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Fastfloors--are the reviews real?

krabbypatty
17 years ago

I was all set to order Wicanders cork flooring from fastfloors.com--the savings versus my local showroom was too substantial to pass up. I decided to investigate first. I did a search here and saw mixed reviews, but it seemed the most negative posts were about broken tiles from shipping, which shouldn't be much of an issue with the cork.

So I did a web search and found some disturbing and contradictary reviews (see link below--similar reviews were on epinions.com, etc.). The company is claiming the reviewers are fake (competitors looking to discredit), and another reviewer claims the positive reviews are faked (from the company).

I don't know what to believe now. Can anyone tell me about their Fastfloors experience? Or do you have any opinions about these online reviews?

I'm about ready to spend the extra $350 to buy elsewhere...

Here is a link that might be useful: Nextag reviews of fastfloors

Comments (44)

  • nrabate
    17 years ago

    I had a very unpleasant experience with Fastfloors just recently when shopping for over $4000 in engineered wood flooring. They claimed that they would match the price from their competitor (ifloor.com/diyflooring.com) but when I submitted the order, they charged me much more than what they originally quoted. I ended up cancelling the order with them. Stay away from them. I would recommend ifloor.com or their affiliate diyflooring.

  • krabbypatty
    Original Author
    17 years ago

    Thank you. This jives with some of what I was reading today. I was already happy with the price (it was unbelievable really) so I would not be asking for a match. Nonetheless, bad service is bad service so I appreciate the warning.

  • floorguy
    17 years ago

    I recommend iFloor and Fastfloors, both have come a long way in 6-7 years.

    The thing is, if your wanting to price match, call and place your order. No confusion, and the payment is verified at time of sale.

    These places want your business, and they surely don't want bad mouthing over the internet, since consumers are riding the internet, when they find them.

    Most bad mouthing post are Brick & Mortar stores. The internet has shut many retail dealers doors, as they can't match the price and stay in business, unless they have a good reputation, for an installed product, or they are doing low profit but volume, builder accounts. They are bitter.

    The scenerio above, where they were going to charge more then agreed, happens at the local Brick & Mortar retailers all the time, too. We are only human, and communication is the key.

  • boxersandkoi
    17 years ago

    I just went through the same thought process, wondering about internet sales. I did a lot of reading on the net about iFloors and FastFloors and felt a little concerned, just because it feels more vulnerable. Do decide before you buy from the internet, exactly what you want. One thing that bothered me a little bit was that salesmen there tried to steer me into different flooring directions (like to buy engineered wood instead of laminate, etc.).

    After deciding specifically on which product I wanted to buy, I actually called the manufacturer. I asked specific installation questions, so was refered to a specialist. My last question to him was, what was his opinion of buying from internet stores, mentioning both iFloors and FastFloors. His only concern centered around potential problems with damage during shipping. In my case, I had a iFloors showroom in my area, and arranged a pickup. When we arrived to pick up our order, the boxes were in pristine condition, just as the manufacturer instructed me to insist on. The service was just fine, and the price was great.

    So, be somewhat concerned with the shipping. I suggest having a very good idea how you want to handle any problems, and what your options are BEFORE anything goes wrong. Is the carrier responsible? If so should you refuse the item, or get paperwork on the spot, or exactly what? Figure all this out in advance so you know just what to do if the carrier shows up with boxes of product that don't look so hot and is in a big hurry to continue on his delivery route. Talk to the manufacturer, the internet company, and whoever is shipping to get all the facts in advance, before you buy and pay for anything. Get the policies in writing. Then, there will be no surprises and you'll know specifically what to do if something doesn't go exactly right.

    Also, keep in mind that the shipping carrier will have likely kept the product in plently of cold warehouses on the way to you. Whatever flooring you decide on, allow plenty of acclimation time in the room you are installing it into. Check with the manufacturer of your product to determine exactly how they want theirs handled.

    We bought from iFloors, and got the product for $1.50 LESS per Sq Ft. than it would have cost at local flooring stores. In the end, for me, it was a good deal and no problems. I would definitely buy from them again, after I decided on exactly what product I wanted.

  • boxers
    17 years ago

    In I floors case I know the owners when they started. Most of those guys owned retail stores, and the other biggies in the company were all former factory reps for most of the big flooring mfctrs. That can't be said of some people. I like to remind people of the wallpaper 800# guys that also sold blinds and contact lenses. Quite an interesting product mix. My only experience with Fastfloors was when they wanted my distributor who did not sell the product to inspect an consumer complaint. The product was sold from Florida and Fastfloors refused to pay an inspection fee and my distributor (whos salesman are paid on commission only) refused to do it for free. That is a situation that is not uncommon. Most mfctrs will want the SELLING dealer to personally inspect the product along with the distributor or factory rep.

  • floorguy
    17 years ago

    Boxer, that is not how inspections work.

    Fastfloors calls the manufacturer and files a claim. The manufacturer is the one hiring an independent inspector, like me.(unbiased, doesn't work for or care about the manufacturer or the customer) Distributor reps, are not inspectors!!!!!!!!!!!!! Far from it!!!! They have a bias as to who their bread is buttered on. The manufacturer wants facts about the claim.

    It is the manufacturer, that was trying to get there rep to go look at it at less cost, then if they were to hire me. It was not FastFloors, it was the manufacturer.

  • gterrone
    12 years ago

    HORRIBLE!

    After almost two months of waiting - and being promised that my tile order was "on the way" - I have been informed that the my tiles cannot be located - and my order was summarily cancelled. Bear in mind that my credit card was charged at the time of order - and that I was told last week that my order was actually on the loading dock - an obvious lie.

    UNBELIEVABLE. STAY AWAY

  • scollin
    10 years ago

    My wife and I shopped three local flooring companies and also spoke with two other online sites that sell floors and tiles. We had a very complicated situation. The only people we spoke to that understood what we needed were the people at fastfloors.com. We read a couple of these older negative posts and we questioned the people at fastfloors about it. The told us that they don't go and ask customers to post ratings for them and the few dissatisfied customers were the only ones that posted ratings. Since they were such a huge help to us, I felt it was only right to take the time to list a positive post for them. We are happy to say we spent nearly $30,000. with fastfloors.com and we are perfectly happy. We have referred them and we would continue to do so. Their help and expertise so far has been unmatched.

  • attofarad
    10 years ago

    Um, thank you for registering just to pull up this ancient thread and praise fastfloors.

  • jfcwood
    10 years ago

    Sorry floorguy but my experience does not agree with your claim. Generally the first person to see a claim is the distributor's representative. I've had distributor's reps write up a claim and submit it.
    Of course in cases where the responsibility is in question, an independent inspector would be hired, but not until after the sales rep. had seen it and reported.
    Boxers account agrees with what I've seen happen in the past. Since the distributors are paying their reps, they're not enthusiastic about inspecting claims for which they had no involvement.

  • allexons
    10 years ago

    No they are NOT!!!
    They are the worst I've ever dealt with! There's absolutely no communications whatsoever from customer service after they charged my card. Waiting time on the phone for a rep ranges from 5 minutes to 47 minutes. I ordered in stock molding on Friday 10/11 and paid for 2-day shipping Via FedEx. On Tuesday 10/15, they still have not shipped my order. I talked to Kevin & paid $65 more to have my order ship next day air. On Wednesday, the same Kevin told me that it did not ship and all orders take 72 hours to be processed!!!!
    After a long argument, I was then told my order will be shipped and should arrive to me by Thursday & a tracking number will be available on Thursday morning! He even joked that I will get my order before I get the tracking number for it!
    On Thursday, I called 3 times @ 9.30am, 10.30am & 11.20am asking for a tracking number & every time they say itâÂÂs not available yet! I also emailed them for an update and never received a response.
    When I finally got the tracking, it showed the order was initiated with FedEx but not shipped and instead of delivery on Thursday that I paid for, it stated delivery on Friday. When I asked, I was told that FedEx did not have a truck available! I called FedEx and they just laughed at that statement!
    On Friday, the tracking showed still not shipped. Ken told me there was a new tracking number but again, he didnâÂÂt have it.
    At 12pm, after waiting for half an hour on hold, Kevin said it was not shipped. I asked for my money back and he simply hung up on me.
    Simply put, all they did is lie and lie and then lie some more.
    I just requested a refund to my money and I honestly do not know when they will process that. So I will simply call my bank and file a chargeback.
    My order # is 188290 & FedEx tracking is 796928031804 (just in case).

    This was the worst experience I ever had with a company of any kind.

  • FastFloors.com
    10 years ago

    We have advised the customer the order can be picked up and a full refund issued if he would like and we apologized for the delay. The order was drop shipped and unfortunately the manufacturer delayed the shipping by two days and the order did arrive two days late. As a note, there should not be a long hold time ever. The reps always leave their direct number so you can avoid going through the main system. Additionally when orders are drop shipped in some cases you could receive the order before the tracking information since the manufacturer ships it out, then sends the tracking information to us. This sometimes creates a lag since we have to rely on the manufacturer to be timely.

  • beth572
    9 years ago

    My experience with Fastfloors: had the flooring product I wanted at a very good price, even before the "rebate" they give for paying cash via wire transfer and with the shipping cost direct from manufacturer. They made numerous phone calls and emails to me to get me to buy and to make sure my wire transfer came through. My floor arrived within a few days of promised time. After my wire transfer went through, no further contact or follow-up from FastFloors. The "rebate" form was difficult to find on their website. When I located it, the rebate amount shown on the pre-filled form was wrong (not the promised amount). No response to my several emails to contact them about the error. I finally mailed in my rebate with the corrected rebate amount and an explanation. Now Ii am just hoping that I do get the promised amount. I Will update this post.

  • LTTN
    9 years ago

    I had a very good experience with Fast Floors 2 years ago when I ordered tile for my bathroom, Provenza. They even sent extra in the event of breakage, though there was no breakage. I would use them again.

  • beth572
    9 years ago

    It's mid October and I still don't have my rebate from FastFloors from my order in early June. I contacted them via email and did not even receive a reply. I'm extremely disappointed with FastFloors and would not use them again.

  • pprioroh
    9 years ago

    great feedback everyone. Thanks so much for those with personal experience taking the time to post, it's what makes these forums so useful.

  • Jackie Geiger
    7 years ago

    I was very interested in CORETec Plus flooring. I researched the product and felt it would be great for our lake cabin. The pricing at my local flooring stores was anywhere from $4.29-$4.99 a square foot for the the 9 in. I was interested in. I decided to check online. I contacted several and got the best pricing from FASTFLOORS. The salesperson I worked with is JASON. They gave me the best quote because of a rebate they were offering. With the rebate it would bring the pricing down to $3.59. JASON was very pleasant to work with. We placed the order and received the flooring. Absolutely love the flooring. Not as happy with FASTFLOORS however. They never sent me the link for the rebate until I pestered them. Then when I got it, IT WAS EXPIRED!! I lost over $700.00. Jason wouldn't help. He said it wasn't his department. The general manager never returned my emails. I WOULD NOT recommend FASTFLOORS to anyone. But the good news is I do love the flooring. I have the Atlas Oak which is 9inch. Looks just like real barnwood.

  • PRO
    Inspired Interiors
    7 years ago

    DO NOT ORDER FROM THIS SCAM COMPANY. I recently ordered some wall tile from them. Seemed like a good deal, but the first red flag was that they increased the price on me AFTER I had already paid the original quoted price. I almost cancelled the order, because bait and switch is very bad business. Nonetheless, it was still more affordable than other places I'd looked, so I decided I'd just order from them anyhow, against my better judgment. I should have listened to myself because it took twice as long to deliver the order as what they told me. Finally, many months later, my still very expensive tile arrived. An entire box was shattered on arrival and they DENIED my claim when I called them about it on the spot. Meaning, not only am I out over $25 per broken tile, but I have to find another company to order them from because I sure never ordering from fastfloors again. They were very unprofessional from the get-go; not returning my phone calls, broken promises, and finally not standing by their own packing or their delivery company. I made one promise to them after they denied to refund or replace the broken tile: that I would make sure to post about my experience to warn others from doing business with them. THIS COMPANY WON'T THINK TWICE ABOUT RIPPING YOU OFF. IT MAY SEEM LIKE A GOOD DEAL, BUT DON'T DO IT.

  • nitenurs94
    7 years ago

    Thank you everyone for keeping up with this thread. Reading reviews from 5 years ago may not have convinced me. Much appreciated!

  • dfluegge
    7 years ago

    Short answer, no, not at all. Long answer, below.

    So I did a lot of research, a lot of it (and I'll skip by how they try to confuse you by talking price per foot, shipping, rebate,etc). I talked with the sales people at FastFloors.com and expressed my concern about this rebate situation. The sales person (Jason) got his floor supervisor on the phone, they both assured me that they have been in business for a long time and that they obviously are not the type of company that would try to screw us or they wouldn't be in business. To get the best price, he said that he would discount the shipping but charge a little more on the floor to compensate. He said that he had to have something on the shipping or the marketing team would not like that, but that we are fine. I said to both Jason and his supervisor that I just wanted the end price with the rebate, they can move it around however they need to. They said “Yes, you will absolutely get your rebate.”


    I finally ordered my high-end Kahrs flooring after multiple assurances that everything was in order and that we would receive our rebate ($1,000) if we ordered through them. This put them a little bit lower on price than the competition if the rebate came through. I also ordered a bunch of transition strips, but was told that the rebate would not work. There were issues with shipping being delayed a few weeks (had installers on stand-by). It finally came and was not complete, I got ahold of them again and they shipped out some new parts.


    As soon as I got my shipping information I called the sales person to make sure I was filling everything out correctly and sending it in correctly. He assured me, and I sent it via certified mail so I knew it was received. I also took pictures of everything along the way so it was documented. This was all done with lots of time to spare, so we should have been all good. We waited and waited, then heard from the rebate people that our rebate was denied. No explanation, nothing. We wrote them back that this was a mistake and resent everything. We called Jason, he said to write them back and also write the CEO because he always answers. No response from the CEO, the rebate center said no rebate. We wanted to call and talk to them, that’s not possible. We wanted to talk to the CEO, not possible either. They said “email him, he responds to 100% of emails”…no he doesn’t. Never responded. I called Jason and asked what was going on, that he assured me we would get a rebate. His response….”You still got a nice floor for a decent price” Are you serious?!!! I informed him that this was much higher than the local competitor, he just kept repeating that and saying I should be happy.


    I called later and talked to a different salesman, explained to him what went on and he looked into it and said “I see no reason you should not get your rebate, everything is in order and qualifies. Unless he changed the shipping amount.” I said “He discounted it $50 because he said he could offset the price”. The salesman said “He should have told you that this would ruin the rebate.” So here is what happened, the Jason, the original salesman and his supervisor knowingly changed that by $50 so they could screw us on the rebate. Unreal, and when called out on it his response was that we still have a nice floor?! I am beyond appalled, I have tried and very nicely written the CEO to no avail, the salesperson Jason acknowledged that he screwed us over, but said it was still a nice floor for a decent price (though higher than the competition). I had high hopes, but I cannot believe that the CEO nor the rebate center will talk with us or even respond. This is beyond wrong.


    I will also add that I sent the rebate team the emails from their salesperson that outlined the pricing he setup, said exactly what the rebate was, and said that I qualified for it. It was all in writing from their rep and they still denied it. I also wrote and sent the same information to the CEO, and no response. I really wanted to love this company and continue to buy flooring for other remodels. It was said to see such a blatant scam being done. And for reference, it's approach a year since I ordered my floors, they keep denying the rebate even though I have supplied all information and proved it was all done on time and in accordance with their rules.

  • PRO
    FastFloors
    6 years ago

    Hello and sorry for the late response here it seems this site was acquired by Houzz and we had some issues logging in. Regarding the post by dfluegge I personally handled that issue for this customer so allow me to elaborate. 1) the customer received a $657.43 discount when he purchased which voided his rebate. 2) as a courtesy he was also sent a $500. refund. The rebate, if applicable, would have been $936.12. Instead the customer received $1,157.43 from us which is more than the rebate would have been. I'm not sure why he proceeded to post negative reviews but unfortunately we cannot please everyone. If there is still a remaining issue by all means please contact me.

  • PRO
    FastFloors
    6 years ago
    last modified: 6 years ago

    Okay so now to respond to the post by thebuilderdepot. Let's first make sure we understand what a broker is. This is usually someone that is selling products but not authorized to. Let's review your statements so I can comment on each.

    1. Broker vs. Authorized Dealer- We are "authorized dealers" for
      everything we sell and have been for 36 years. Additionally we offer well over
      200,000 different products all by only major, well regarded manufacturers with a track record of quality. In
      contrast I didn't see any name brand products on your website, only whatever
      you bring in from wherever you're buying it from.
    2. BBB- As listed on our profile, started online in 1994 (retail since 1981) and joined the BBB in 2000, 17 years ago. In contrast your company signed up 2 years ago.
    3. Customer Service- As long as the customer notes any damage on the delivery receipt, we will provide a 100% replacement of that damaged material at no cost to the customer. In contrast you will only replace damaged material providing the damage exceeds a certain percentage or more. Furthermore you state on your website that "it's acceptable that some of the material can be damaged, chipped, broken or scratched". That's ridiculous and unacceptable. There's no damage that should be "acceptable".

    I'd suggest you look at your own business practices prior to commenting on others.

  • PRO
    FastFloors
    6 years ago

    When looking at online reviews it's really important to get an idea as to what your looking at. The FastFloors.com website has worked with nearly 500,000 registered customers in the last 23 years online. Out of those, you can scan the Internet and find a handful of complaints. While we try really hard, no company can make everyone happy but we try our best. If you work with us and experience any issue it's best to call in and speak with a manager on staff or as for the General Manager and I will do the best I can to make it right for you. In the past our reputation management was handled by a third party but we are now handling this in-house to insure the fastest response.

  • PRO
    thebuilderdepot
    6 years ago
    last modified: 6 years ago

    We seem to have upset FastFloors. We apologize. All company policies are going to be slightly different Fastfloors has a 10-30% restocking fee. We have absolutely no restocking fees ever.

    You do not accept returns on Ceramics. Companies can go back and forth.

    But I understand these are not your rules. These are the rules set by the factories. That supply your customers.

    Yes I agree in an ideal world absolutely no chips on a tile would be perfect. We can offer that option but we have discussed this with our customers and they would prefer to keep the low prices and use pieces that have a small chip as a cut end piece.

    Or a chip on a mosaic is removed and replaced by another piece as pieces on a mosaic can be removed from the sheet and replaced, which again also have to be cut at some stage. Customers should always plan on ordering 10% over for cuts and waste. This waste can then be taken from one sheet of mosaic and put onto another creating a complete sheet.

    If damage exceeds 5% then it is highly noticeable we only use UPS Freight to ship with as we want to stick with one reputable company to make deliveries. If they have damaged more than 5% it would be easy to see with torn boxes, we would ship out replacements right away at our cost.

    If a customer does not like the 5% policy then we will always work with them, for us the 5% is a guide of what is reasonable not set in stone. We can work around it or remove it. It's purpose is to keep prices low for everyone. No businesses is designed to make life difficult for the customer but to find a more efficient way to operate. That is the idea anyway.

    Utilizing a very few chipped tiles as end pieces keeps the cost lower for all of our customers.

    As for your BBB we have no comment on your BBB. Yours looks good as a percentage of the number of customers you are managing that is excellent.

    This forum offers great dialogue on best practices which I am sure will evolve over time. We are simply advising that customers do their due diligence. There are a handful of very simple ways today with so much social media to do so. Many at the palm of their hands.

    Congratulations on taking your reputation management in house. Some customers do leap onto social media without warning some without even contacting you about an issue in the first place - which you would have been more than happy to resolve.

    Anyone who sells online long enough has faced this. After you have been in business for a long time it is going to happen. It is just statistically going to happen. Out of the blue you get an online negative review from a customer who never contacted you in the first place about the issue. Congratulations for 23 years of business and best of luck for the rest of 2017 and 2018.

  • Ryan O'Rourke
    6 years ago

    Is fastfloors.com not the same company as floorbros.com? And are they not affiliated with Catalfamo Gallery? I am considering trying them out as the prices are a bit cheaper than elsewhere, but why be shady and have multiple websites and company names? It lends credence to what builder depot said about starting a new name after one starts to get some bad press.

    The websites are obviously built around the same engine, pricing is exactly the same, discounts expire on the same date. But why emphasize roots going back to the 70's on the one site vs starting online in 1994 on the other? There's enough differences in the descriptions to show that they are intentionally being made to seem different, when really they are the same. This is very shady.

    Also if builderdepot is claiming that you are a broker with no warehouse, why not mention the connection to Catalfamo Gallery? Though, to be fair, the pic on the website does reflect a very small storefront. And the selection you offer is incredibly massive, so it's obvious that you are not storing any of this tile in a warehouse.

  • dfluegge
    6 years ago

    Ryan 0 - If you want to go through that, by all means jump on board. They have atleast three companies they do business under. And if they promise you a rebate, ask them for a quote prior to sending them money, they will refuse and make some bs excuse (they do wire transfer so you cannot fight them on it).

  • dfluegge
    6 years ago

    And another one, want to talk to the rebate people? Tough, they don't have a number. Want to talk to a general manager? Email there too, no talking for him, and no he doesn't always reply. It took multiples over the course of a month before he replied and he admitted they were wrong but refused to fix it. And as mentioned above, check out the BBB page if you want to see for yourself.


  • colleen
    6 years ago

    I am also having trouble with the rebate. I was very happy with the flooring, customer service and delivery time but if the rebate is not honored I cannot recommend them. The rebate form says to wait 8 to 10 weeks after it expires to expect your rebate. Then after 2 months when you try to figure out where it is by entering your order number it says that rebate is expired. Well, yes, of course it has. Because you said to wait until it expires. I filled out the form for contact (there is no phone number) and will update this review if I receive a positive response.

  • Persi Mon
    6 years ago
    I am thinking of ordering my new flooring online. I called Fastfloors late in the evening and left a message.
    They returned my call the day after, which was nice of them. Surprisingly, the sales rep. did not want to answer any of my questions. He stated “we don’t answer questions. Our stock changes rapidly. Call whenever you are ready to order” and hang up the phone!

    Interestingly enough, I tested him by talking about the Florida pedestrian bridge collapse, and he was okay to talk about that!
  • indigoheaven
    5 years ago
    I had been considering purchasing tiles on Fast Floors, then I discovered yesterday that their website is done. A quick Google search quickly led me to realize that I had dodged a bullet. When it comes time to purchase my tiles, I will happily support a well-established brick-and-mortar tile store in my community.
  • indigoheaven
    5 years ago
    Meant to say that their website is "down." Perhaps they are out of business?
  • millworkman
    5 years ago

    This link seemed to work fine, not that I am endorsing the company.

  • indigoheaven
    5 years ago

    Millworkman - Yes, you're right. The website is up and running. I must have mistyped. At least my error got me doing some research about online tile brokers.

    My overall conclusion is that nothing compares to the opportunity to see tiles firsthand and bring home samples. We need to support our local brick-and-morter tile stores.


  • HU-265655
    5 years ago
    last modified: 5 years ago

    Please read before purchasing from FastFloors. Back in January we decided to remodel our master bath. Upon a search of the internet, we found FastFloors to have the lowest price on our tile of choice but also found many poor reviews. Still the price was considerably lower, so I gave them a call. One of the first things I brought up was the poor reviews. I was assured by a very nice man named Ken, that most were due to customer misunderstandings about rebates. I told him I didn't want a rebate, just the best price up front. The next item I brought up was time of delivery as we didn't want to lose the use of our bathroom for an extended period. He said that our particular tile would take 2 weeks to round up from 2 locations in Florida and one in California, and another week to palletize and ship it all together to our location. I ordered our tile on March 28 and began demo work on our bathroom a few days later. I tentatively scheduled our tile setter for 3 weeks out . As a retired builder of upscale homes, I had always expected and depended on suppliers to deliver product when promissed. Scheduling was critical as the materials needed to be on site when the sub contractors arrived. On April 11, one week out from the scheduled delivery, I gave FastFloors a call to check on our tile status. Ken said he would have Amy, the shipping agent, give me a call to fill me in. The next day I got a call from her "CONFIRMING" that the tile was at the warehouse and I should receive it within a week. I then notified our tile setter and scheduled him to begin his pre-tile rough-in on April 16. The next morning, as the tile setters are arriving, I get a call from Amy, telling me that she is sorry but our tile has yet to arrive in California and that it would be May 5th before it would arrive "in port". What??? Nobody said anything about shipping by water! After the initial shock, I went into a very profane rant with her. I then had to send the tile setters home and break it to my wife that we would be without our bathroom for an additional month or more. Disgusted and wanting to speak to the person at the highest level, I searched and found a statement on the FastFloor website from a Mr. Cuozzo saying that if a customer encountered any issue, he could be contacted directly by email. On April 19, I sent him an email regarding my complaint. I NEVER RECEIVED A REPLY!!! On May 9th, Amy calls to inform me that our tile will leave the warehouse on the 11th and arrive on the following Monday or Tuesday. I then rescheduled the tile setter for that Wednesday. IT NEVER SHOWED UP! When I called to ask where the tile was, she said that she had no way to confirm if it had left or was still in the warehouse. I went on an even more extreme profane rant as I had to cancel the tile setter again. On May 17, I finally received "positive" confirmation from a trucking company that our tile would be delivered on May 22. It showed up late that afternoon. Due to FastFloors false promises, we have had no use of our bathroom for an extra 5 weeks. If you don't mind the poorest service ever but want the best price available, I highly recommend "SlowFloors". On a good note, Amy always kept up a professional front during my rants and the tile setter has finally started laying our tile. It is gorgeous!

  • PRO
    Mosier Luxury Homes
    4 years ago

    Fast Floors policy is to pay in advance. AFTER paying and the shipment is on the way, they alert you that you have 15 minutes to inspect the shipment for damage.

    Well, the shipment arrived and we met the shipper at our dock. We requested the shipper wait while we inspected the pallet and he refused. We noted it on the bill of lading. Within 15 minutes we uploaded video and pictures to Fast Floors of the damage AS WE WERE UNPACKING THE PRODUCT.

    Almost every piece was broken, all in the same location and it was poorly packed for being shipped halfway across the country. Even after calling and emailing several people at Fast Floors, we did not receive a response for more than one week, only to hear they were denying our claim because the damage was not noted on the bill of lading.

    Who does business this way, always blaming others for their mistakes (poor packaging, poor customer service)? Answer: Fast Floors.

    Bad customer service always loses - Stay away!



  • D J
    3 years ago

    Stay away. I don't know when you posted this. I recently purchased a $!.00 sample tile. The tile price is 11.99. Of course after the S&H and taxes my prices came to 11.99. I never received it the product. All I received was and email thanking me for reaching out to them for their business and being added to their email listing. I responded saying I never applied to be put on their listing. Long story short. Never received this product nor a response after a few attempts via email.

  • familylife
    3 years ago

    I have never been treated so badly. I called to get a price on a specific tile. Things seemed to be okay until he requested my email address. My response to him was simply that he could call me back with the price. (I am reticent to give out my email address to an online vendors I have never done business with before as I get enough junk email as it is.) His very blunt / rude response was that if I didn't give him my email address, they would not due business with me. (So wish I could better communicate his delivery.) WOW!! Yes, I did followup with a curse word while trying to explain why I don't like giving out my email address as in the past, I get bombarded with emails. He could have simply called me back with a price. Instead he follows up by saying I will do business their way or not at all. I know I shouldn't have used profanity, but the coarseness of his response just astonished me. Run from this vendor. There are so many more companies that value customers. This one doesn't.

  • PRO
    Baja landscape Design & Construction
    2 years ago

    Should have read the reviews first and I would have never wasted any time dealing with this company. Unprofessional in every way!

  • Erica Schwartz
    last year

    The sales rep canceled my online order and then hung up on me when i called as he suggested.

  • Erica Schwartz
    last year

    Despite claims right here on this thread, they ARE NOT BBB registered. I literally just left a review on the BBB site. Fastfloors are not only con artists, they lie to your face.

  • Jeanette Gerring
    last year

    Con artist, frauds, horrible company. there is nothing fast about this company. they rush to get your business and give you this outstanding service. once your account is debitted forget about it. we placed and $8000 order in November and are still waiting on our flooring. they have changed the shipment arrival dates three times. most recent is end of March. how is that feasible? I am positive one of their competitors would’ve delivered our flooring by now. our entire renovation has been delayed by months. we are losing thousands of dollars every month just because of this useless company. Without flooring in an entire house what can you actual do? everything is at a STOP. We want our refund ASAP. We’ve wasted enough money and time on this stupid company.After all these year i guess theyre not priorty with these distributors to fullfill their orders. be honest instead of being gready and taking innocent customers money. if you cant provide the required service say that. biggest mistake. RUN FAR AWAY. DO NOT GET SWEPT UP WITH THEIR CUSTOMER SERVICE FRONT. LIES. Good luck trying to reach someone…

  • raring1
    9 months ago

    just got the runaround from fastfloors, floorbros, which are the same. quoted they had in stock, then they had enough for one wall, then told me to call their showroom, which quoted twice the price and the runaround about when it would be ready. called back the "wholesaler" who said he could get it all, not just for the small amount - all the time the website would let me put in an order for all, and bill me. Glad I didn't. the wholesaler never even got back to me but if/when he does, I know to stay away.

  • PRO
    thebuilderdepot
    9 months ago

    Replying to the comment above: The "Wholesaler" who does not stock but is completely reliant on a third party is a dying business model.


    Many reasons here are just two and as this ship from a Third Party Wholesaler and not the E-Ceomemrce company you are actually ordering is called "drop shipping" in the industry and does not work very well in certain markets. Basic products maybe but anything with complexity. That will be pot luck and a hassle if it goes wrong.


    A) The person you are speaking to at the “website” does not have the stock. You could ask for their address and Google it. If its their home or a small 1,000/SF location. This is not storing product it is just shipping samples. You would need to see a substantial operation and they would be proud of it. You would see images on Social media. The address on their webste would be to a significant building with loading docks to ship product out of. If it is just "an office" this is "Drop Shipper"


    B) You are not actually speaking to a company that holds stock. This is particularly challenging on a natural product with variation. As boxes must be opened lots have to be matched. $12hr employees are not going to do this. Big boxes will not do this.


    I would prefer to speak to the company that has millions invested in infrastructure and inventory.

    For example the attached image was for a customer requiring a good match from 4x12” Calacatta Gold one of the hardest products to work with, match trims to tile and to baseboard. No easy task. It would take a few hours, so I understand why companies cannot do this.


    This cannot be done if all a company does is scan a barcode, scans that barcode follows robot and grabs any box off a shelf never opening it to check.


    It has to be a process of communication. To maximize the possibility of a great result.

    We like system in which the company you are buying from works next to the product. They can while on the phone with you go our look at the lot you have an interest in buying ask you questions to clarify requirements then show options. Email as pictures.


    Time consuming and requires commitment to the work. A passion!! An obsession with the product.


    Which we believe is reflect in our customers pictures the post on Instagram!!! Here: https://www.instagram.com/thebuilderdepot/ 


    Drop shipping can save customers a lot of money on certain products, but if they are just buying from another company why not go direct and at least talk to them so you have control.



    This is an example of a lot for a customer that ultimately ordered from our Calacatta Gold Collection with 4x12" Calacatta Gold honed, Calacatta Gold Baseboard, chair rail and trim.