um-no...my Tom-Tom One XL has worked flawlessly for 3 years

Thanks tigerbangs for your reply, maybe I have the one that came off the line at 4:59 p.m. on a friday ! We'll see what magic occurs this week.

Box it back up and return it. Why beat your head against the wall?

An update ! To sushipup I would of if I could of , but, my wife bought it as a gift from the local big box pharmacy which has a 90 day return policy and they refer malfunctioning equipment issues to the manufacturer. I called TomTom and went through a rather long process of trying to remedy the problem online , that didn't work so the unit is going back to the factory for replacement . I would have preferred a quicker solution but... one thing though , going through this morass , I dealt with a young lady , Nicki T, who was extremely patient , supportive and pleasant with an old man who didn't understand a lot of the computer jargon involved in the process. It's good to know that there are still some good ones coming along. Anyway hopefully I'll soon be able to find my way from a to z.

Were it me I would try returning it to the retailer for some other reason than malfunctioning e.g. gift was a duplicate or some such.