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virus
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Posted by handyman (My Page) on Sat, Nov 14, 09 at 20:41
| My daughters computer was infected with a virus. No antivirus program. Her husband says they don't need it because they have mediacom broadband and it has built in virus protection. this does not sound right to me. Your thoughts please. |
Follow-Up Postings:
RE: virus
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| If mediacom provides a built in Virus protection, then I would think an Anti Virus program is running like Macfee or Norton. No matter what Anti Virus is running you can still get infected. Have the user run a Malwarebytes scan on the computer. Please download Malwarebytes' Anti-Malware to your desktop. Click here
Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. |
mediacom broadband security..
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| This is probably what they have on the pc or something similar and should be ok... See link.. |
Here is a link that might be useful: internet_security
RE: virus
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zep is correct many ISP's do offer a free AV program, of course it has to be set up on the pc and has to be getting the current daily updates for it to work. Malwarebytes free will catch and rid of most of the nasties that get past the regular AV programs. For more info
How to download and install Malwarebytes' Anti-Malware application for Windows computers
She can also install, update and run superantispyware these programs are fine to run along with any AV program since they are manually run they will not confict. they should be updated and run weekly along with the AV program scan.
SUPERAntiSpyware Free Edition if you do post the log we can tell if it is one that will need more assistance to fully remove it. |
RE: virus
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| Thank you very much for the information I will send it to her, and get back to you |
RE: virus
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| My daughter said your suggestions worked like a charm everything back to normal again. Passing on her thanks to Zep and ravencajun. |
RE: virus
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| Good news, however we never did know what the Virus was. Sometimes the symptoms can go away and infected files could still be there. If there is any banking or financial activity done on the pc you may consider posting to a security forum to double check. I have provided a link. |
Here is a link that might be useful: Malware removal help.
RE: virus
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| the malwarebytes keeps a log so if you can get her to give that copy to you and you can post it here for us to see so we know what she was dealing with. |
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