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futurehope_gw

Lane - Good Quality or Low End?

futurehope
17 years ago

I've been doing some research on this forum and it seems that several of you feel that Lane makes a good quality sofa. And you've purchase them and enjoyed them.

I just went into a Macy's home store and talked to the salesman there.

He said they haven't carried Lane for years.

I asked, "why"?

He said they were low-end on the par with Broyhill.

Then he went on to mention Century, Henredon and EJ Victor as high end, which I already knew from this forum.

So, who is right? Is Lane poor quality or is it not? Is he just saying that about Lane to give some excuse as to why they don't carry it? (Who knows;he may have felt like his comment warrented an excuse.)

Now I don't know who to believe, you all or the salesman?!

Comments (61)

  • jagans
    12 years ago

    Lane furniture is great if you move about every 6 months because then you can just leave it behind because it is worn out. Thats about how long it lasts under normal use, 6 months. I tried to warn my wife as we had in the past purchased a Lane recliner sofa. It fell apart in about 6 months. We figured that since they were still in business, maybe they had improved, so we bought a recliner made by lane. That was about 6 months ago. It is shot. Very comfortable when new, now the cushions are collapsed, and the whole right side is falling away to the right. My only question is How do these people stay in business??? Oh you are right, stupid buyers like me.

  • oct2497
    11 years ago

    Please don't pay any attention to anyone that criticized Lane furniture. We bought our Lane sectional that was from a clearance furniture store 10 yrs. ago and the piece is still in wonderful shape. We got a huge deal on it and it's lasted through 3 dogs, 1 cat and loads of people coming to the house all of the time for parties, etc... I know plenty of family and friends that also have Lane furniture and they've never had a problem after years and years of abuse. I also, have a Broyhill Dining Room set and that's lasted me 15 yrs. and still going strong. So, don't believe everything you read. Do you're homework, but know that Lane furniture and Broyhill are very good manufacturers.

  • bourbonguy
    11 years ago

    Bought a $200 Lane rocker recliner 2 years ago before my twins were born and it's held up pretty well. It's always been a bit creaky but $200 for a rocker recliner made in the USA seems like a decent deal. My wife's used it just about every day when feeding/holding the girls and spent quite a few nights sleeping in it and it's held up well.

  • sap68
    11 years ago

    I purchased two Lane recling loveseats in May of 2011. It's from the Megan group and I upgraded the fabric. The first two loveseats came and I immediately called the fiurniture store where I got them from to have someone come out and look at the two loveseats. They were mis-shapen and the frames did not align correctly. A "Lane" representative came and said one was fine, but he would order a new loveseat. The second loveseat arrived 6 weeks later and was just like the other two, the frames didn't line up and It also had deformities in the fabric on both arms (they pieced fabric together and used the wrong color thread) .
    I immediately called the furniture store and the "Lane" repair rep came back out. He said both reclining loveseats were made to Factory Standards and sometimes they have to piece together fabric to complete the job. We could reorder, but it would be another 6-8 weeks. Ilike an idiot I decided to keep what I had.
    20 months later, we hate the furniture. When sitting on it, your body ends up on a slant, leaning against the arm. Both loveseats are extremely still STIFF and after using them for 20 months the alignment of the frames are more uneven. We have already replaced one of the pull cords for one of the four recliners.
    The only positive thing I can say: the seat cushions have really held up, and the back cushions are still very firm.
    I'm currently shopping for a new set, due to my husband's constant moaning on how uncomfortable the two loveseats are. It's a shame $1400 for two loveseats that are too stiff, uneven , and uncomfortable.

  • freethinker99
    11 years ago

    I think Lane's greatest strength is in their motion upholstered furniture. They do use a plywood frame, but essentially with motion furniture you have a frame and you have a mechanism which is just about what everyone does to build this type of furniture.

    You then have to have a look at their tailoring and styling. If the tailoring and theirvstyling look good you I think it is a good value for the money

  • jasi
    11 years ago

    had a clayton marcus sofa, was good. had a riverside sofa. had a rowe sofa and it sunk. and just bought a broyhill sofa. i think it depends on the model but right now the broyhill is my favorite. it's firm and the construction is very solid. the design is lovely in the right fabric. it's the cora. check it out.

    Here is a link that might be useful: cora sofa - broyhill

  • Wolfpackmom
    11 years ago

    I am on the fence right now too....I am wanting leather. Two friends have leather - one has Lane the other has Bradington Young. The one that has Lane is sorry she didn't wait and save a little more so she could have purchased a better quality sofa. I have decided to wait and save a bit more so I can buy what I really want.

  • freethinker99
    11 years ago

    Another option to reclining furniture would be a pair of ottomans. The set will last longer. The ottomans provide extra seating for company and in my opinion they are more comfortable and safer for kids.

  • shepherdkisses
    11 years ago

    Never believe anything any salesman tells you. EVER. Verify, verify, verify. Walk in and tell them right off the bat, don't tell me anything you are not going to give me in writing. Ask for all of the paper work up front, including return policies, warranties, and papers you will need to sign at delivery. They like to slip in extras that benefit them at delivery. Keep in mind many warranties are junk and the seller gets to decide if a repair is needed, not you. How backwards is that?! Check them out on line and see if there are complaints about them not honoring the warranty. If they want you to pay extra for it-pass. You pay, then they decide you are to picky and there is really not a problem, just normal wear and tear. Forget about it. I wish I had done this. I think I was just played for a good deal of money so please be careful. Honestly, all these really nice sales people want is your money. After that their attitude is completely different. I have a Lane recliner. It is 14 years old. We don't use it every day so it is still holding up. I have heard as you have that Lane is not as good as they once were. I am inclined to beleive that. Remember, get it in writing.

  • shepherdkisses
    11 years ago

    Never believe anything any salesman tells you. EVER. Verify, verify, verify. Walk in and tell them right off the bat, don't tell me anything you are not going to give me in writing. Ask for all of the paper work up front, including return policies, warranties, and papers you will need to sign at delivery. They like to slip in extras that benefit them at delivery. Keep in mind many warranties are junk and the seller gets to decide if a repair is needed, not you. How backwards is that?! Check them out on line and see if there are complaints about them not honoring the warranty. If they want you to pay extra for it-pass. You pay, then they decide you are to picky and there is really not a problem, just normal wear and tear. Forget about it. I wish I had done this. I think I was just played for a good deal of money so please be careful. Honestly, all these really nice sales people want is your money. After that their attitude is completely different. I have a Lane recliner. It is 14 years old. We don't use it every day so it is still holding up. I have heard as you have that Lane is not as good as they once were. I am inclined to beleive that. Remember, get it in writing.

  • gran8
    11 years ago

    I bought a Lane leather sofa and love seat 8 years ago and they still look as good as new.

    I will be buying another sofa soon and Lane will be my first choice.

    Granted, I do not have kids jumping on the furniture any longer but we "live" in our home and the furniture has met my expectations!

  • Em11
    11 years ago

    My Lane wing back recliner has lasted 17 years now. It's a classic style and was still in good shape, but the fabric was dated. I liked it so much that I decided to keep it and have it recovered. It's still the best reading spot in the den. I have two Lane leather recliners from their Dalton line and they are still great after 6 years. It's just my husband and I now, and we're not overweight people, so maybe that's got something to do with it. But the leather is still in great condition. You can get good furniture without spending thousands on just one chair.

  • mc_caruso
    10 years ago

    My first experience with Lane will be my last. We bought a beautiful modular sectional sofa and are very disappointed. In about 3 months the cushions all started going flat. We made a warrantee claim and the company sent out a nice repairman who did nothing more than over stuff the cushions to make up for them flattening. This worked briefly, but now into our second year of ownership the bottom cushions are flat and misshapen, and the back cushions are so overstuffed and rounded they look ridiculous. Worse yet is that the stuffing material cannot be removed and replaced without opening a stitch in the side of the cushion due to there being no zipper. If i could replace the stuffing with a high quality foam cushion i would, but can't without paying for an expensive upholstery repair. I have 14 year old Basset couches that have absolutely NO sagging issues, so what's with the Lane cushions? I could never trust the company again.

  • Robin Tschumper
    8 years ago
    last modified: 8 years ago

    I have 2 matching Lane recliners that I purchased about 10 years ago. They were seldom used until recently. My husband & I love them. I recently had surgery and have practically lived in one for the past 6 weeks. They are very comfortable and, aside from fabric pilling, they look good. My old sofa is a Drexel, which is very high quality. The fabric is now giving out after 25 years! I also have a newer Flexsteel sofa that I love, but it is very flowery and my husband doesn't like it. We are updating our decor and want a more modern look. I am afraid of being disappointed in the comfort and quality of other products.

  • jhosie10
    7 years ago

    I purchased a Lane love seat and after a few months the one cushion started to wear. The product was not real leather and would not wear as well as leather and I understood that when I purchased it. I contacted the company and they wanted a copy of my original receipt. I had moved just a few weeks before I contacted them and I explained that since the move I could no longer find the receipt. I received no reply to that email. Within the next 2 months the top layer of what ever they have on it to make it look like leather on the cushion has peeled off down to the cloth material . I again contacted the company with more photos of the entire seat showing that there is no wear other than this cushion and it is obviously a defect in the material. There response was "their quality specialists examined the photos and determined there are no issues or defects in the material". Obviously they feel their product is not worth standing behind! Her are the photo I sent.

  • nurislam21276
    7 years ago

    Dear futurehope, Hope you are well.

    First of all I respect your research. I also had objection about ''Lane''. I bought these brand sofa about 4 years ago that's cover was excellent and lucrative. Still I sit on it everyday. About 8 months ago I bought same set for my sister. Few days ago she told me the repair it. I was surprised!! But it's right that that gone to dead. They used duplicate leather!!!!! :( Already I stored it at garbage room and bought another one set for my sister.

    Observing these issue I'm so much curious that why they did it??? You are a good researcher, as a neutral minded you know it's effects and their motivation.

    May be in next month I'll buy another set. Budget: $18000.

    Which brand will be better within these budget? and how can I understand that the sofa is genuine?

  • PRO
    Elite Interiors & Furniture Gallery
    7 years ago

    Jhosie10 you have bought what appears to be bonded leather & I have seen that same issue before; without your receipt it will be hard to get Lane to do anything; have you contact the retailer from whom you purchased the loveseat? They should be able to provide you with a receipt or better yet handle the issue with Lane for you.


    nurisiam21276 you want to look for a top grain leather. Depending on how you will use it will determine if you want an aniline leather, semi aniline or a protected leather. You should be able to purchase a very good brand for your budget if you mean you are going to spend close to $20,000.

  • nurislam21276
    7 years ago

    Sir, Thanks for your suggestion.

    $18000 is fixed at these moment but I'll try to increase. Please let me know a brand name which will be better within these budget. Really that'll be helpful for me.

  • PRO
    Elite Interiors & Furniture Gallery
    7 years ago

    For $18,000 you should be able to purchase any brand. Are you looking for motion(reclining) or stationary upholstery. Bradington Young has a selection of both motion & stationary. Whittemore-Sherrill has good leather upholstery with their sister company, Motioncraft offering motion furniture

  • jhosie10
    7 years ago

    Yes, I went to the store I originally purchased the love seat from and they suggested I contact my credit card company. The credit card company could not provide me a receipt itemizing the purchase. In turn my credit card company contacted the home office for the retailer asking for a receipt and received no response from them. I explained this to Lane.

  • PRO
    Elite Interiors & Furniture Gallery
    7 years ago

    Do you know when you charged the purchase to your credit card?

  • jhosie10
    7 years ago

    Yes, I gave the date to the credit card company, they found the transaction but it was a dollar amount and Lane wanted a detailed receipt. That's why the credit card company contacted the retailers home office. Their home office did not reply to the credit card company, when they got no response they said there was nothing more they could do.

  • PRO
    Elite Interiors & Furniture Gallery
    7 years ago

    Ask your credit card company what your rights are with defective merchandise.

  • Annegriet
    7 years ago
    last modified: 7 years ago

    I bought a Lane sofa and 2 recliners--leather (fake leather I'm sure)--JcPenney--they have held up well. I would say they are almost 10 years old and still look very decent.

  • kifallang
    7 years ago

    My Lane couch cushions look just like those of jhosie10. Has anyone had any luck getting the company to deal with this issue?

  • kifallang
    7 years ago

    Not only is it unsightly on the couch, but each little flake of faux leather ends up on your clothes, the floor, throws, and skin in the warmer months! I'm so disappointed.

  • jhosie10
    7 years ago

    This is exactly what mine has done. As you can see the cushion is almost down to entirely cloth. I tried numerous times to contact the company and they would make no attempt to remedy the situation. I would have even accepted just the cushion covers to replace the defective ones even though this love seat was just a year old. Obviously this is defective material which the company refuses to stand behind.

  • kifallang
    7 years ago

    Jhosie10 - Is it still only one cushion that has done that? I have one cushion that is worse than others, but they are all doing it, as well as the back cushions, on both my loveseat and couch. The same as yours, it began happening to ours less than a year after purchase. I should have called immediately, but didn't. Also, the two main places we sit are permanently sunken in and the wooden feet have always been crooked and don't sit properly on the floor. Part of the reason we bought these was BECAUSE they were made by Lane. I remember my mom talking about Lane furniture when I was younger, and when I graduated from high school, she took me to get the miniature Lane cedar chest that they always gave free to graduates, the same as her mother had done with her when she graduated from high school. From the various comments here, it sounds like Lane is now hit or miss and the misses are severe. You might get a hit, but is it worth the risk? I'll write an update after contacting Lane. Fingers crossed for good customer service!

  • jhosie10
    7 years ago

    Both cushions are this way, now the arms are starting to crack and peel. I have no faith in their customer service with what I have dealt with in the past. The only thing they cared about was being dismissive and getting rid of a complaining customer. I purchased the love seat for the same reason as you. I saw that it was made by Lane and had heard positive things. It's funny but I have the miniature cedar chest that my mom got. Too bad they won't stand behind their product. It seems, these days, it's become a throw away attitude. Once you purchase their item and something goes wrong they expect you to throw it away and purchase a new on. Unfortunately it looks like this is what I might have to do in this case but I guarantee it will not be another Lane product I purchase!

  • lunac19
    7 years ago
    last modified: 7 years ago

    I recently searched for a new recliner and found everything in the mid-priced range to be flimsy and cheaply made. I still loved my Lane, purchased 16 years ago. The fabric was worn out and the cushions broke down a little, but the structure was still very solid. So I had it reupholstered, and I'm hoping to get another decade at least out of it!

  • Annegriet
    7 years ago

    i bought a lazy boy recliner. I paid $899.00. I loved the look. It was more modern looking. I loved the comfort. It's two years old now and i have tear inside the cushion near the arm--maybe from remote slipping in there? Not too sure. I was disappointed though.

  • Mansi Nishar
    5 years ago

    WORST COMPANY EVER. They should ban such companies from selling such horrible products. NEVER EVER EVER BUY LANE FURNITURE PRODUCTS. Leaving a pic and this is what happened within a few months of purchasing lane furniture.

  • Josy Maude
    5 years ago
    last modified: 5 years ago

    We have Lane sofa, loveseat & recliner for about 25 years. Except for the couch which the fabric frayed due to my lying on it, it has held up wonderfully. So, we planned to buy another Lane, maybe the Molly or the Hancock.

    Then we found out that Lane was in Chapter 11 in 2011 and is now owned by another company. As we did research, we found our local stores plus some online sites that dropped Lane. We discovered from reading reviews that Lane today is made with inferior materials and Lane no longer stands behind their product. The complaints we heard made us decide NOT to buy Lane today! We are checking out Broyhill or maybe Laz-boy sofas. It's too bad about Lane.

    If my 25 yr old Lane sofa wasn't so expensive to recover, I would recoverit. But I need two sofas and from the reviews & complaints that I have read about today's Lane, we won't be buying Lane. We saw a youtube video & when the saleswoman got up from the Lane Summerville sofa, it looked like the arm was separating from the frame. In her other videos she was careful when getting up. In the Lane Hancock chair, she didn't even sit down in it.

  • Sulli
    5 years ago

    Don't buy Lane furniture! We bought two recliners and had special order fabric which took 6 weeks to get right from the factory. The second day we had them a spring in the back of the seat popped right through the upholstery. The next day the same thing happened to the OTHER chair. We called the retailer, they contacted Lane for warranty repair and a repairman came about two weeks later and fixed them. A few weeks after they were repaired THE SPRING POPPED OUT OF BOTH CHAIRS AGAIN! Once again we contacted the store, they contacted Lane, the same repairman came to our house and fixed them again. Now you can hear the springs in both chairs creaking every time you sit down. I went to Lane's website and requested somebody contact us. No response. Well last week it happened again...spring popped and you can see it bulging against the fabric. Called the store again and the chairs are no longer covered under warranty. Now I really just want to set them on fire in the parking lot of the furniture store. Poor workmanship, poor design, poor quality, and shame on you Lane for not contacting me. I will take every opportunity to let everybody know about this terrible company and crappy product.

  • Marla Fisher
    4 years ago

    You also need to research the company. It has been sold off many times and one company gutted it and started buying bad parts/components. So the quality eroded. I respect when people comment that they have a 20 or 25 year old piece of Lane furniture and it is the best but that may not be the case today. I have 25 year old appliances that are amazing but the company that makes them has been sold off and restructured many times and a new one will not be the same quality.

  • Victoria Foley
    4 years ago

    Low end, I mean really garbage furniture. We have RV furniture by Lane and experienced the upholstery self implode from the heat while in storage and stationary, not trailered. It almost looks like the chair expanded from within and in doing so, stretched the covering so badly that it started shredding and tearing as a result. It happened simultaneously in both recliners and the reclining loveseat! We bought our trailer approximately four years ago. The furniture should last at least as long as the payments. We’re seniors and no children have ever been in our RV.


    We came back to our RV after several weeks of it parked here in Louisiana and discovered this had happened.


    Forest River is of no help, nor is Lane. Lane especially could not be more disinterested in even talking to us, I will never purchase anything in the future made by either company. They do not stand behind their products.


  • HU-764985430
    4 years ago

    I just purchased my Lane grey leather couch and had it delivered on Friday 11/22/19 today is Sunday and I can already feel the space in the center of the arms on the couch starting to dip, like a cheap couch. They said I’m able to send it back. I will without hesitation. Paid almost $900 for this couch and I’m not ready for it to give out on me before the end of the year!

  • Victoria Foley
    4 years ago
    last modified: 4 years ago

    DO NOT BUY ANYTHING FROM LANE! See my previous comments on Lane Furniture. This resulted from heat while our RV of four years was parked and no one in it through this past summer. Lane basically sent us a canned apology and blew us off. The furniture covering deteriorated, stretched to excess and shredded itself. The heat did that. Two recliners plus a reclining loveseat sleeper, all at the same time! We were told it was leather. what kind of leather does this?








  • Karen Lucchesi-Esposito
    3 years ago

    Furniture .

    !!

    . . . . 18. Yesterday generic .

    . problems.

  • CHARLES RONK
    3 years ago

    I don't know about today, but I bought a Lane action reclining couch and love seat in 1994. In 2005 11 years later, I called them up and said it didn't feel like it set when it was new. 3 days later they were at my house and replaced every cushion on the couch and love seat and it didnt cost me a dime. My ex wife years ago said that old furniture is going in the basement living room. It has been here through 3 sets of the so called high end furniture upstairs. All my kids and their friends hang out down there. I would consider it the best furniture ever. However, we all know times change and they may have as well, but the stuff I bought is built like a tank. The only bad part is you will know that if you ever try to move it. I have never lifted furniture even remotely close to how heavy this stuff is.



  • Victoria Foley
    3 years ago
    last modified: 3 years ago

    I’m glad you had a good experience with them. Unfortunately we did not, as I think our purchase was more recent than yours. If you haven’t taken a look at my previous photos, please do. Those are the recliners that were included in the purchase of my new RV. Lane wanted nothing to do with them after the sale. Anyway, I purchased Easy Going four piece recliner chair covers from Amazon, I’ve included a picture of what they look like now. These are stretch jersey covers and they look quite nice and are very comfortable. At least now I don’t get upset every time I look at them.


  • Victoria Foley
    3 years ago

    It’s junk. Please read my review with photos. I ended up getting stretch slip covers for them so I didn’t have to look at the Chairs the way they were. Lane‘s customer service is non-existent.

  • Rob T
    3 years ago

    Lane used to be very good quality furniture and had nice designs. then they basically went out of business and sold the name 5-10 years ago and since then there quality is awful. nothing other than the name remains. otherwise the current lane is a completely different company then the lane of old.

  • rufustoad
    3 years ago

    Lane Furniture is absolute garbage and to match that they have the worse customer service in the market. I would hope anyone looking to purchase furniture reads this and runs. There is no doubt you get what you pay for and Lane is garbage. I bought a sofa and loveseat combo. In 2 weeks the seems were tearing out so I had to get the dealer to pick it up for repair. After almost 3 weeks later they tried to deliver the furniture after it was dropped, ripped, and smutched against a wall where holes were poked into it. Lane says its not their problem even though its their dealer and it was taken because of their terrible workmanship. Unfortunately I have no choice but to get an attorney. After investigating I find out the BBB has had numerus complaints against their workmanship and service. I hope they go out of business and stop steeling from hard working individuals.

  • Joanie Adams
    2 years ago

    Lane is junk. Most of our name renowned furniture is manufactured in China! Sad but true. All subpar products Americans have to settle for. Such a big mistake.

  • mrsxinor
    2 years ago
    last modified: 2 years ago

    i 've had 2 lane chairs for about 25 years. both of them are el cheapo but weren't cheap to buy. . the overstuffed recliner wasn't really overstuffed- it has a concave curve in the back that's opposite of overstuffed. usually overstuffed means it is very plump in the middle of the back. this one however only is overstuffed at the top of the back, it slumps my back and gave me bad sitting posture for all these years, it has now become unbearable to sit in as it really makes my neck hurt. As bad as one of these bucket front seats in a car that has similar bad posture from the neck rest sloping forward too much.

    Plus the lever that you have to use to recline, wore out about 10 years ago. i only kept it because it is also a rocker. But i am going to dump this junk soon. It can't be used as a recliner since you get stuck in reclining position.

    The second chair is a wingback, it's beautiful but it also has a different wierd hollow back. When you sit back in it, the back gives way and compresses til it also makes you slouch badly. as if the back has airspace inside and you don't know it til you sit back in it, and the back that appears to be convex, actually becomes concave. totally useless as an overstuffed chair. Very bad for the spine. but at least it is easy to recline ( NO lever) and to sit back up.

    that one is going out too when i am able to replace them.

  • theresa45
    last year

    I bought 2 lane sectionals for almost $4000 20 years ago and they have been fantastic. All mechanisms work, cushions showing no wear in fabric, and very nice. Just the last few years I feel there is less support.. So I went shopping to go replace the 2 that I love so much and every place I've been people have told me that lane is no longer quality furniture. Mind you when I bought them they were at a high end store. I'm very frustrated because I'd love to have the exact same ones again and now they say they make junk.

  • d s
    last year

    Is this Lane Home Furnishings, as I found several different Lane names, like Lane Solutions.

    On Houzz, Lane Home Furnishings (I've been looking at recliners) got very good reviews.

    It would be helpful to know, so I do not make a big mistake.

  • Donna W
    last year

    We bought a leather couch and loveseat from Boscov's in Erie, PA. We went to all of the local furniture stores and it was the only set that was easy to stand back up from. Having 2 back surgeries, this is always on our minds. The furniture took a total of 14 months to arrive and within 3 months the foam in the cushions was completely broken down. So do not order anything from Lane and we never will either again. Total garbage.

  • HU-776548849
    last year

    I bought my lane recllining leather set from Sears over ten years ago. It is ezactly the same shape as when i purchased it. I guess i lucked out 🤷🏻‍♀️