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Posted by rnmomof2
Fri, Feb 28, 14 at 15:20
|After the great thread on favorite household items, I ordered a Haan steam mop from Kohl's. I got it over the weekend and just got ready to use it. |
I assembled the two pieces, filled the tank, and went to turn it on. It wouldn't turn on. The button didn't catch or anything. I call customer service. Meanwhile my local DD is home from her sorority crafting. She keeps telling me I am getting water all over the floor. Sure enough, the water is leaking out everywhere.
The CS rep asks for model number, which we can't find on the plastic casing. We do realize though that all we have is an empty case. There is nothing inside the unit! Gee, no wonder the water is dripping everywhere. The CS rep was going to start paper work to get it replaced. I'll just return it to Kohl's and have them replace it.
I guess Haan has great quality control! Not!
|What a bummer, rnmomof2. And how odd! Nothing inside the mop??? |
That thread was mine, and I mentioned how much I love my Haan, so I'm feeling a tad guilty here! I hope you have better luck with the replacement mop!
|Alas, QC is the big problem with Haan. I've owned three of their mops. The first one cleaned amazingly, better than anything I've ever seen, including its replacements, for about a month, then died. The replacement didn't clean as well but lasted about three months before dying. |
I tried other brands in between, but just didn't find anything else that worked as well as the haan did when it worked, so now I'm trying out #3.
So far so good, but now I only use distilled water (we have nasty well water here and I'm willing to give a bit of the blame for the first two to that), and also am religious about being sure not to leave the reservoir in the mop for any length of time.
|I ordered one too after reading the great comments. I haven't taken it out of the box yet but I bought it from Costco so not worried about returning it if need be.|
|Lack of QC could happen to any manufacturer - unfortunately. |
I've been using an Oreck steam mop for a year. You can either use the bonnets that come with it or your own cloths. I use my microfiber cloths and just clip them on the head.
|My Haan is about 2 years old, no hard water here soI use my well water. So far it has worked flawlessly. Thought I would mention DD has hard water and ruined her Shark in a matter of few months. She replaced it with another shark and uses distilled water about a year and so far no problems.|
|I have a Bissell Powerfresh, love it!|
|I have a Shark -- bought a year and a half ago at the black Thursday sale at Target for $15. I absolutely LOVE it! And it has performed well for a year and a half. Not sure I would keep trying a product that lasted only a month. |
|I've had 2 Bissell steam mopsâ€¦both have worked well. I had bought the second one so that I could give my daughter the first one. The negatives to the Bissell were that it wasn't easy to change the bonnet in the middle of cleaning and the cord was relatively short and I needed to attach an extension cord which made it clumsy. It never failed to perform on my 600+ square feet of tile. |
So I had recently come across a Hoover twin tank which had easy-to-change cleaning cloths, a low head which goes under cabs and other furniture easily and a larger water tank. I ordered one from Home Depot in June, used it and was thrilled how it really put out even more steam than the Bissell and how much lighter and easier to use than the Bissellâ€¦until I went to use it the third time. Then I found that the separate tank to dispense the optional cleaning solution fell off repeatedly because the hooks which hold it to the unit had broken off. Because it had fallen, the tank now had a crack and was leaking water over the floor, and the unit no longer was putting out steam, just lukewarm water, possibly because the unit itself seems to have developed cracks.
So I wrote to Hooverâ€¦haven't heard back and will call them. I'm not expecting much, but it would be nice to know if they had a bad batch or something.
The premise was interesting; the execution not so much.
I've gone back to my old Bissell, but I will check out both the Haan and the Shark.
|Well, in fairness to Haan, I have to say that their customer service was decent. I had bought the first one from amazon and when I called Haan to ask if there was anything I should try to fix it before returning it, the rep told me honestly that while they'd rather I sent it to them (so they could do a post mortem), they don't pay shipping so it was better to do the exchange through amazon. But they responded right away, and it was clear there wouldn't have been any run around with the warranty.|
|Let's face it, quality in manufacturing has gone WAY down. Our choice, in most cases, seems to be overpay for cheap junk or WAY overpay for quality. graywings here, on the original thread, pointed to a high quality steam cleaner called Vapor Clean. Costs $800. And even then, a lot of "high end" companies have cheapened their production while keeping prices high based on the name and reputation, thinking, and hoping, consumers won't notice. |
It is absurd that Haan wouldn't take responsibility for having put an empty unit out there and simply replace it and absorb all costs in doing so, since Haan is responsible. But that has been my experience with corporate culture: It takes your money and takes NO responsibility when they screw up. We get cheap stuff that breaks easilyâ€¦with no accountability from the manufacturer. Sorry, but when I mess up on my job, I make amends and take responsibility, even if it costs me to do so.
|So far so good with my Costco Shark steam mop. |
The Haan hand held steamer, OTOH, that I just received two days ago already is kaput. Will not pressurize and instead steam leaks out the cap area. Too bad, as it was fantastic - for a day.
Maybe Haan does have QC issues.
|I'm feeling terrible about bringing up my Haan steam mop! I love mine and have had no problems with it whatsoever. Now watch: next time I go to turn it on, it won't work! |
So tired of cheaply made c*ap! But, I guess if we suckers buy it, they'll keep making it!
|The trick with any of these steam mops is that you have to use distilled water and NOT tap water, whether the manufacturer states it or not. Otherwise the heating element will stop working after a few uses. |
First purchased the Shark steam mop, but had to refill it too often when cleaning, so I just purchased a SteamFast canister steamer and it is just the best. Large capacity, creates so much steam, I often can't see what I'm steaming.
I use it on everything. Great on all types of floors, but especially good on window & mirror cleaning
Here is a link that might be useful: SteamFast Canister
|I've used only tap water with my Haan and have had no problems at all. Depends on the condition of the water, I guess. All I meant when I brought it up was that I love my steam mop. Maybe I should have left the brand out of it! |
The SteamFast looks good. If my Haan croaks on me, I'll definitely take a look at that one.
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