Baileys, my version of PED is older (2.5) and doesn't require a dongle, but I have read where people have had problems with Windows Service Pack 2. You probably should call the dealer who sold you the software and ask them what to do.

Donna

Try looking on the website for patches to remedy your problems.

Hi Bailey's!
You can not run PE Design 4 on Windows XP, I had version 4 and had to have a separate hard drive running Windows 98 just for the PE Design. You need to upgrade to at least Version 5 I believe to use Windows XP

I have Windows XP on my desktop computer and there's a patch on the Brother site for XP users. I didn't have any problems with it. I also had a laptop with Windows 98 that I used it on also with no problem.

When I recently purchased my new laptop (windows XP), I didn't even think to have a printer port installed when I had it built. It's networked with a wireless connection to my desktop and I use that printer. I did purchase a docking station, but couldn't get that to work either, so that was $100 down the drain.

My only option for the laptop was to upgrade to PE Design 6. This version works great and the additional features are well worth the price. I am so glad that I bit the bullet and upgraded. Got a great deal on Ebay and it was a new, unopened version.

PE design 4 works fine with windows xp once you have downloaded the patch from the Brother Web Site.

Elaine

I have PE Design 4.0....how do I go from a .jpeg image to converting the image and being able to save it to the card so I can embroider?

mrsjdjchef,
You'll have to use the PE Design to digitize the .jpeg image, it can't be automatically converted. Or I guess it technically CAN in some cases but you won't be happy with the results. Have you started working through the PE Design manual? Digitizing has a steep learning curve and can take months if not years to get proficient at it. I'm still learning after 5 years and I've got a LONG way to go still LOL

There are lots of good tutorials out there that are much better than the manual that came with it. Check at the secretsof site, I believe they have a few for sale and every one I've got from them has been very helpful. I LOVE Carolyn Keber's Embird studio tutorial!

Hi.
I recently purchased a Brother pc-8500 with PE Design ver 4.0. I have Windows XP. I tried downloading the patches from the Brother website, but it still won't recognize the security device. ALSO - and this may actually be my problem - my port is female and so is the cable dongle device - so I bought an adapter and it still won't work.
Any suggestions since you're now a couple years out from where I am???
Thanks for any help you can give me.

PE Design 4.0 will never work with an adapter. You'll need to install a male port directly into your computer. I don't use PED 4.0 on my laptop, but on my Desk Top computer that has a male port. It works like a charm.

Thank you so much for replying. It has been driving me CRAZY. So even though it's not good news necessarily, at least I know for certain what the problem is & I can deal with it.
In the words of my 6 year old son - YOU ROCK!