Lazboy

15 years ago

I recently purchased a Lazboy sofa- now I realize Lazyboy is not the best by far, but I only wanted a new sofa because the house is for sale, and wanted new in the living room.

About 4 months after I got the sofa, the cusions were packing down so bad, and the footrest (it is a recliner), and the footrest cusioning is also packed down- to the wood frame!!I called the store I bought it from, they came out and looked at it, and said they would take it back and order a new bottom. The sofa was gone for 3 weeks.

I got the sofa back,(December) and only used it for about 3 weeks, as I went south for the winter. I was gone until late July, came home for 1 week, then left for another month. I have used it for about 3-1/2 weeks this year. I was suspect when the same thing was happening to this bottom- it was packing just like the other was. Well, last week when I was vacuuming underit, with the footrests in the 'up' position- I saw a mark on the fram. I had forgotten that I marked the frame with my initials- just to be sure they did change the bottom. Well, THEY DID NOT!! It is the same bottom. I imagine they just 'fluffed' up the stuffing, and that is why it packed down even quicker. I have a message in to the Lazboy rep. I have heard so many horror stories about Lazboy right after I bought this sofa that I want to warn others about them. They used to be a decent mid-grade piece. Not anymore. This couch is a Wal-Mart Special- oh- is that K-Mart? I am not sure what to do- as the store was not honest. I understand there is a place where you can put your hand, so you can reach inside to fluff up the stuffing- can anybody tell me where to look, as I don't see it. Thanks

Comments (11)

raiderbill
15 years ago
I've had a lazeboy recliner for about 12 years. Have had nothing but trouble with it. The sliders wear out in a year, the stuffing collasped, wood split, reinforcement brackets bent. all kind of bad things. I live alone, no kids and did not treat it bad at all just a junk product. Paid big bucks for it too.
Local store is no help.
ilmbg
Original Author
15 years ago
EXACTLY!
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western_pa_luann
15 years ago
"I've had a lazeboy recliner for about 12 years. Have had nothing but trouble with it."

I am puzzled!
How bad could it be if you got 12 years of use out of it?

That's a really long time for a La-Z-Boy product....
User
15 years ago
We bought a rocking recliner in July and it's in the sitting area of our master bedroom and is rarely even used. I plan on calling to complain about it this next week, but after reading the comments in the forum, I'll be surprised if I get any kind of response
ilmbg
Original Author
15 years ago
westernpa.. I would imagine raiderbills sofa doesn't look too good after 12 years of not standing up well. He/she/ could still have it for 12 years, but not be happy with how it held up.
I have contacted the area rep, who contacted the store owner 2 times, without any contact to me.
I ordered another brand couch through Basista- will not use the local furniture company anymore- besides- the store wanted $2400. I got it for $1600 including delivery.
KVictory
12 years ago
DO NOT BUY LazyBoy furniture.
I thought I was buying a quality brand.
I paid twice as much for the LazyBoy
Furniture than anything in Raymour
Flanigans or JC Penney, Macys etc..
They promised me quality and service.
They lied. Since the day I received the
Furniture almost a $3000 purchase,
I have had problems. I have made numerous
Phone calls and emails and I donÃ¯Â¿Â½t even get a
Call back. This company does not stand
Behind their products even within the first
Minute it arrives. They completely ignore
You. I would have never dreamed a company
Like this would have such a bad attitude.
PLEASE HEED THIS WARNING. I WISH SOMEONE
WARNED ME. SHAME ON LAZYBOY.
kiana-2010
12 years ago
Isn't lazboy part of the Kincaid family? Funny how Kincaid bedroom furniture is highly recommended but sofas and chairs from lazboy are frowned upon.
andrelaplume2
11 years ago
they have a life time warranty on the frame...why not threaten to stand in front of the store with a sign saying what happened...bet you get some attention. Our lazy boy recliners and sofas are 6 years old...no problems....from what you read in this forum you'd think I should be thinking replacement!

I am still trying to find out what the 'good' brands are and where to find them. I suspect the good brands are akin to Mercedes...not affordable to most....I suspect Lazyboy is akin to toyota or ford...decent..
freethinker99
11 years ago
Dear KVictory what sort of issues have you had. Maybe they can be resolved.
emma
11 years ago
Oh my, I have used Lazyboy recliners for over 40 years and the only problem I have had is a little black powder on the carpet under the chair, I put a throw rug under the chair. I will buy another one IF this ever wears out.
freethinker99
11 years ago
Emma regardig the black powder you might want to carefully lubricate the mechanism. A little vaseline often works.