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Posted by jterrilynn
Thu, Nov 15, 12 at 21:28
|Has anyone here ordered from Joss & Main? I ordered a moderately priced (not a high-end made to order I don't think) wall sculpture thing on Oct. 7th and it's still not here. After close to the four week mark I sent an email inquiry and got a reply back that I thought was a bit short stating that there was an estimation for delivery on my receipt. There was not so I sent a reply with a copy of the receipt. Still no delivery but now I do have an estimation delivery for the 15th to the 28th of Nov. I'm wondering if it's just my item or if anyone else has had very slow shipping with this company. They have some cool things on their site but I'm not sure I will ever buy from there again.|
|That's ridiculous. I also feel like a lot of those flash sale sites have very high shipping rates. Having to wait over a month for something I ordered would be enough to make me not want to buy from them again.|
|It does seem a little ridiculous that they want you to impulse-buy stuff, but they can't ship in a timely manner. What's the fun of an impulse buy if it takes 2 months to get the thing?|
|Most of the flash sales sites have super slow shipping. I can't complain too much about J&M's because it's so cheap. However, anything longer than three weeks is too long, IMO. On the positive side, I've found their customer service to be very responsive. |
The long shipping time usually is the fault of the manufacturer as J&M is just a clearing house. I ordered some 13 Strawberry Street plates from Amazon and had to Email them several times to get them after I had already waited a month for delivery.
|Well Jiminy Crickets I have never had to wait so long for a ship. I have an area wall in my game room that is divided into sectional molding strips and the size and colors of this wall sculpture are a perfect fit. You cannot cancel once you make the order apparently. The last correspondence stated that I would get an email once the item shipped, since that has not happened yet it's looking like I may get it next year sometime. Sheesh!|
|I hope you receive your item by the November 28 date. If not, contact customer service again. There's absolutely no way you should have to wait until next year.|
|Are they like One King's Lane? I've only ordered from that site once, and was pleased with what I received, but the shipping was horribly slow. |
I've been ordering yarn for knitting from an eBay seller who resides in Turkey. From Turkey to Texas in less than 3 days! And yet some of these websites can't get something across the U.S. in 3 weeks? Ridiculous.
|Hi All- |
Iï¿½m on the Joss & Main team. We definitely understand your frustrations and are very sorry to hear about your experiences with slow shipping. Unfortunately, shipping timing can vary a lot based on the suppliers we work with and the delicacy and size of the item ï¿½ and some times unanticipated things happen despite all our best efforts to prevent them. We take your feedback very seriously and are working all the time to make sure you and all our members can buy with confidence in prompt shipping, delivery and everything that contributes to your satisfaction, as well as great design. If you have any questions or concerns about shipping for a specific item feel free to contact firstname.lastname@example.org. Weï¿½re always happy to help.
|I haven't used Joss & Main yet, but I can vouch for slow shipping at One Kings Lane and Beyond the Rack. Rue La La is also kinda slow, but not as slow as the other two I mentioned.|
|I've ordered twice with Joss & Main and they came in a timely fashion. I hope it's all worth the wait.|
|Well thank you Joss & Main! You will get another email if my long lost sculpture isn't here soon. I have had to visit the picture on my receipt order a few times just to remember what it looked like. I do appreciate your professional reply though. |
Boy I am happy that they gave a civil answer to this post so I can feel a bit better about the whole thing. Remember the person on the kitchen forum that had a problem with her soapstone company? After her post and the bullying reply from that company I personally would not under any circumstances use them. Even though some had had a good experience with the company the rep responding came across as a mean stalker over and over.
|Well, it was a canned response. But it was a response. I hope your sculpture arrives soon, JT, and that you love it.|
| Yes it was canned but at least it wasn't hostile and they care enough to keep watch. I guess since they are watching I may as well say that I'm not going to be completely happy unless I get a 50% off coupon due to the beyond slow...well past slow ship...going on six weeks so far slow. Make me happy Joss & Main! |
I am sooo shameless hehehe!
|Bump. We are caught in the same vortex of non-responsive communications with J&M. Did no one else consider their exorbitant shipping rate charges on top of the inexcusably slow shipping? When we asked for a tracking number, their response yielded a non-working number, despite their insistence that it was correct. Jterrilynn, did you ever get your wall sculpture?|
|Hi, yes I finally got it close to three months later. I love the stuff on their site but do not think I will order from them again. In contrast, MyHabit comes in days and some of the other online discount stores in two weeks or so.|
|Their prices are good but besides slow shipping |
They do not give you the mfr of item so you do not know quality
Their prices sometimes are comparable with their sister companies and they have return policies
very hard to judge quality of item
The graphics are so backward, cannot expand item
No wonder we give back a great deal, no way make an intelligent decision.
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