It might just be jammed with a long pellet or sawdust. This is a common problem with top-feeders. Also, if you just switched to a different brand pellet, it might not be a good choice for your model stove. If you can't see anything or feel any obstruction or be able to move the auger manually, then you will need to take out the auger to check for a jam.(Unplug the unit first of course before doing anything) If that is not it, then it could be a problem with the motor. But given the timing of it all, I'm betting on a long pellet or sawdust. If you are unsure of how to do this you should contact your dealer for a service call.

I just got a pellet stove from my Aunt as it wouldn't work for her and she was tired of it. After taking it apart I determined it is just a gear on the auger motor that is broken. Does anyone know if a person can buy replacement gears or will the whole motor have to be replaced. Seems like such a waste to buy a new motor for upwards of $80.00 plus shipping when it is only a 2-3 dollar gear that is broken. Any help will be greatly appreciated.