If you use a Windows PC, you should be able to access a print queue or jobs list starting with Devices and Printers from the Start menu or in Control Panel. When you open that, double click on the icon that represents your printer and you should see that particular print job listed where you can select and then delete it.

I have found on some models for some reason they want you to replace the black cartridge also, have you tried removing and replacing the current black cartridge along with the new color one? you may try that and even adding a new black one to see if that is what it takes. and to clarify is it printing at all? does the black print? what happens when you do try to print?

I can certainly sympathize with your situation...I have been without a printer for many months now because the ink cartridges are so expensive. I have a Canon Multipass 550 which has been a lifesaver in the past...being able to fax, copy and print...then when you do breakdown to buy one...install it and it still says empty cartridge, you really want to scream. But get this...the cartridge isn't the problem...it's the print head...to the tune of $50 or so and this is the third time I have replaced it and lord only knows how many cartridges were full before I wised up! Now get this....those print heads can be washed in your kitchen sink, dried on the counter and reinstalled...I sure am glad I saved the other two, i'll try that next time! But, now...I can't get the printer to print everything on the page....it prints one or two lines of the document, then skips a good paragraph size area and picks up the print again......any suggestions! and of course, it doesn't help that the manual is online and no hard copy is provided...I'm ready to do the old uninstall/reinstall thing and see if that helps! Technology sucks....here today, obsolete before noon the next day! and it wasn't a cheapee either...about $250- $300 smack a roos 2-3 years ago! Even with the cheapees....you spend a fortune on ink, that's were they make the money i guess! So what do I have to lose if the washing dosen't work......blank pages! Congratulations to anyone who can buy Canon Cartridges for $2.00 what is the secret! Here is a link that might be useful: http://homepage.ntlworld.com/wilf.james/cartclen.htm

Problem finally resolved. After being on the phone with 2 different techs who couldn't help and blamed it on the printer, I called the printer company today and they said call the internet provider. I called them and they said nothing was wrong with that. I called the Geek Squad and they offered to come at a high price. So I called Linksys back AGAIN. This new person had me to change some settings in the router online, changed channels and tweaked a couple of other things, took about 3 minutes, tops and now it's printing. I did try to download updates like the post above but my computer wouldn't allow the download, something about not being able to read it??? Anyway, it works now. WHEW!! I was just about to pack it back up and return it.