I didn't purchase them online, though. I bought them at Nebraska Furniture Mart in Omaha (they have a store in KC MO also) and the sofa was $2000 and the chair and ottoman were a $950.

What Flexsteel is not, however, is what I call the Art of Upholstery. It is by no means finely crafted or built anywhere close to the standards of a Hancock and Moore, but then again its half the price. If you are the type that wants near perfect welt trim alignment, precise fitment in the areas of where fabric meets wood, etc...then Flexsteel is not your brand.

I have fairly high standards in my store, and Flexsteel is my entry level line. Not everyone who comes in my store wants to spend $ 1,500 for a chair, and the Flexsteel meets the demands of the customer who wants a $ 750 chair. I can sell it with confidence knowing I won't ever get an angry phone call five years later because it collapsed.

As for finding the brand at a discount, might be tough. Flexsteel will not drop ship factory direct, so Internet seller XYZ can't write an order for it and have a delivery service pick it up at the factory to ship straight to you. All Flexsteel shipments are done on Flexsteel fleet trucks and have to go to the dealers store (there are exceptions, but it takes several people in the Flexsteel chain of command to approve those exceptions).

Domestic Flexsteel offers their leather in two configurations. All leather, and then Leather seating surfaces with matching vinyl on the areas you do not sit in and upon. When shopping the line, be sure to know which you are looking at - as prices between the two vary considerably.

Duane Collie

Never again Flexsteeel!!

Flexsteel regular line is USA made in various plants around the country. Motion comes out of Georgia and Mississippi.

You cannot choose country of origin for the build.

Flexsteel does not offer sale periods during the year.

Flexsteel does not drop ship, delivers on their own trucks making distance purchases from non-local dealers not cost effective as they must first take the pieces from Flexsteel and then reship. Buy locally.

Flexsteel USA is decent mid-grade quality for the price.

You post elsewhere that your furniture is 2 years old now. There are no makers of amy kind that are going to warranty a cover that is two years old, sorry.

Next time, buy American-made and stick with leather that is sourced from a USA/Canadaian/European/New Zealand tannery and you'll get a better product that will last much longer.

Have you contacted the Flexsteel Representative for your region personally or relying on the dealer's word?

Regular line Flexsteel is USA-made.

Flexsteel Industries Inc.
3400 Jackson Street
Dubuque, IA 52001-1100
United States
Tel: 1/319/556-7730

Call 563-556-7730 M-F 8 to 5 pm.

Don't attempt to tell your problem to the customer service person at Flexsteel. This is a dealer service number and you will not make any headway as a consumer. Heed my advice and simply tell them you have a consumer issue to discuss with the area representative in your region and ask for that person's name and phone number. Call the Rep, explain your issue to that Rep, for he/she is the ONLY person in that is going to do something for you. Ask them to come to your home and look at the piece, then make yourself available at the time they are in the area to show it to them.

Leather must be cleaned periodically, but does not have to be conditioned. On the contrary, putting the wrong product on a leather hide can result in problems and topcoat de-lamination.

Second tier would be makes such as Bradington Young.

Flexsteel is third tier.

I used to sell Flexsteel as well. Like many other lines is OK for its price point, but its not top quality.

Flexsteel Industries is exchanging the sofa even though purchased two years ago and no longer covered under their warranty. Donna's Interiors is handling the exchange.

Shari

I am thinking about purching either the Lattitudes Brandon Collection or the Crosstown Collection, (Gliding Reclining Loveseat w/Console, Doulle Reclining Sofa and Glider Recliner). Does anyone have any experience with these two collections. Are they made in china or in the US. I am thinking about purchising the items from eith Belfort Furniture, VA., or from the Leather Furniture Center. Has anyone made any purchases from these companies and what is your opinion of their service.

The only thing I tell customers when they have questions about a retail store is to find out how they work their warranty service. Each store is different and you want to make sure that they will take care of you after the sale. Customer service after the sale is just as important as the sale itself.

FYI alot of their cloth sofas that were once made in this country are now produced in Mexico. We replaced Flexsteel with MARSHFIELD. Check them out!!!! Awesome brand, made in Wisconsin.