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Review for Flexsteel Latitudes Crosstown Leather Sofas

Posted by kool_star (My Page) on
Tue, Aug 3, 10 at 9:50

Hi,

We like the flexsteel latitudes Crosstown leather sofa collection. But I wanted to do research in terms of this particular latitudes crosstown brand of flex steel if any one is used it and can provide some feed back on it, it would be very helpful.
The ones we like are http://www.leatherfurniturecenter.com/product/1210-62/1210-62-Crosstown-Group-Reclining-Sofa-by-Flexsteel.html

Thanks!


Follow-Up Postings:

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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

I have this furniture love the look but DO NOT BUY THIS!!!!
we purchased this furniture in Feb of 2010 by June of 2010 the recliner had worn down to the fabric. The leather spot is now as big as a grapefuit!!! I tried several times to get this taken care of but we bought it on a clearance still giving 1700 for the pair, furniture fair nor flexsteel will do anything. We were not home that much to enjoy the furniture as we love to fish and were gone every evening so as to why this feel apart it much be a defect!!!!!! Now the other cusion is doing the same thing. If you did buy this and are having the same problem please email me it is so unfair not just to me but anyone who has purchased this furniture and having the same problem!!! We must get something done!!!!!!!!!!!!


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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

I too am interested in the Flexsteel Latitudes Crosstown reclining sofa and recliner and almost bought it today. Is anyone happy with their purchase?


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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

We have sold this unit tons of times and have had great success with it. Flexsteel like all other mfg are not without problems. Things happen. With that said it is very important that you trust the dealer you are buying from and make sure that they have great service after the sale should you have problems with the furniture.


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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

Purchased Flex-Steel Latitudes Feb. 2010. I bought a sofa, love-seat, chair and 2 ottomans- all Dylan Group Leather. I purchased the additional leather protective sealer and the overall warranty was for 5 years. I spent over $6,000 for this group. I have had many leather pieces over the years. This is the worst furniture you can imagine. The leather color is peeling off after 2 years of use. The Front Room Furnishings store was alerted and kicked me to a Flex-Steel rep. They all have done nothing to fix the problem which is the same for each piece of furniture. I thought I was buying a made in the USA group - found out later it was made in China. DO NOT BUY THIS PRODUCT - you will be disappointed and you'll waste your money like I did! Furthermore, I wouldn't recommend FRONT ROOM FURNISHINGS either. They should not sell a product that they won't support. Warranties mean nothing with these companies!


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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

Thank you for this update, RJH1971. I wish that you had better luck with your leather group. But im sure their are many others that are having similar problems with Flexsteel.
The leather color peeling off will usually occur on leathers that are split, not top-grain, then a colored polyurethane coating is applied to add strength and cover imperfections to these hides. Also this will occur on by-cast leather.
Question I have is the additional warranty from a 3rd party?


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RE: Review for Flexsteel Latitudes Crosstown Leather Sofas

Rmanbike,
Thanks for the response - the split leather is a very real possibility and the process you described is what I'm experiencing. The warranty was in my invoice from Front Room Furnishings with the fee I paid for it - it doesn't say if it was/is a third party - no listing whatsoever. I'm getting the better business bureau and other social media types to put pressure on these scoundrels! I don't know what else to do??


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