Well, someone is sure mad at them:
http://www.ripoffreport.com/reports/0/211/RipOff0211981.htm
http://www.ripoffreport.com/reports/0/223/RipOff0223236.htm

It's awfully hard to tell what the circumstances are from this one report, though. Were you able to find out the nature of the other complaints from the BBB? If there are that many complaints, it does make you wonder how many people didn't bother to report problems. Most people don't.

In some states there is a consumer complaint division (in ours, part of our state attorney's office) that also takes consumer complaints-- does NY have something like that where you might be able to find more info?

At the very least, discuss your concerns with the store manager or owner. If you have doubts, you might be better going somewhere else just for peace of mind.

Dayle Ann