Opinion of company named Best Home Furnishings

11 years ago

Went shopping for new family room furniture and my husband has fallen in love with these leather power sofas and loveseats. I have searched the internet for information on Best Home Furnishings and haven't found many comments so I was hoping to get some feedback here. We do like the fact that the furniture is made in the US (Indiana). We were also looking at Palliser but there is quite a bit of negative feedback on them online. Perhaps this is just the problem people but the rest are all satisfied.

I appreciate your help!

Featured Answer

Teresa Nolander

5 years ago

A better name for The Best Home Furnishing Company is "The Worst Home Furnishings Company" when it comes to customer service and standing behind their products. Don’t walk away from this brand, RUN QUICKLY! My wife and I live in Minnesota, but have a park model home in Estero, FL. We purchased a Best Home Furnishings recliner in February of 2016 from Kanes Furniture in Naples, FL. Our home in FL is only occupied for two weeks in November, and the months of February and March each year. When we arrived in November of 2018, we noticed that the fabric was cracking on the headrest. Our home is air conditioned all year round, has proper humidity, the windows are tinted, and we have shades that are closed when we are gone. Furniture could not have a better environment to sit in.
I took the back of the chair off in November of 2018 and took it to Kanes Furniture where we purchased the chair. My goal was to simply replace the back. We were informed that model had been discontinued so no back was available. That should have been my first clue to how Best Home Furnishings handles a chair that has problems……just discontinue it. The next thing we were told is the chair is out of warranty. I explained that I understand there is a calendar warranty, but further explained how little the chair had been used. I felt that the company should stand behind it due to the little wear and tear this chair had actually incurred, and I was sure there was a problem with the material used to cover this model chair. I totaled up the number of days that anyone could have sat in the chair, and it was 189. We had two Flexsteel recliners in our home in Minnesota that provided over 30 years of trouble free service. Speaks volumes to the old saying, “you get what you pay for”.

Kane’s Furniture at least listened to me and provided the phone number of manufacturer of the chair,The Best Home Furnishings Company in Ferdinand, Indiana. (at least this was where my call went) When you call with a complaint the first thing you will find is the people who answer the phone have been trained to get rid of you quickly. They have no intention to let you talk to anyone of authority. After a firm back and forth with the lady that answered the phone she finally told me “I am just doing my job”. Really? Discarding a customer with a concern about your product is your job? Fortunately, I was able to push through to someone up the ladder named Pat. Three voice mails and a week later Pat did call me back. From their website and years in business I was sure I would find Best Home Furnishings a reputable company that would be concerned about this product’s failure and would want to have a discussion and find common ground…... NOT THE CASE. Once on the phone with Pat, I repeated what I told Kane’s Furniture and assumed Pat would be familiar with this problem and work with me to find a fair solution……not a chance. Pat is very well trained to hear your concern and then repeat "sorry, it is out of warranty and we can’t help you” multiple times until the discussion ends. He made no effort to keep us as a customer. It was obvious he just wanted to discard us as quickly as he could. The lack of finding a phone number on their website should have been a excellent indicator to me of their customer service. If it is there, they have done a good job of hiding it. Speak with a customer, good heavens, that’s a concept from the 20th century!! The only manner of contact I could find on the site was to email them.

Before you purchase any product made by The Best Home Furnishings Company from a furniture store, you may want to visit the Better Business Bureau website and read about them. The BBB shows 32 complaints about this company for various reasons. In addition, on Google they are only able to achieve a 3.6 star rating. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. The Best Home Furnishing Company brags about being in business since 1962 and quality of their furniture building process. It is obvious to me that the original owners of this company are no longer active as I am sure they would have met this problem with a completely different attitude….the attitude that cared about customer satisfaction, quality furniture, and allowed The Best Home Furnishings Company to grow and prosper.
Lastly, I will “venture a guess” the reason they took the “cut & run” attitude with me is there are probably hundreds or thousands of customers across America just like me that have a Best Chair with the same defective cover. Class Action Lawsuit time? Let's band together and send a message. When a quality company has a problem with a product, they either extend the warranty or have a recall to make sure people get taken care of. Not run from the problem like The Best Home Furnishings Company is doing. Most successful companies want repeat customers. Shame on you!
Dave Nolander, Albert Lea MN

Comments (10)

freethinker99
11 years ago
Actually in the popular price range I think Palliser offers a pretty good selection and product.

The bulk of the product has a plywood frame and a no sag spring seat but the selection of styles is good, the tailoring is good and they have a wide selection of mostly protected and semi aniline dyed leathers with tight back cushions. They do offer a step up line with drop in coil units and loose back cushions and they may have a step up cushion on these as well. They also offer some full aniline dyed leathers.

The product is made in Mexico and Canada. One problem, it is very hard to get factory service as you can't really ship something back to Canada or Mexico so I would address this with your retailer.The manufacturer doesn't seem to have adequately addressed this issue.

You can buy a fairly nice leather sofa for $1000 to $1500 that should last an average amount of time for most sofas of 5-7 years and with care could last longer.

Best furniture started out making chairs and then moved to sofas. In the medium price range they used to be considered a very hot line. I haven't kept up with them lately. During the recession they kept a lot of stores in business and medium priced retailers loved them.
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HU-201342328
4 years ago
Thanks to all for the truth concerning ''WORST HOME FURNISHINGS" . With this many bad reviews , I would never buy from these jerks. My two new sofas and two recliners are now ordered from reputable real American Craftsman. Hopefully this pos company fails soon.
PRO
Lane Office
3 years ago
Disposable Furniture! I have been in the furniture business for 41 years. Granted, I've worked for High End manufacturers, but I'd been given the impression that Best Home Furnishings had a quality product. I purchased my 2 electric recliners in Sept/Oct. 2017 and because it has been in my barely used home since the pandemic, we were shocked to see the faux leather cracking and peeling away.

I called the manufacturer to find out whose material this was, but Pat said that they do not have that fabric anymore. It was discontinued in Dec. 2017. She still couldn't tell me the vendor for the faux leather, which was extremely upsetting because at the least, since our chairs were past the warranty, I'd go after the textile company that produced the faux leather.

I next went back to JC Penney, who we purchased the chairs from. Their response was that

we should have purchased the extended warranty for the chairs.

I plan on bombarding the internet wherever I can, to relay this message, to warn people of the horrific experience we've all had.

I realize, and I'm sorry that BHF doesn't realize that this is a textile issue, not a quality of their mechanics in their product. They should have gone after the textile company, as soon as they started receiving these complaints and sent us a recall notice- along with a gift certificate towards replacements.

That's the way, a truly service oriented Quality Company should have reacted!

Instead this leaves us all calling Best Home Furnishings a company that sells Disposable Furniture!
HU-237744658
3 years ago
Tried calling BHF when a spring fell from the power headrest. Cannot call BHF w/ warranty issue - all communications are by email. They confirmed chair is still under warranty but told us to report the issue to the seller. We notified the seller and gave him our local dealer #. Have not heard anything in over a week. Sent 2nd email to BHF to inquire about payment for repair - their response was that this was between us and the seller. One of the worse companies we've ever dealt with in terms of customer service!
Jennie G
2 years ago
Stay away!! Horrible product, nonexistent customer service.
Jennie G
2 years ago
This is what happened to our sofa after 5 years, with barely any use. It is peeling everywhere. I don’t care that it was beyond the one year warranty period. When you pay over $1000 for a reclining sofa, this should not happen. At the very least, customer service should care that this is what is happening to their product. I’ve had many people ask me what brand this is so that they can make sure to stay away from buying anything they produce.
Tom Austin
2 years ago
I bought a recliner electric broke in 8 months was told 6 to 8 weeks to get the part to fix do not recommend this product us can't find the co.pzny
ROBERT MOORE
2 years ago
I bought a best home Furnishings recliner 2 years ago and the mechanism broke. I way 150 lbs, I'm the only one that sits in it. They refused to honor the warranty because a tag was missing from underneath it. There was no evidence there had ever been a tag attached to it. Instead of honoring the lifetime warranty on the mech. They charged me $200 for a replacement I installed my self.
ralph treglia
last year
last modified: last year
My 129 lbs mother bought a granite colored Faux Leather electric recliner in 2015. The upper part of the headrest is peeling. I called and like I figured, the guarantee had expired in 2020. 5 years use by someone 1/2 the weight recommendation, and the colored "skin" layer is peeling off, $678 + $129 Guardsman Warranty. $807.99 and this piece of s%#t recliner is ready for the dump. STAY AWAY FROM BEST HOME FURNISHING PRODUCTS. GARBAGE. In previous reviews a Class Action Lawsuit was mentioned, PLEASE GET IN TOUCH WITH ME, I WANT IN ON THAT.

Opinion of company named Best Home Furnishings

Teresa Nolander

Comments (10)

freethinker99

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