Actually if a customer is needing customer service about a prior purchase they would need to contact the retailer at which they purchased the item as that retailer would have to work with Kincaid on their behalf.

This post is about locating furniture before purchasing and is a good example of the new media (internet and social media) fails to interact with a manufacturers existing channels of sales reps and retailers. I have noticed the larger the manufacturer is, the more likely this becomes a issue. So many manufacturers sales reps who been around for decades and have yet to embrace or even use the internet, thus creating a large communication gap between retailers and manufacturers. Nikkikling, your not the first to run into this situation with manufacturers and definitely wont be the last, sorry to say.

Indeed--this is 2011. Industries should be aware of the need to stay current and relevant in the electronic age. If they want the business in this metroplex or anywhere, very simply, they need to update their dealer information online so people can actually find their products! Not to mention, I want to buy from a physical store, not an online retailer. I'm doing my due diligence on American made sofas and companies, but it really shouldn't be this hard.