| How strange, qdog. I have never heard of such a thing, and rather doubt if it was a result of any kind of a class action suit or something similar. Money from class actions suits has always typically been mailed to me in the form of a check. The Electric Cooperative has reduced rates in the past, but the credit given was well explained in their news letter. I thought because i inquired about dropping the service to bundle with cable, they took action
That would be my guess as to why they considered you a 'valued' customer. I'm wondering if the economy 'might' improve customer service, with the businesses hoping to hold on to their old 'valued' customers. My insurance agency called recently asking if I had gotten and reviewed the new 'lower' quotes they had found and mailed me some time ago. I thought that was quite nice of them. I ordered something off the net and last Fri I received an email that Fed-Ex had had a problem locating my address. I called Fed Ex and gave them specific directions, and added that I did not have my house number on my rural mailbox. Minutes later the on line vendor called to follow-up on the delivery problem. I told them that I was amazed at their customer service and them following up so quickly. Maybe we will all see some improvement in Customer Service with those we do business with. Sue | 
