Return to the Furniture Forum | Post a Follow-Up

 o
Buyers remorse - Support needed!!

Posted by thenickster (My Page) on
Sun, Aug 12, 12 at 11:18

After putting aside my concerns about buying Ethan Allen, I ended up purchasing furniture for the living room. I worked with one of their design consultants who was very kind, and took a leap of faith that everything would be ok.

The furniture came yesterday and all is not ok. I hate the couches - the feel of it, the color, or the smell of the synthetic fibers (27% of unknown fiber? What does that mean?).

I will have to live with it for a while until a figure out whether I want to accept the loss of over $3,000 and start over. I was hoping you could give me some of your experiences for when you hated your purchase and how you either learned to live with it or moved on.

I should have listened to my mother who said to buy Henrdon or from North Carolina....ugh!!!

Thanks!!


Follow-Up Postings:

 o
RE: Buyers remorse - Support needed!!

I hope you have not paid in full....send it back!!!!!


 o
RE: Buyers remorse - Support needed!!

I forgot to add custom made so can't return it. Might have to consider Craig's list or E-bay at some point...


 o
RE: Buyers remorse - Support needed!!

Of course you can return it....you will pay a "re-stocking" fee....but that probably will be less than the his you will take selling in on Craig's list.


 o
RE: Buyers remorse - Support needed!!

What were your concerns about Ethan Allen?


 o
RE: Buyers remorse - Support needed!!

If I understand correctly, its the fabric, the feel and smell. Do you have a sample or swatch of this fabric EA give for you before purchase. Does the swatch match exactly to the fabric on your sofa. If not you have a legit complaint.
But if their are other concerns, but mostly buyers remorse, Most manufacturers return policy states that they will not allow returns on custom built sofas, and even in stock sofas with charge for restocking fees and/or shipping fees.
But their are a few. Try google search these terms
"custom sofa 100% money back guarantee"


 o
RE: Buyers remorse - Support needed!!

rmanbike is this the company you are reccomending who takes back sofas without a restocking charge and sells direct: ICustomSofa


 o
RE: Buyers remorse - Support needed!!

I thought their were 1 or 2 other manufacturers that offered this easy return policy on custom fabrics or leathers. But it looks like ICustomSofa maybe the only one from all the research I have done on this. Unless someone else has found a manufacturer offering this?


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Furniture Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here