Well, we have an excellent Computer help forum right here at GardenWeb. The distinction is Electronics=household TV, etc. instead of computers.

Just check "more forums".

Thanks so much, can't believe I missed the computer heading on the forums page.

It's an old thread, and this link might get deleted, but I had a particularly nasty virus one time, and I found a website called www.bleepingcomputer.com.

There is a waiting list, and it may be a few days before somebody takes on your case, but these people know what they're doing, and if they solve your problem, you are asked to make a donation of whatever you feel the help was worth to you.