I am so frustrated with this company. I got these pots and pans as a gift several years ago. After using them per all instructions, these ARE THE WORSE. I have had Calphalon for many years and NEVER had a problem yet.

Nevertheless, I sent my product back to Ultrex at the top of January 2006. Todays date is 6-8-06...can you imagine: I DO NOT HAVE THEM BACK YET. I called ULTREX at 800-767-5160. I spoke with Maria, a customer service rep., and she stated that my product wouldn't be shipped for another 4-6 weeks from today's date!!!

This means the 20th of July 2006. That would mean it took this company six (6) months to send my replacement product back.

SORRY COMPANY AND THEY ARE SELLING ON HSN!!!!!!!