We were looking at the leather sectionals at Macy's too. I didn't get a warm & fuzzy feeling, nobody could tell me where they were made. They did say that they were made by Natuzzi though, but I've heard the stories about some being made in China and are not The Natuzzi of Yesteryear....

Anyway, we ended up going across the street to the Natuzzi Flagship store. The sofa we were (and still are) in love with is made in Italy. It was priced a bit out of our price range. I asked if there were any upcoming promotions or sales. Couple of minutes later,(after the salesman chatted with the manager)the price dropped $1500 and we bought it. I can't wait for it to arrive, it is on their "quick ship" program, so it should be here in about 3 more weeks. We bought the Savoy.

So, what's my point? Find a Natuzzi showroom, and you will get much better answers about the quality of the sofa you are interested in, and also turns out, you can ask for a discount! The store we ended up buying in, certainly admitted that not all of the sofas are from Italy, and there is different quality issues between them.

Thanks. I checked Natuzzi showroom and it seems the closest location is nearly 2 hours away...

I asked the sales rep in Macys and she said the sectionals they received were usually made in Italy. However when I checked its price tag, it said that it could be made in Italy or China...

It doesn't seem like their quality is what it used to be.

Here is a link that might be useful: complaints