Purchased Carlton Square Arm Occasional Chairs (2) and (1) Yountville 109" Sofa and Berkshire Coffee Table Ottoman all Made in China - which I don't particularly have an issue with - HOWEVER - upone delivery this week Major Quality problems IMHO one of the chairs is unbalanced ( really - the quality controls is that bad a $3K chair shows up and rocks back and forth on a flat surface ) Also the Ottoman is only 14" tall and 70 lbs when the specification on their website clearly states 16.5" height and 131 lbs - serious quality control problems - plus you get to wait over 1 hour to speak with a 2nd level customer service representative. Because the furniture is out of specification - I had to send in pictures and now I have to wait 1 week for some team of specialists to get back to me on these specification issues. Additionally the Berkshire Waterfall Coffee table - specifications on their website says it should weight 70lbs - only weighs 50lbs - Makes me seriously question the quality of the furniture - like the outsourced vendor in China is taking short cuts. I'm going to wait to see wait to see what this quality team has to say - but I think Williams Sonoma Home Furniture is overpriced and a SHAM - I'm about 90% I'm going to return it all on principle. The sofa and the chairs - do look nice - but how can you trust the long term quality of furniture that arrives with these types of issues. I would be interested in getting feedback from others - perhaps I'm over-reacting - but you spend $14k on furniture and wait for 6 months and this is what you get ? Pretty pissed off right now about it

My husband's experience in warehouse work was that it is highly controlled by computer systems. The problem is, the way it is supposed to work and the way the computers are working is not necessarily in sync with the real conditions on the ground. And there's no middle person who can adjust the two to each other. So there was the way it was supposed to work, they way they were trained to do it, and then the way it was actually happening on the ground, which was often way out of whack. No middle management to problem-solve Since folks were still being held to the time standards, they just had to improvise and do whatever it took to meet the time quota, there was no one to tell them what to do if the computer was wrong. Which of course meant misfiling things, moving stuff, and pulling whatever looked "good enough." Which of course got things way MORE out of whack as time went on. Employees were treated like cogs in a wheel, and no one to oil them. If they broke, the attitude was that there was always another cog in waiting. The staff turnover there was massive. Every day my husband went into work and watched people quit and do the happy dance on the way out. So that bunged up the system even further, the chronic staff shortages just ended up stressing out people who stayed on even more . . . Hubs got called back to his professional job so one day he was the guy doing the happy dance . . . As to the constant staff turnover due to the unpleasant working conditions, I don't know if this was due to the local management or is an overall problem or a little of both. But that's why I'm not surprised that as more and more companies go to a warehousing model, more and more glitches will appear in a system that already wasn't very robust. I worked in a sporting goods warehouse as a summer job in college, and we spent quite a bit of time making sure things stayed organized and adjusting and readjusting the use of space. But hey, that warehouse was small and closed down long ago . . . This happens in a lot of organizations that switch to depending primarily on machines and computers, without accounting for the staff or time to keep them running smoothly and jibing with real time events. AI can only take you so far. It's often way oversold. There is gads of research on how poorly technology is managed, I had to delve into it for my master's thesis on the use of technology in education, same scenario. The fact that Amazon has no real people and customer service department speaks volumes. My latest is they are not crediting returns . . . which you had to return because they mis-filled your order . . . . which is why I have downgraded my Amazon usage. I still to ordering from companies that take customer service seriously. Amazon is a mosh pit and one should not be surprised otherwise. As for Pottery Barn, well they look high end, but I suspect it's just on the surface. I used to save photos from their catalogs as decorating inspiration, but never was going to mail order home decorating stuff. Who knows how long I can live on hand me downs and flea market finds and stuff I just run across sometimes randomly. I got a fabulous wool Persian rug at some random sale day a a random Macy's and I didn't even know the store sold rugs. I was just out window shopping with a friend . . .ironically easier than sometimes the hours I spend online searching for some very specific item I want to buy, from the vast morass of the Internet . . .

The designs are probably theirs but manufactured by the same company in China that makes 90% of what you see on any website. If you've looked elsewhere and that is what you really like, maybe it's worth it?

Has anyone had any issues with Williams-Sonoma Countertop Spray when used on quartz ..such as yellowing ?