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Are my expectations unreasonable?

Posted by BlackChamois (My Page) on
Sat, Sep 22, 12 at 13:57

I recently had an engineered maple floor put down in my condo. The wood is beautiful, but I am disappointed with the installation and don't know if I am being too picky.

Because I am in an upper unit, they glued down 1/4" cork, then glued the 1/2" floor on top of that. The floor is made by Mohawk, so I feel that it's a pretty decent quality product.

After day one of installation there were noticeable gaps between the ends of the boards to the point that I could stand a credit card up in the cracks. They also installed a few boards that were either chipped on the side and thus had a sharp edge, or cracked at the end.

I pointed these issues out when the came back on day 2 and they ended up pulling up everything they had put down in the hall, and chipped out the individual boards that had issues, and reinstalled the cork and the wood.

I asked them to make the joints tight, and to examine the boards for noticeable defects and pick another if necessary. (I thought this was standard practice for a professional floor installer.)

On day two there were a few more issues which resulted in them having to chip out another board or two in the middle of the floor and reinstall. Also. as they were about to install the transition molding I noticed that there was a 1-2" chip in it, which they tried to cover up with wood stain and hope I wouldn't notice. I asked for another piece which they did not have enough of on hand so would have to order more and come back later in the week.

I looked over everything, I thought, pretty closely and it all seemed to look good.

After they had gone I noticed that they got wood stain on the limestone hearth that I just had them install. Of course they just wiped it up and didn't tell me, again hoping I would not notice. I called the sales gal and she said they could get it out. When he came back I asked what he was going to use to get it out. He said he'd use the same thing that they used to clean the floors ... which was mineral spirits! I am no tile expert, but I am pretty certain mineral spirits will not lift a stain out of a porous surface!

So some other things I have noticed which I have concerns about.
� Where the floors meet the wall, there is a 1/2" gap in some places. I know that they can't butt it right up to the wall, but their cuts seem to be really sloppy. The baseboards will just barely cover.
� There are scratches here and there because I think they set there tools down without protecting the floors.
� The majority of the floor sounds good and solid, but there are several board that creek, and it seems to me that they shouldn't with glued down floors.
� Where they chipped out individual boards, will this cause and issue down the road? In order to fit the piece in, in most cases, they had to cut off the tongue in order to fit the board in.

Not sure if I am just too picky. Please tell me what is reasonable to expect and/or if I should have concerns. And what would you do? Thanks!

Follow-Up Postings:

RE: Are my expectations unreasonable?

The baseboards just barely cover is long as they cover. 1/2 inch is acceptable

Scratches? Shouldnt be any now. They will come soon enough when you use the floor.

The boards should not creek..not with a glued floor..if its on cement..if its on wood substrate..Is it your subfloor that is creeking? Very possible and in an upper unit, it very well may be your sub floor.

No tongue will not haunt you..that is normal procedure to repair a floor and is acceptable.

RE: Are my expectations unreasonable?

Floortech - Thanks so much! I really don't think it is my sub floor that is creaking. It's individual boards at either the side or end seems. There aren't THAT many so I guess I can live with it. The majority of the floor feel/sounds really solid.

Also good to know about the tongue. Someone on the remodel forum suggested that they should put a spline in the groove for support, but good to know that the lack of one should not come back to haunt me.

I appreciate you taking the time to reply!

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