OK, I'm writing this as someone who has never ordered furniture from that manufacturer or from Field's, but I find it hard to believe that these 2 pieces would be "flukes"--it's not like there was just one problem with them--there were many things that look like defects to you.

I assume you sat in the chairs in the store and they weren't that hard, so that's a bit weird, that they'd fit so remarkably different.

But considering you really thought they'd be a perfect fit for your space, I would take your complaint to store management and ask them to explain why the chairs came the way they did. You've got nothing to lose by trying to reorder if you're satisfied with their response and customer service. In the meantime, keep looking for alternatives, just in case you're not happy the second time around. (PS: Take photos of the problem areas now)

About the seat cushions pammyfay, I was wondering about that too, since I did sit in them at the store and altho they were more firm than I'm used to, they were comfortable. I've been sitting on the one chair that is the most goofed up, since I find it painful to look at that one....now I've switched over to the other chair and it is much more comfortable. How weird I thought, so I started looking under the cushions and on the worst one, I can feel the springs under the deck fabric and they stick up and are uneven. I can't feel the springs under the fabric on the other chair. Also, the cushion on the really bad one sits a couple of inches higher and cock-eyed. So I think it's more a matter of the construction problems and the height and crookedness which is making it so uncomfortable, rather than just the firmness. The bad one seems also to be missing the wrapping of down/feathers which I can see on the other one when I unzip the cover. Sigh......I guess I need to go back to the drawing board.

I purchased a Bradington Young leather recliner several years ago and had a problem with the leather construction under the cushion. After contacting the store when I purchased the chair, they refused to correct the problem to my liking. I wrote a letter to BY and they arranged to pick up the chair, fix the problem and return it to me. If you do not receive help from Fields, write to company. They were great!

Just be sure that they take both chairs and reorder and not just one. You run the risk of the leather not being the same color. This is what happened to me with my couch and chair. When they arrived the chair had unordered nailheads on it so was refused and the couch was perfect so it stayed. Fast forward 6 weeks later and the chair arrives and is ever so slightly a different color. I went round and round with them ( not BY -Leathercraft) and ended up just living with it. I do not notice it anymore-it is moss green so I ended up with lots of other greens in the room so it is fine. But the lesson, sorry for the digression, is to make sure both go, not just one.
If you really like the look, then reorder but ask that a sample of the leather that they are going to use is sent to you for your approval. And yes, they do this, so don't let the salesperson say they don't. Good luck!

I wasn't able to get much satisfaction from Macy's/Marshall Field's on the chairs----my impression is that they think I'm being picky. Not that they saw them or anything. So I gave it up. They were good about picking them up no charge though and there was no problem with the refund.

I decided to go with Thomasville chairs (the Monte Carlo, in leather) and I'm very happy with them. They are really comfy and look good, and they are slightly underscaled so they work for my short legs. The leather is much softer than the Bradington Young.

I never had a new living room suite, so when I got my retirement funds I decided to get one. After long searches, I decided to get the Bradington Young large sofa and matching recliner. The leather is so beautiful, and 7 years later look brand new, and we have a dog, cat, and a son that is a big man and works in landscaping. I use the leather cleaner and Leather conditioner about once a week ( or as necessary :)). The construction is very sturdy, the workmanship is outstanding, and a very worthwhile investment.

It sounds like you got lemons. Return them...I have a leather couch and two recliners and they have been great...I would definitely buy from them again. That price was a little steep...I know what mine cost and I got one of the better leathers...I'll probably order a loveseat recliner from them through my buying club...Find a good store that specializes in leather. Go in and look at the pieces...Look closely...take your time...Check out the fit and finish...If it's been there awhile the salesperson should be able to help...Ask how often they get complaints or returns on the different brands...

I realize this posted is antiquated. BUT I was able to recently try out your brand name and a BARCA leather Lounger.....They have the same high end pricing. The "total" side by side viewing of each chair, hands down has Barca chair a winner! The Bradington-Young chair, once viewing the underside of the chairs...looked like someone just didn't finish with the most simplest details. If you are putting this much monies out, you know what to look for and are looking for. I was impressed with the extra details Barca put out, which just should be the norm for these prices.