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Anyone used Coretec?

Posted by joygreenwald (My Page) on
Wed, Jul 9, 14 at 22:52

I have searched and searched, but I haven't seen any threads talking about Coretec--tons of other LVP info but nothing about Coretec. We are looking for something interlocking in a blue/ gray plank. The aren't many, or almost any, other options. These look promising, but I'd love some real unbiased information. One of the only other options I can find its a Karndean plank, but it's glue down.

Anyone? Thanks!


Follow-Up Postings:

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RE: Anyone used Coretec?

I have looked a lot, too, and I have pretty well decided that Coretec is what I'm putting in. I'm in the process of picking which plank. There isn't anything like it on the market (and I've looked!). I've been to 3 different flooring stores which carry it, and they all have told me that it's flying off the shelves. One store owner told me yesterday that his installers love the product and it's very well made. I am having a terrible time finding samples--the factory samples are tiny, and the suppliers haven't given the stores in my area samples of the Coretec Plus XL (the 9" wide planks). So that's my problem. But I'm going to be patient because the cork layer makes it thicker and a bit softer than the Karndean would be. Perhaps we haven't read much about Coretec because people are pretty happy with it and aren't complaining (we can hope!). Anyone else have experience with it?


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RE: Anyone used Coretec?

I have a call in to find out who carries it near me. I have requested samples, but small samples won't be of much help. Hopefully someone near me has it. Where are you? I'm in Framingham, MA.


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RE: Anyone used Coretec?

I was able to see some really nice sized samples locally and bring them home. I was impressed. So I just took the plunge. It should arrive in a week or so, though it won't be going in for at least a month. I'll report back both short and longer term.


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RE: Anyone used Coretec?

Well, I located a non-flooring store that had Coretec installed. I was not happy to see that there are maybe a dozen gaps throughout the store (gaps on the short sides of the planks). Also, the planks are cupping in a large section of the store. That was highly disappointing to say the least. The store owner told me that the installers had been back to fix it, but that they need to come back again. I happen to know which store installed it, so I called them to ask for their response, and they said that it was their first Coretec install, and that the manufacturer rep and salespeople have oversold the product as not requiring expansion gaps for install. They now believe what they say they should have known in the first place, that expansion gaps are definitely required. Also, that they went out to fix the situation, and didn't know there were more problems but they certainly intend to address them. They believe that the cupping effect will dissipate over time, as the floor settles into the expansion gap. FYI, I am in San Diego area. We have a very mild climate. This leaves me wondering, a lot. Does anyone else want to comment? Please tell me this issue is related to installation and not the product!!


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RE: Anyone used Coretec?

We had 800 sq ft of Coretec installed in our kitchen, stairs and bonus room above the garage mid-June 2014. Within 3 weeks we started noticing issues with the seams (gaps) and a serious problem with some tiles where the vinyl layer was shrinking, exposing up to a 1/4 inch gap at seams. We contacted the retailer/installer who referred the issue to U.S. Floors (manufacturer). As of this date we have not been contacted by a U.S. Floors rep. I started researching the flooring to see if others had issues, and, like others, noticed that there is not much out there on Coretec. We kind of took a chance with this flooring and hope we don't regret this expensive decision. Hopefully U.S. Floors will offer a solution to correct the problems.


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RE: Anyone used Coretec?

Oy vey! It's too late now for us to change our minds. The order went in on Friday. We have LVPs from Limber Liquidators on our playroom floor (To me, they seen nicer than their standard ones; my local store had these particular planks in stock on clearance.) The floor has been perfect, even after two recent floods thanks to crazy weather in New England. It looks and feels great, and people think it's wood. I decided to go with the fancier, more expensive, product for my kitchen. Of course, part of that decision was based on color. (I could get very similar planks on a cherry color but not a blue/gray. Cherry would have been fine in there. But we prefered blue/gray.). But I couldn't find any experiences or any place that has Coretc actually installed. Now I'm scared. It's only 100 sq ft, but it's an important 100 sq ft.


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RE: Anyone used Coretec?

Thanks everyone for posting here. It's so hard to find reviews/experiences with this product.

kaseyray-Could you tell me the store where you saw it installed? We were about to order this product and are in the SD area as well. I saw some laid out at Coles, and it looked great. they really tried to sell their company installation though because then they could guarantee it. But I found a much less expensive option. Our flooring guy believes everything is at risk of expansion so he would let it acclimate and use expansion gaps. I'm so nervous about making a 1300 sq ft mistake.


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RE: Anyone used Coretec?

Tumbles,
Any answers yet on what caused your gap problem? Please post an update when you get details for us all.

kaseyray, I am a third person on this thread in San Diego area, also wondering about about the details on the non-flooring store install you saw that had the problem. IMO nothing beats seeing and walking in a room with product installed. But where is it???


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RE: Anyone used Coretec?

The U.S. Floors reps came and assessed (moisture readings and measurements) my floors on July 25. As of today we have not heard back from them. I'll update this post again, hopefully, with good news from U.S. Floors.

By the way, I am also from San Diego.


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RE: Anyone used Coretec?

Tumbles, any update? I was getting ready to place a Coretec order, but am worried about the shrinking vinyl that you mentioned. Thanks!


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RE: Anyone used Coretec?

U.S. Floors came back today and blamed the gaps on installation, stating our new second floor addition was not level? I'm not buying their findings. It's apparent that the vinyl layer shrunk. I suppose this is their way of getting out of replacing portions of the floor that failed. The retailer/installer stated they would replace the failed tiles at their cost. I don't see this flooring lasting more than a few years, particularly with gaps appearing three weeks after installation. I would not recommend this floor or any flooring by U.S. Floors.

This was their findings:

"The luxury vinyl flooring is experiencing issues with buckling and pieces not fully engaged on the end cuts to the doors and transition areas due to sub floors being out of level, installer not fitting in the end pieces properly for a proper fit, and direct sunlight on the luxury vinyl tile. At time of inspection, I found there to be no manufacture related issues, but to be locally caused issues."

This post was edited by Tumbles on Mon, Aug 25, 14 at 20:41


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RE: Anyone used Coretec?

Tumbles, thanks so much for sharing your update, though I am sorry you are having to deal with this. I am so glad your retailer is handing the replacement planks for you.

After having looked closely at the actual pic, I can see why you think the vinyl may have shrunk. The core itself is a light beige, and I can see from samples here at my home that the image layer sits on a dark base that is then attached to the beige core. How can they say that the planks aren't fully engaged if you can't even see any of the beige locking mechanism?

Ugh....I had just finalized my decision to order this floor, and it looks like I need to start over. :(


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RE: Anyone used Coretec?

To follow up Tumbles' post, I wanted to share a pic of a Coretec Plus sample....you can see the image layer, the darker layer (same as you see in Tumble's pic), the beige core layer, and the cork at the bottom.

If the boards were not engaged properly, why would you be seeing the dark layer and not the beige layer?


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RE: Anyone used Coretec?

While shopping for flooring, I saw Coretec Plus installed in an entire room (office) in the flooring store, Carpet Club, in Escondido, CA.
There were many gaps on the short ends of the planks. The salesman said the issue was not due to an installation or room problem. The salesman said US Floors had changed their manufacturing process, now at a different factory, and that corrected the product's problem. The installation was over a year old.
I wonder why US Floors did not replace the product the salesman described as defective so that customers would not get scared away. I suppose a possible answer is US Floors did not stand behind their product as in Tumble's situation.


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RE: Anyone used Coretec?

Alannn, thanks for that update. I may call US Floors and discuss it with them since I really do like the floor material.


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RE: Anyone used Coretec?

We've encountered delays with the kitchen. (Anyone here surprised?). So, I haven't even picked up our order yet. I will post once it's installed and post again to follow up.

As I said, I'd already ordered it before this thread took off. It's non refundable. So we'll just hope for the best.


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RE: Anyone used Coretec?

Dirty little secret - this homeowner was the victim of a bad install by their retailer. The Coretec Plus(or any locking vinyl) is easy to install wrong. Most locking vinyl plank/tile installations that I have seen fail are due to: 1) flatness of subfloor is neglected (3/16" in 10' minimum). If the floor is not within the minimum flatness requirement, it will disengage over time due to the stresses put on the locking system. 2) installer fails to engage the locking system properly. It can look like it's together, but unless it is struck at a roughly 45 degree angle with a rubber mallet on the end joints, it is near impossible to get it properly engaged (video on you tube - Coretec Plus original locking system). 3) "Overtapping" happens when there is too much force used to put a locking system together. This will give the planks a raised look on the end joints that is often confused with cupping. No matter what locking vinyl plank/tile flooring you choose - be sure to write only one check for the material and installation. You want the store to be responsible for everything. When you write two checks, you become responsible for everything and almost impossible to get your problem solved if you have a material problem or installation problem. Another tip - ask to have your floor inspected by a certified independent inspector. Many times the retailer or manufacturer will pay for this (about $400) and the inspector's job is to view the floor and determine the reason for the failure: manufacturing, installation, or environmental/maintenance related(consumer). If you disagree with the inspection report, your next option is to hire another independent inspector(make sure they have the proper credentials!) to perform an inspection. If the inspector you hire comes to a different conclusion, most manufacturers will reimburse you for the inspection fee and issue replacement of material and labor expenses(verify this first). After seeing the photos it was immediately clear to me that the manufacturer was off the hook and the retailer/installer was responsible for the poor installation. The retailer should not have even wasted the homeowner's time filing a claim with the manufacturer.


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RE: Anyone used Coretec?

mrobvious, I'm not sure the problems with our install are totally the fault of installer. I am having the damaged tiles replaced next week. I will take better photos of the tiles that I suspect are quality issues with U.S. Floors, including the vinyl layer deformation issues and the separation/peeling of the vinyl layer on a few tiles.


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RE: Anyone used Coretec?

I read your post again and the response from US Floors. It sounds like they hired an independent inspector to inspect the floor. Is that correct? Typically independent inspector's are thorough and pay attention to the facts of the installation and arrive at their conclusions based on the manufacturer's installation & maintenance requirements, industry standards, and their written warranties. I have been contacted many times by inspectors asking for copies of all of those documents and then they produce their reports. Sometimes it goes the consumer's way and most of the time their conclusions find that the installation, maintenance, or the conditions do not meet the manufacturer's requirements(which can be obscure and numerous). If you feel strongly that the manufacturer is at fault, ask the retailer for a second inspection from a different certified inspector and see if they come to a different conclusion. It is relatively easy to prove if a locking system is defective, floor is not flat, delamination, or faulty installation. One final note - if a repair is performed without getting the floor to the proper flatness, it will fail again. The separation and peeling could be from the separation and uneven sub floor leaving high edges in traffic areas that are getting hit with foot traffic (seen this happen before). I am suspicious about a plank replacement type of repair, because the floor looks terribly out of rack and I envision difficulties if that is attempted. You are in a strong position, because at least now you have an inspection indicating the deficiencies in the installation and someone owes you a new floor - hopefully the retailer (if you wrote one check for everything) or the installer (if you wrote two checks for everything) will see it that way too. I hope you get taken care of and get your floor looking good.


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RE: Anyone used Coretec?

Tumbles, just checking in to see how the installation of your replacement tiles went, and if you have any additional pics. I am on the verge of ordering 700 sqft of the Cortec Plus XL, but just haven't felt comfortable enough to place the order yet. :(


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