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Smartstrand carpet dilema
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Posted by sharon_va (My Page) on Thu, Mar 5, 09 at 13:59
I am replacing the carpet in my family room and after reading all the good reviews here I am leaning toward the Mohawk Smartstrand product. The two designs that I am particularly interested in are the Clifton Hills and the Stately Manor lines. Anyone have any good or bad feedback on these products? I have been a little nervous about committing as I saw a discussion on a flooring pro website where they were saying that the Smartstrand product is a good cheap alternative to a good Stainmaster carpet.
Thanks for your feedback.
Sharon |
Follow-Up Postings:
RE: Smartstrand carpet dilema
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| did you read the pet proof posting below? There are many posts on here favorable to Smartstrand. Do a search and it will bring them up. Smartstrand is a different fiber and the way it takes up dye makes it more impervious to stains that stainmaster nylons. |
RE: Smartstrand carpet dilema
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| I work for Mohawk and Smartstrand as a fiber is pretty much the state of the art right now. Stainmaster is a good fiber, but Smartstrand certainly is not a cheap alternative to Stainmaster. There are plenty of nice fashion oriented Smartstrand products available of which Clifton Hills is one of. I am not familiar with Stately Manor. |
RE: Smartstrand carpet dilema
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| I just came home yesterday with Smartstrand samples. One Karastan and one Mohawk. Looks and feels very nice and salesmen at both stores are touting its benefits over nylon and past materials. They said its not Polyester but a whole different better concoction. But reading through the Karastan pamphlet, under Limited Soil Resistance Warranty it states: "Due to the nature of heavily concentrated traffic on stairs, this warranty specifically excludes stairs." What?!! I've never seen anything like that covering a whole product line before. No way I'm still even considering it. I'm sure when I bring the samples back and tell them why I won't even consider it, they'll have some marketing type reasoning, but I'm not buying. |
RE: Smartstrand carpet dilema
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Breenthumb!!
Please don't take offense at the lack of carpet warranty for stair applications. **Nobody** warranties carpet on stairs. Nobody. **Nobody**. Not Shaw, not Royalty, not (fill-in-the-blank). Nobody.
Go ahead and consider smartstrand!
(BTW, I am having my stairs carpeted on April 29th, and yes, there is NO WARRANTY for that carpet.) |
RE: Smartstrand carpet dilema
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| enmarrie is correct. No carpet manufacturer warrants carpets on stairs. Stair traffic is different than normal household traffic. You are applying all of your body weight to only a small area of you foot. Very abusive to the carpet. Your stairs will need replacing a lot sooner than the rest of your house. Buy a little extra and save your scraps to replace the stairs at some point in time instead of replacing your entire house. |
Here is a link that might be useful: American Carpet Wholesalers
RE: Smartstrand carpet dilema
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| Let me get this straight, they will tout the carpet durability as being able to live under a rhino for 2 weeks and have a herd of elephants stampede across it as the reason that I should buy it. But, they will not warranty stairs for a couple of kids running and and down for 2 years? Even if nobody else warranties stairs maybe they should put their money where they mouth/hype is. |
Wasted money on SMARTSTRAND carpet
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| Replaced home carpet after 15 years only because it was out-dated. I was suckered into Mohawk�s smartstrand 2 years ago. Carpet is in high traffic areas, LR, BR, stairs, hallway. We have no children, no pet and always take off shoes. Within 9 months, smartstrand was looking soiled. Salesman offered cleaning after a year. They ran steamer over areas several times and blamed it on a shadow. I complained and they said wait and see. Has now been tried 3 times with NO results. Carpet looks soiled and awful. Made claim with Mohawk. They sent inspector who agreed it was soiled. He took a white rag and repeatedly rubbed areas until the rag looked dirty, although the carpet appearance never changed. Mohawk has denied my claim because dirt was transferred to the rag, so it must not be the carpet. What a joke and insult. SMARTSTRAND CARPET IT JUNK. Mohawk DOES NOT honor their warranty. |
Rebuttal to wasted money on smartstrand
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| I would like to change my opinion of Mohawk. I think my original claim was misunderstood by Mohawk and I am now very satisfied with their response and attention to customer satisfaction. They were very helpful and easy to work with once we got passed the initial correspondence. It is my understanding now that the smartstrand carpet will clean up great with a little different attention to the cleaning process. As with any newer product, the carpet professionals need to be trained as well in the proper cleaning methods. I have Mohawk carpet in my basement, and it has performed beautifully. I apologize for my original rant; I was just afraid I had thrown away a lot of money. |
RE: Smartstrand carpet dilema
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| Less than a year ago, I had installed SmartStrand carpet in 2 bedrooms, an upstairs hallway, one full flight of stairs and stair at the entrance to my home (The carpet installation company said it would be good in all areas). While stains are easily to clean up, the carpet has not held up in high-traffic areas (the "strands" are now "fuzzy"). I might expect this appearance after having the carpet for 10 years, but I thought it would have held up for longer than a year, especially after the recommendation. Mohawk will do nothing about it. |
RE: Smartstrand carpet dilema
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| I purchased smartstrand at Homedepot and about 2 years later noticed it was shedding. An inspector came out and looked at it and it was detirmened to be defective. Homedepot told me Mohawk said they would repace it but I had to pick out a cheaper carpet because the price went up on this one in the last 2 years. WHAT? REALLY? Your carpet is defctive and now I have to pick out cheaper carpet? So I get the phone number from Homedepot to call Mohawk and they say they can't help me because I'm the customer, the store has to call! This is not a joke but it should be! |
RE: Smartstrand carpet dilema
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| For a house with pet accidents- is a felt padding OK or do I need the rubber padding Mohawk is pushing? |
RE: Smartstrand carpet dilema
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| @er Get the best padding they offer. Its worth it especially for pet accidents. |
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