Unfortunately, pellet stoves are moderately complicated electro/mechanical/electronic equipment these days. Analyzing problems often requires a detailed understanding of the equipment and good diagnostic skills.

Not really do it your self equipment.

That's something people should consider before buying pellet stoves --- and they should take particular care to verify that there are multiple sources of qulified repair services available BEFORE buying, in my opinion.

Unfortunately, it's not unusual to find pellet stove owners left high and dry as far as service goes. Calling an outfit you thought was available and finding out that they are closed or that they can schedule you for service in March happens not uncommonly.

Hi, thanks for the reply... You said it exactly... when we bought it we figured the dealer would still be around... 5 years later I need service and the dealer went out of business... the earliest qualified service tech I can find is able to come near the end of Feb. I'm a pretty on hands kind of guy, very, very rare I call a tech for anything. I was able to fix our heat pump and propane furnace, so I figured why not our pellet stove and what better place to get advise... Here! :-)