Return to the Home Decorating & Design Forum | Post a Follow-Up

Rugs USA

Posted by eroz (My Page) on
Sun, Mar 9, 14 at 8:37

Hey all,

I've found several attractive 100% wool rugs on Rugs USA and at excellent prices. I've been looking for a wool 3x5 entry rug for a reasonable price and finally found a couple that I like. But after doing a search and finding many negative reviews about orders and poor customer service, I'm hesitant to place an order. Although I have to add, customer reviews on the site itself are mostly positive.

So my question is can anyone here who has ordered from them share their experience as far as their order and the quality of the rug.

Thanks - eroz

Follow-Up Postings:

RE: Rugs USA

Eroz, I don't have experience with Rugs USA but have purchased several times from Rug Studio and their customer service is outstanding.

RE: Rugs USA

I have ordered from them a couple of times. I ordered an 8x10 Safavieh wool rug, as well as a couple of Bowron sheepskins. All arrived as described with no hiccups.

I would order from them again.

RE: Rugs USA

not sure about their moniker... Don't they really mean Rugs Global? Are they trying to let us think they are made in USA or something????

//end snarkey

RE: Rugs USA

I've ordered three rugs from Rugs USA, two of which arrived in poor condition (the backing on one was shredded in several places and there were "bald" spots in the other). Although it took a little time to actually get the refund credited, their response was really quick. Unfortunately, I was left having to dispose of them since the company wrote the rugs off.

RE: Rugs USA

Thanks for the input Mamorella. I checked out Rug Studio and found one of the Savavieh rugs I was interested in, but a bit more expensive.

Javachick, were the three rugs all in one order, or three separate orders, two of which were damaged goods?

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Home Decorating & Design Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here