Return to the Cookware Forum | Post a Follow-Up

 o
Fry Pro 2

Posted by gardenlad (My Page) on
Tue, Jul 24, 07 at 15:22

Have y'all seen those advertorials for the Fry Pro 2? Been tempted to order one?

If you really feel like buying a Fry Pro 2, go lie down until the feeling passes.

I recently made the mistake of ordering one, and they have the worst customer service department in the world. I won't bore you with a full recitation of all the things that went wrong. If you want you can find them enumerated at http://www.cheftalk.com/forums/cooking-equipment-reviews/32683-worst-customer-service-ever-long-post.html.

Suffice it to say, customer service did nothing to resolve any of the problems. Adding insult to injury, I later decided to write the company president. A second call to customer service, where I was told they could not give me the president's name.

Anyway, just wanted to share this so as to save others the headaches I've experienced.


Follow-Up Postings:

 o
RE: Fry Pro 2

Thanks for the great review, gardenlad.


 o
Comes A Letter

So, in response to my letter addressed to the president of Fry Pro, comes a response.

The outside looks like junk mail, cuz there is a return address but no company name. The letter itself is not on letterhead, but on something that was obviously keyed-in for the purpose.

Purportedly, the letter came from T. Santiago, Customer Service Supervisor (which is, of course, a long way from president). However, Mr. (Miss? Ms? Mrs?) Santiago didn't bother signing it. I reckon that's how you avoid responsibility for anything you might say.

Which wasn't much. The gist of the letter was that if I had any questions I should call the customer service department---you know, the folks who were singularly unable or unwilling to help me in the first place.

This is obviously a less than reputable company. If anyone deals with them after this, shame on you.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Cookware Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here