Return to the Fireplaces Forum | Post a Follow-Up

Quadra Fire 7100

Posted by leasananette (My Page) on
Sat, Feb 16, 13 at 19:29

I had the Quadra Fire 7100 installed in Nov 2012. We have both a rheostat and manual on/off switch to control the fan. My question is: How long does it take for the automatic fan to turn on? It seems to take well over an hour for the fan to come on automatically and we end up using the manual override switch. After the fire has been burning HOT for some time (well over 2+ hrs) we turn off the manual switch, leaving the rheostat on, and the fan shuts off. Every once in awhile the fan will remain on but turn off and on periodically.
Is anyone experiencing this? We have had the electrical controls checked and re-wired and also had the snap disc replaced. Is anyone finding it normal to burn a fire for well over 60 minutes before the fan comes on automatically?
Thank you for your assistance.

Follow-Up Postings:

RE: Quadra Fire 7100

We also had a quadrafire 7100 installed in Nov 2012 and are experiencing the same problems using the automatic control. We are using the manual override all the time. We were also considering replacing the snap disk, we were wondering if a
snap disk triggered by a lower temperature would let it operate like it should. When they installed the second snap disk, was it the exact same one? Or did you try one with a lower setting. (I have been told you can purchase different settings)

I will be interested in more comments on this issue.

RE: Quadra Fire 7100

We purchased a 7100 in Oct 2012. After 2 months of flawless operation, the fans too quit working all the time. Fireplace Warehouse in Denver sent 2 people up, changed numerous snap discs and it still does not work. I have called the Corp office, poor customer service-6:23 minutes on hold the first time only to be hung up on being transferred to a different unit. 17:46 minutes the second time only to have a recording come on stating the office is now closed. Supposedly, the new area factory rep will call me tomorrow(8/9) and let me know when they will attempt to repair this unit. He stated that the field technician has retired and they no longer have someone available. Again, what great service!

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Fireplaces Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here