Wow! After spending quite some time looking over the beds that Bragada makes, I finally made my decision on which one I wanted. I called to place my order on a new bed that is manufactured and sold by Bragada Beds. My call was after they closed for the day but was able to leave message for them to call me and process a new bed order for me. However, when I arrived home from work it, seemed prudent to check out the customer satisfaction index posted on this site. While reading what the customers were saying about the problems with the beds and poor Bragada follow up, I must admit that I will not be purchasing a Bragada bed. This certainly will keep my wife from saying "I told you so". |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| We were looking for a really good mattress. Tried a TemperPedic in a store and were really impressed, both by the product and the price! So, we shopped a little and found the Bragada and it looked like what we wanted so ordered a king size Silver Cloud (we wanted a good one) and to say we were dissappointed is an understatement. It was harder than expected and developed craters after only a couple of weeks. I had to stop sleeping on it for couple of months last fall due to lower back pain. Karen recently developed lower back disc problems and went to a really good physical therapist for evaluation. One of the PT's first questions was, "What kind of bed do you have, and please don't tell me a memory foam - those are the worst for back support"... and went on to explain support issues. We've been "sticking it out" with this up 'till now, hoping to get used to it -- afterall, what do you do with a $2,000 mattress you don't like. All I can say is, if you're looking for a really good mattress, go to a source with good customer service and a trial/return policy, or warranty that's worth something. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I have a Bragada for a bout 3 yrs now and it has a hump in the middle of the bed. Not happy! |
Avoid Bragada Mattress memory foam beds at all Cost!!!!
| | |
| Letting everyone know they should avoid Bragada Mattress and the false claims they make. They refuse to stand behind their product and will not refund their customers in anyway. Bragada had to replace a brand new mattress that was falling apart in three weeks and caused serious back pain for my wife and I both. Losing work days and creating doctor bills. Bragada Mattress second mattress under warranty caused the same serious back pain and it's lack of quality is the same as the first Bragada Mattress. Upon trying to get a refund from the beginning, their senior management reviewed our case and still refused to stand behind their product and ignored the fact they are making false claims and falsely advertising. We are now stuck with two worthless Bragada Mattresses that we can't even give away and we are out $1300.00. Companies like Bragada need to be exposed to the public and I will continue to do so. |
Here is a link that might be useful: Exposing Bragada Mattress Company
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I'd like to clarify that the reason we have been so displeased with our Bragada Vienna Memory Foam Bed is due to the lack of quality in this bed. We seriously took all the reviews to heart and made our purchase based on them. Our first mattress was getting all lumped up and sinking within three weeks. On top of this it caused us great back pain, which my wife is still suffering from. Bragada was quick to replace the mattress, even though we didn't want another one due to the lack of quality, we asked for a refund. They don't do refunds so we received the second mattress in hope that it would be better like all the reviews claimed. To our disappointment, it is the same quality and we both suffered back aches from it sinking in while sleeping on it. When we first lay on it it feels fine. But after laying on it through the night, it sinks in and has caused compression of our spines. Our son has a Tempur Pedic and has never had any problems with it. The amount of money saved on purchasing a Bragada memory foam mattress is not worth the back pain. We are now out our $1300 for the mattress and another $250 for the foundation we purchased separately per Bragada's reference. I asked Bragada again if they would please pick up both of their mattresses and refund our money but they refused. I highly recommend anyone considering to purchase a Bragada mattress to look else where. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Well, I have a good post about Bragada. They have made good on our purchase. The CEO took time to personally call me and we are very pleased with his customer service. I would like to encourage those of you that have had issues with a purchase to pursue them and not give up. I would encourage new buyers to call in and speak with someone to be sure you are buying the right mattress for your comfort instead of just buying on line based on the advertised reviews. This will allow you to ask questions and get advice on what the firmness of their different mattresses are as I do not see this on their web pages. Hopefully this will benefit in a new purchase. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| We have had our Bragada mattress for a couple of years now, and we are pleased with our purchase. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I am so glad that I found this forum. We need to get the word out that NO ONE should buy a Bragada bed due to their poor quality and even worse customer service. We purchased a king sized Avalon and after a few months my wife and I also experienced the "crater effect". This mattress is not even in the same league as a TempurPedic. I had the original TempurPedic mattress for several years and loved it. The only reason we purchased a new mattress was to move up to a king sized bed, and now we really wish we’d stayed with TempurPedic rather than throwing our money away on a Bragada bed. We were open to the idea of finding a better value with an online mattress dealer after my parents had a good experience with a Miami based company. Now I’m sorry that I didn’t go with the company they recommended or just stayed with TempurPedic. It’s clear from the other posts that Bragada’s warranty processes is just a sham that they use to stall for time or discourage claims all together. We also went through the process of submitting all the pictures they required to show the craters in the mattress, and have yet to hear back from their customer service. If you have to make a warranty claim with them the joke is really on you because you have to prove that the mattress has deformed by more than 1.75". The only way to show the craters is by applying weight, so I had to get six 50 lbs. bags of sand from the hardware store to put on the bed and illustrate the problem. I put two bags each on the sides where my wife and I sleep and two bags in the middle. I then placed a long level on top of the bags in the middle of the bed and used a tape measure to show how the sides of the bed had turned to mush while the middle remained firm. Does that sound like a fun way to spend your Sunday afternoon? I will never buy a Bragada bed again and would never recommend this company. This has been a very costly $1,400 mistake for us. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Hello all, My wife and I brought a Silver Cloud about 3 yrs ago. About 6 months ago the pain just got so bad we decided to call, and was told that without any sagging we could not qualify for a warranty claim. About 1 month ago we had clumping in the quilted top. I called again, and was this time told to take pictures and wait to see if we fail under the warranty. We got our email, "please ship your mattress back to us and we will repair it." Don't forget you are responisble for the shipping to and fro. I got estimates, about $500 across country. What a deal!!! I called to find out how they are going to repair my mattress and how long it would be. I got; ugh, duh I don't know. What are we supposed to do without a mattress? So glad I go a lifetime warranty. If Bragada wants to call and try to see if they can give real customer service. My order # is 157292. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I've had my Bragada mattress for 5 years. I'm 6'6" and about 320 lbs. While we rotate our bed twice a year, and when I get up there is an indentation where I've been sleeping. But in a very few minutes that is all gone. Remember, part of why folks buy memory foam matteress is so it molds to your body - of course it will have valleys where your hips and shoulders are to provide the even support that I wanted. I did step up for the edge support and I'm glad I did I can see why I'd need to, but I'd buy another mattress from Bragada in a heartbeat and never worry about the decision. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| We recently purchased the Vienna Split King after looking at the Vienna King our daughter had purchased. The mattresses we received are in no way the same quality mattress that our daughter received. We contacted customer service thru the web site and did not receive a response after two weeks. We called and left message and did not receive a call back. We called again and spoke to a representative who told us to read our warranty. The warranty on the web site states that a product is only as good as its warranty which should state don't buy this product. When you read the descriptions of the various models of the mattresses, one would believe that if two people order the same bed that they would get the same quality of mattress. We have found that is not the case and there is no consistency on the quality of their mattresses. There is also no customer satisfaction so if you get one of the "bad" mattresses, tough. I would advise anyone to purchase a mattress from another company and not this one. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
Hi GardenWeb:
In response to the post made by "goode":
Your daughter purchased her mattress some time ago, and since then we have upgraded all our models. Our quality is better now than ever. It's true that the feel of our models have changed - but the quality has only gone up. Your customer service person explained this to you over the phone and we post press releases on our site that state this.
If your mattress was defective, we would have gladly picked it up and sent you a brand new one right away. Since you have slept on your mattress for many months now, and because your issue is a personal comfort issue, and not a quality issue, we could not accept the mattress back for sanitary reasons.
Your customer service person encouraged you to read over your warranty because we want you to know that if any defects happen we proudly stand behind our product(s).
We look forward to assisting you in the future with any problems/issues that occur. We're only a phone call away.
Sincerely,
Vincent Simmons
CEO - Bragada |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Thanks to all for taking the time to post your experiences. I have decided to purchase a memory foam mattress and had been sold on Tempurpedic as the brand to choose. However, the prices of the Bragada products caused me to look into this brand. Because of all these postings I have decided I had better stay with Tempurpedic. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
I am so confused.
Why would not every mattress in a particular class/model be made exactly the same?
Why would one be so inferior to an identical one that seems to last and last?
Material? Workmanship? Don't care company? |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| Hello soxxxx: I may not have made the last post clear, so I'll keep this one simple. Each particular mattress model feels exactly the same as the next. Except: When we upgrade our models by changing the materials inside them. Example: CARS... features, even looks change but names stay the same. That's the same with our beds. We change the features, not the names. At that point, yes, the newer model will not feel exactly like the "older" model. We listen to what buyers like and what they do not like and then constantly update models according to that. Comfort is personal. What one feels if the best, one will feel is the worst. I hope this answers your question. If you would like to speak with me please send me an email and I will be happy to go in further details with you. I look forward to answering any further questions/concerns you may have. Sincerely, Vinnie Simmons |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I would never recommend this company! After saving up for a couple of years (we are on a very limited budget), my husband and I were praying that we had found a comfortable and well-made mattress. We read about Bragada and chose the king size. We got our bed and after about 6 months the permanent craters on either side were horrible. My back hurt so bad from trying to keep myself in a neutral relaxed position all night. I called customer support and got the same message about sending pictures and having to ship this bed at MY expense. We don't have the money to do that! We had just spent it all on the bed! Well the bed just got worse and worse with a big hump in the middle and now I have such back pain from it that my husband and I rotate sleeping on the couch at times because it is more supportive than our bed! So now I feel I am stuck with either a defective bed or a low quality bed until I can save up enough money to buy something else. I can say that I surely cannot recommend this company because of the quality of the bed and because of the absolute difficulty to get them to honor their warranty. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I would not recommend their products. The mattress I have offers little back support, and I sink into a deep impression. Like sleeping in a hammock. I wake up with a sore back or neck. Tempurpedic mattresses offer better support. Since you cannot return or try in advance, it is very risky to buy from them. |
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| My wife and I had been looking at purchasing a Tempur-Pedic mattress at one of our local stores. Because of the price we decided to do research on the Internet prior to making a purchase and we came across the Bragada website via a Google search. We thoroughly read the entire website multiple times, watched the different videos on their mattresses and spoke with one of their sales professionals, Kerri (Not sure how she spells her name). We also noticed the Certified Orthopedic Research Institute logo on the website, this interested me due to my age of 37 and already suffering from chronic low back and joint pain. With some hesitation (Kerri put us at ease with her pleasant personality) because we could not physically test the mattress prior to our purchase we decided to go ahead and not only buy the king adjustable Vienna mattress but we also purchased a full size Vienna mattress and box spring for our daughter. We received both beds quickly and without any problems. We have now slept in the beds for the last two years, we love the adjustable feature on our king Vienna; it definitely makes a huge difference when watching TV or reading prior to falling asleep. Our daughter also loves her Vienna, she used to hate sleeping in her room now not only does she love her new mattress and sleeping in her room but we have a hard time keeping our son out of it as well. Since receiving the mattress, I fall asleep quickly and wake up the next morning without any lower back or joint pain. It's important to note that I wake up in the morning now and not several times during the night due to tossing and turning. Last night I slept on my sons' queen spring mattress, oh what a difference. Not only could I not fall asleep right away but I could feel the springs like never before, I was tossing and turning all night and finally this morning after a bad night sleep I woke up to severe low back and shoulder pain which reminded me of every morning prior to my Vienna mattress. Another important point is that the Tempur-Pedic mattresses have a distinct smell due to the type of memory foam as well as their mattresses maintains body heat which causes an uncomfortable sweaty sleep. Whereas, the Bragada mattresses have no smell and doesn't maintain the heat to cause you to sweat. We are now going to buy my son a queen Vienna mattress and box spring set so he can enjoy sleeping at night. For those who are debating purchasing a Bragada mattress online without being able to physically test it, take it from us skeptics that we do not regret our purchase and can only recommend Bragada highly. We recommend Bragada to any of our family and friends who will listen. |
Here is a link that might be useful: Awesome Bragada Mattress!!!
RE: Bragada Bed Anyone?--Or Other Menory Bed?
| | |
| I had purchased 2 Vienna mattresses from Bragada about a month ago, but had some concerns regarding them. After revieweing other forums, I sent an email to the CEO of Bragada and received a very quick reply from him even though he was out of the office and traveling. After reviewing my concerns, he diligently worked with me and we exchanged emails back and forth until a resolution satisfactory to both of us was achieved. My experience with the CEO was very positive and I would recommend anyone who has concerns regarding Bragada products not to give up and work with the person. He was very understanding and flexible. |
Post a Follow-Up
Please Note: Only registered members are able to post messages to this forum. If you are a member, please log in. If you aren't yet a member, join now!
Return to the Furniture Forum
|
|
|
