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| I have been using juno dial up for years. The laptop gets no dialtone message. The desktop was doing the same thing. I switched from fiberoptic to ATT and the desktops dials up juno. The laptop does not. The laptop works WiFi. I bought a USB external dial up modem and still no dial tone. I have run down the list of everything that juno suggests in trouble shooting. Does anyone have a suggestion how to fix this problem? |
Follow-Up Postings:
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- Posted by yosemitebill (My Page) on Wed, Aug 17, 11 at 20:38
| Do you have a simple basic wired handset telephone available? If so, plug the same cable you would plug into the laptop, into the telephone. Pick it up - do you hear a dial tone? If not, work your way back by using another telephone-to-wall jack cable. Try other jacks in the house and note the results. Still no tone, or only on some jacks, and your normal telephone works? Then you have in-home telephone wiring problems and may need to call someone - and it doesn't have to be the telephone company. If you hear a lot of static during the tests, you may also wish to check the NID (network interface device) where you can unplug your house wiring (it uses a standard telephone jack/plug) and connect directly to the telephone company wiring. Static and noise can sometimes cause a modem to report "no dial tone" errors. Sometimes, simply unplugging and reinstalling, can clean up oxidized connectors which could be a cause of static/noise. The NID is the gray box usually mounted on the outside of the house and is where the telephone company wiring ends, and your in-home wiring begins. If you do have static/noise when plugged into the NID, however, then it's a telephone company problem and you should contact them. |
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- Posted by lindamarie (My Page) on Wed, Aug 31, 11 at 13:11
| Sorry It is a Sony VAIO laptop I have tried every phone jack, including the one outside in the box. I can hear static before dialing. All the jacks have a dial tone. I am connected to the net on the desktop and I can get and send mail, no problem. I am trying to find out if the problem could be IN the laptop or with the server. I have a USB external modem and still no dial tone when I try to connect to juno on the laptop |
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