Wow, Ruby - sorry to hear of your troubles! It really stinks to get no support after you shell out the kind of $$ they want for these machines! The luxury car dealers fall over themselves to keep their customers happy!

I got a Brother PC8500 at the Sewing & Quilt Expo about 4 years ago - a total impulse purchase. You know - show only special! Anyway, after I bought it I discovered there were no Brother dealers near my home, and have learned most of what I know through trial & error, conferences like the S&Q Expo, and the Internet. I didn't know that I would need software, a reader/writer box, expensive little cards to stick in the machine, expensive CDs of designs, etc. And in some cases, as I learned those things, I bought whatever product was being discussed, and have since learned that something else would have been better (my Amazing Box, for example). So I guess the moral of the story is that I should research things more and not succumb to impulse purchases! That being said, I just bought myself a 9" arm sewing machine and a quilting frame. Oh, well...

I hope you're able to sell the machine on eBay easily and can get one that you like better!

Donna

Ruby, Do you still have your XL6000? Your story could be my story and I'm afraid is many a good customers story who bought this machine. I bought mine in Fall 05. And Singer's customer support is anything but there for you. Recently they said they might be able to talk a dealer in WY into helping me. I did not hear from them. But I'd asked if they could connect me with one in MN/WA/CA/Chicago....I can take Amtrak to these places. I'm afraid to drag such a heavy and sensitive to magnification machine thru AirPort Security. Singer Co. twice gave me lists of people for dealers who haven't been Singer Dealers for over 5-7 years? And so finally I contacted the dealer who sold me the machine as they had promised lessons if ever.... And guess what they have not returned contact. They were near and slightly effected by Katrina right after I purchased the machine. So now it's years later and I'm wiling to fly down to their town as all other avenues have been dead ends to date. And they aren't there! I have thought about selling my machine too. But I know it's better than many of the cheaper models out there. I am so disapointed in Singer/Viking now merged and at one time the Viking market had the BEST customer service. Now Singer and Viking are at the bottom of the heap! What the buyers of these companies need to know is THEY ARE THE PROBLEM and THEY NEED TO GET ON BOARD AND TURN IT AROUND. Having said that I want to be stubborn and be the Cure Myself. I want to learn the machine & PSW2 Sofrware & maybe even move onto other machines with similar abandonment stories of no support. Develop a network of support for ourselves. Selling or give it away free depending so all Women and Men who are caught up in this situation with these potentially wonderful machines has a chance. Oprah can you HOOK ME UP? Martha Stewart who's representing them as spoke person this year Can you hook me and the Ruby's UP! Meantime I haven't given up on the Seller I'm calling them Monday in person to see what I can work out. Singer Company what they have done to themselves isn't worth my sympathy. It's not the contact persons fault mind you it's the Companies Fault. I get it. And I so feel bad for the contact representatives caught in the middle. I'm sure they are just as frustrated as the customers are by now.

I had this machine, but sold it a year ago.

First, you can not use a reader/writer to send designs to the smart media card. There are other files that get attached with it. If you own Embird, you can write to the designs there. (You will have to put the card into the machine. For that you will need a reader/writer. They were not that expensive, $20 I think.

As far as dealer support, there are a bunch of Yahoo groups for the machine. Try looking there. There is a woman named Pat (I forgot her last name) who knows the machine inside out. Also, Jenny of Jenny's Sewing Studio (forgot the web site; google it) knows a lot about the machines.

Good luck. It has some good features on that machine, you know. The continuous hoop for one.

I have the XL 6000 and love it, except....Singer told me that you can't use a generic card writer to transfer designs, you have to purchase their PSW software/card writer. Since I already paid several hundred dollars for Brother PE Design for my last machine, I don't want to spend $899 on PSW. You can still transfer designs directly from your computer to the XL 6000, it's just not as convenient as using a card to transfer. Sorry for your frustration!

Hello to all,
I too am displeased with my XL 6000. When I finally figured out how to embrodier, my dealer told me blank Media Cards were no longer available, nor the pre-designed ones. I've been trying to find some on-line for a reasonable price. Then I tried using my SEWware Conversion
software that came with the machine to transfer patterns from CDs to the machine. I had bought several pretty expensive ones. The Null Modem cable that came with the machine was too short to reach from my computer to the machine, and I did not have a free nine-pin on my computer. So I bought a cable with a Null modem adapter (9 pin on one end) and a straight USB serial port on the other end. Nothing I have tried will make the patterns transmit from the computer to the machine. I get the message " data did not transmit" or something like that. Even the Singer At Home Worldwide Singer Sock Dsigns CD would not work. Anybody experienced this problem and have a solution. My dealer said that it had to be my computer with a problem, and they always call the Geek Squad at Best Buy when they have problems. I guess I will have to do that, but that will be at least $160. I'll appreciate any help.

Please contact Pat Bryant at TeamSewAmused do a search on the group site at *Y
There are files, CDs, videos, online classes, lots of one on one help and over 3000 members learning how to use the PROFESSIONAL digitizing program PSW 1.0/1.1 and PSW2. Cable problems or computer problems -- it's covered in the files. Needles breaking -- it's covered in the files. Need a phone call to figure something out -- it's covered. The software is what it says it is - PROFESSIONAL - -and it does have a steep learning curve but there is help available easily. Or contact Jenny at Jenny's Sewing Studio in Salisbury MD -- she has two day classes coming up in December

Mar123 did u ever get your xl 6000 to work right, I have the same promble

I've had the Singer XL6000 for several years and now just beginning to use it. When I try to load the Professional Sew-Ware Version 2.00 on my Dell w/the proper Windows software, I continue to get the message "Setup was unable to communicate with your converter! Setup failed! Check your converter status and connection and try installing again." I can't figure out what this means..perhaps something simple? I called the shop I bought it from, they said to try turning off the firewall software on my computer; I did, didn't make any difference. They then suggested I contact this site.
I regret having purchased this machine & software due to not having any local support. The mistake I made was buying it from a shop that is 2+ hrs north of my home. I've returned there a couple times for brief instruction and months would pass before I had a chance to use it. I'm hopeful that once I get this set up and become more familiar with it, my feelings will change. Otherwise, I will sell it on eBay, donate it and buy a Baby Lock from a local distributor, paying twice what I paid for this one. I would appreciate any assistance in getting this set up. Thank you.
P.S. Tina Holt who owns Top of Texas Outlet, www.singertexas.com has been wonderful to communicate with and sells many different supplies. Also, a Yahoo Group, FuturaEmbroidery...they're very helpful...check it out.

I just bought this machine about two months ago, and I have not had any problems. I bought a refurbished computer that operated on Windows XP as all my other computers are Windows 7. I found that the Writer won't read CD's that I burn when down loading patterns from the internet, therefore, I transfer the patterns to a thumb drive. Once plugged in, go to File, Open, make sure it is reading from th thumb drive and not C: They open just fine that way, but they would not read from a CD I burned patterns to. Weird, I know. If you follow the manual, go slow and read it step-by-step just about everything I needed to know to operate this machine was there. I used to have the Quantum XL1000. The only issue I have had is trying to figure out how to load the endless bobbin. The illustrations are a bit vague. I am a costumer and I use my machine for very intricate embroidery and so far, after playing with the machine, following the instruction manual, and trial and error on scrape fabric, I have I have mine dialed in. I will say this, and I mean NO disrespect, but it DOES help if you are a bit techno savvy or computer savvy. This thing has lots of bells and whistles. I took my card writer and computer to my local comuter guy and had HIM load the software and get me up and running. I am tech savvy but my computer did not have two ports, so I had to buy a converter in order for the proper cords to hook up my card writer. I am happy to help - if I can! The Singer Quantum machines are work horses, and one of the BEST functions is the capability to manipulate patterns on the computer and write them to the card writer. Hope you have better luck. I love mine!

Also...depending upon the version of your software for the card writer, you may need to update your software or go on line and see if there is a "Patch" you can down load. Your local computer techy can help if you can figure it out! Best of luck!

I would like to know if the embroidery unit of a Singer Quantum xl 1000 will fit on a Singer Quantum xl 6000. Does anyone know?

You do not need a card writer for the XL 6000. You can hook up your machine directly to the computer. Love mine and have had it for 6 years.

I have a quantrum 6000 it is a awsome machine the continous boobin is wonderful when making designs. I also have the 5000 I use to sew and keep the 6000 for embroidery love them both, my first machine was the feather weight love my singers,

I have had these issues with the xl1000 and 6000; however, I had a site to go to that would answer these questions or I'd receive a call from someone who was greatly knowledgeable. First, these were made during the earlier technology time of machine embroidery, previous Windows and drivers. The PSW software was created in DOS and designed to work inside Windows. The website I went to was Team SewAmused within Yahoo as a group. They also have not taken down all their instructions, manuals, helps, etc. so still is a site that will help you. There are sites to get missing parts, etc. This can also be received via Husqvarna in Tennessee who has bought Singer. All of these frustrations you mentioned are easily fixed. I am sorry you did not know or search online for information on where to go for the XL6000. My only frustration is that I cannot, at this point, figure out how to get favorite designs from within the machine. I kept the machine as the designs are better designed than many others one can get online (except for Zundt). I now have the Designer Ruby from Husqvarna and kept the XL6000 as so many of the features (continuous bobbin) is not in the Ruby. Also, Husqvarna's designs are not made with a 3-dimensional outcome. The rose in the 6000 is way better than any other. I love the 6000 and still use it from time to time. BUT, I also have found that no other embroidery machine made has allowed their built-in designs to leave the 'guts' of the machine. Singer is not the only one. Check out Team SewAmused on Yahoo.

I have had my machine for several years, but am just getting started to use different features on it- ya.. I know.. its long! I am having trouble with the twin needles- the threads are skipping and breaking. I am not able to find any sort of troubleshooting info in the manual... anyone have any ideas?

The quantum xl 6000 is the best machine ever made, had ours for and it does anything you ask of it. All the problems people are having is from inexperience with the machine, all you need to do is hook it up directly to your computer and that's all there is too it.

I can not retrieve store designs from my xl 6000.Get a message that memory is full and error code 01241 with a flashing red light. I can find no help on line and there is nothing in the manuel about

I have recently bought the singer quantum xl 5000 and cant for the life of me figure out how to sync the machine to the computer. it says their is not a driver? Where in the heck do you get those>

I bought the XL-6000 in 20006 online from a major fabric retail store. The only class's offered were 3 hours away and would have cost quite a bit. There were no videos on line. The manual was useless. I never use the embroidery part of the machine. Last year I traded it in for a Brother Dream Machine. My brother dealer gave me $4000.00 for it in the trade in. I love my Dream Machine. I'm thankful for all the FB groups and youtube videos, I have learned fast.

Hello to all,

i got the QUantum XL6000 from my mother.

Now i have problems with connecting to my computer.

I have an old computer with windows xp installed. Now i bought a usb-to-rs232-cable.

I installed the drivers for the transmissioncable.

But my psw2.0 didn't find anytime the cardreader. Or when i try to transmit directly to the xl6000, nothing will be transmitted.

Has anyone a idea, how can i fix the problems?

I will be so happy.

Thank you.

Hi, Florian,

come to the Teamsewamused site on yahoo.com groups. I don't know how to contact you otherwise but post a message in that site and I will see it. There are also many files in the files section of that site on how to help get connected and the updates to PSW, etc. Dispite what others have said, the machine is one of the best for embroidery although the technology is older. But it is a workhorse of a machine. The workbooks and manuals are also in the file's section of Teamsewamused.

Good luck,

Jan

There is also a facebook group under the name of the machine which is very encouraging and helpful, and you get responses pretty quickly.

I bought on in 2006 . The Dealer new they were wasn't any support . For when I went back to him 6 months later about work on my he tell me he doesn't work on Singer anymore. I have bought the usb cords and the one to up grade in 2008 . It work for a while there needs to be some way we could sue the hell out of them . I can't go around blow 5000.00 dollars on a sewing machine . all time, I have the Conversion disc. I bought the Belkins cable with USB/ serial Adapter. Also the belkins Software and manual disc. it don't work either. I should a jamonie

my Cora Earline White

You can contact me at wildonetwo@aol.com. I am a moderator on a site and I am very familiar with the software and machine. Have helped many people get connected. Know one thing for a fact, you have to go to Belkin to get the updates for your drivers for you usb. There is a generic site for most people but Belkin has their own site. That is one problem. Jan

I see that several of you had/have issues with your machine. But I really wish I had mine back! If any of you want to sell, please let me know. :-)