First, call the store you purchased from and have someone come out and look at it. There may be areas where the planks are fitting too tight against the wall or door frames, but the problem may also be due to an uneven subfloor. Did they check the floor to see if it was level and was the flooring acclimatized before they installed it?

Hi Annz,
I am not sure if the floors were even or not. It is a reputable company (or so I thought) and would expect them to check that. As far as acclimating before the install, I would say no, as they came, removed carpet and started placing laminate right away.
I understand that I need to call Empire Today back, but I feel bad for contractors that did the job. They were nice people, polite and I saw that they took an effort. Would they have to pay themselves for floors if they did a bad job or would Empire Today cover it?

I'm not sure how the company would handle it, but you can't feel bad for the installers if the job wasn't done right. I've had some of the nicest people do the worst jobs, so please separate yourself from how nice the installers were. Look at it as a product and installation that you paid for, and now you are unhappy with the results. You weren't buying personality.

Laminate flooring tends to have something of a hollow sound when you walk on it because the floor actually floats. It is not nailed or glued down. IMO, you are used to the quietness of carpet so the laminate will take some getting used to due to the new sound and feel.

the squeaky noise..call the rep/manuf..this doesn't sound right..
talcum power in the cracks might help..
this hollow sound..is why I don't like laminates..but squeaky is different..for me that the sound of 2 board rubbing when you walk on them..not from laminates.
was there a problem with the sub floor?

did you note any areas that squeaked before the laminate was installed?

-dkenny