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lynnalexandra

How do I make a zip file for a long log file

lynnalexandra
10 years ago

I've been having trouble with my xmarks for some time now. I'm dealing with xmarks support. After going through their troubleshooting suggestions, and not getting all issues resolved, they've asked for a log file. Well it was huge - and I copied and pasted. They've asked that the next time I send it as a text file or zip file. (I have noticed that I am unclear about what they're saying, they are keeping their help to just xmarks - not basic computer operations which I may not know).

How do i make a zip file? if I highlight the entire file and right click, I do not get that as an option. That's all I could think of to do. Do I need to install something first?

If I didn't already bring this xmarks issue here when it begin in August/Sept, I may if I can't get help there.

Thank you.
Lynn.

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