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Can't get on Internet because of virus

11 years ago

Some things popped up when my daughter was using computer. She closed the pop ups, but now none of the programs will run, our antivirus wont run, and we r unable to connect to Internet explorer. Any ideas on how to fix this without Internet?

Comments (9)

mikie_gw
11 years ago
Tap the F8 key repeatedly while starting.
This will take you to the start up options menu.

Probably choose there last working configuration restore point. Or some computers will have Repair my computer.. which takes you to more options .. and from that screen you can choose what date you would like to go back in history to.. with the System Restore
azinoh
11 years ago
If you towed your car to the dealer and told the service advisor "it made a noise and now I can't start it"...they might possibly fix it but not until they charged you a ton of money to check everything because you told them almost nothing. This forum seems to be a magnet for posts such as this and it just boggles my mind.

After you pay someone to fix it, the person using this computer should consider some basic instruction on how problems such as this can be avoided otherwise I can assure you it will happen again.
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Why can't we all just get along? :-)
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Comments (8)
An interesting observation. Though an occasional visitor only, one of the reasons I return to this forum (and other Gardenweb forums) is the general upscale level of maturity on it, likely combined with intelligent moderation. There are the usual veteran members who post good advice and try to help folks out. I used to frequent many, many forums only to watch then descend into complete (insert negative connotation here) matches, and then gave up completely because of what a pointless exercise it had become. I think that (besides the state of the world in general), the whole computer demographic has changed somewhat with the computer becoming much more of an "appliance". Therefore expectations are somewhat changed from what they used to be. (I can make that statement based on what I'm seeing as a service tech on the job.) Fortunately I work with some very qualified people who are much more likely to explain why they will or will not agree with you, rather than get into a yelling match. Hopefully this concept will prevail here and the trend you mention is only a minor aberration.
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Virus software says I have a virus what to do?
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Comments (8)
if it put it in quarantine you should be ok, most antivirus programs allow you to go to the chest and from there select delete. I would also run these 2 free programs to make sure you do not have anything else. SUPERAntiSpyware Malwarebytes' Anti-Malware download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. Install them, update them then do the scans and let them clean up what they find. Also I would go and run this online scan too. FREE Online Virus Scan
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'internet antivirus ' - it is really a real virus, I think
Q
Comments (10)
pretty sure you have the dreaded antivirus xp infection.DO NOT click on any of the pop ups and DO NOT pay them any thing or give them credit card info. There are 3 programs you will need to run to get rid of this. It may take more but lets do this and see how it goes. Go get the free version of superantispyware install it update it run full scan then let it clean anything it finds. SUPERAntiSpyware you will need to also get the free malwarebytes and use it. Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. Malwarebytes' Anti-Malware and finally download and run this program Please download ATF Cleaner by Atribune from http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25 . Save it to your Desktop. Run ATF Cleaner * Double-click ATF-Cleaner.exe to run the program. * Click Select All found at the bottom of the list. * Click the Empty Selected button. * Click Exit on the Main menu to close the program. * Shutdown/restart the computer. http://www.atribune.org/index.php?option=com_content&task=view&id=25&Itemid=25 here is a good article about this type of infection. http://www.theregister.co.uk/2008/08/22/anatomy_of_a_hack/print.html Please follow those directions and let us know how you are doing.
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I can't stay off the Internet!
Q
Comments (7)
Thanks to all of you who responded. So far, nothing has helped...One more thing it might be is the file that was placed on my computer when I installed my HP scanner, by the name of hpcmpmgr.exe. This is a systems diagnostics program that collects information on drivers, etc; and offers updates when needed. I noticed it pops up in the bottom tray about every 15 minutes. I don't care to have my system diagnosed, and would like to be rid of this hidden file. No way to uninstall it. If I uninstall my scanner, will it also take the exe file or is on here to stay? Has anyone found a way to get rid of this file? I am somewhat computer challanged, so please make it simple.Thanks again!! Ida
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llaatt22
11 years ago
I've linked to the Amazon reviews of a virus removal tool sold there.
As a fellow non expert, I've also been pleased with the results of my purchase and received great support when needed.

Here is a link that might be useful: Amazon Reviews
ravencajun Zone 8b TX
11 years ago
Please do not purchase any products. You can get help to clean this yourself, please go to the link I provide and register there, you will need to start a post there just like you did here. I am there too. The team there will help you step by step to run some special scans and programs to clean up your pc, all free, and you will learn a lot in the process. go there and please only follow the directions given to you there, do not follow any directions you may see for someone else.
LzD forum
Analysis and Malware Removal
Please start your post over there in the malware removal area I have linked you to.
If you need help getting there let me know.
The pro team is from all over the world so be patient someone will be there to help you.
genes
11 years ago
RC, I believe the op said she can't get online
owbist
11 years ago
Can you use the computer you posted here with to download a program? If so go here and click to download Kaspersky Rescue Disk 10 from the author's site.

Then go here to read the How To Geek's tutorial on how to use the program you have downloaded above.

Read the tutorial carefully and follow along, it will take care of any infections your computer may have.
ravencajun Zone 8b TX
11 years ago
The team at LzD will be able to help get it working as long as they have another computer that works to communicate with which apparently they do.
The ones that disable the AV and settings like that are really best handled at the removal forums where they can read the logs and determine if all remnants are removed.
owbist
11 years ago
The ones that disable the AV and settings like that are really best handled at the removal forums where they can read the logs and determine if all remnants are removed.

Why would you presume that any rescue disk from reputable companies would not be capable of cleaning a computer? Most have been around for the best part of a tidy while and seem very competent.
ravencajun Zone 8b TX
11 years ago
They are quite often a great resource but having seen these type in particular, the use of combo fix with guidance for what remains is essential.
Some types of infection can be fully removed with use of those discs and I have recommended them, but it won't do it all is the point. And if assistance is going to be needed for use of other programs like combo fix for example then it is really better to have the help from the beginning so everyone is on the same page.
For some people with out step by step guidance this kind of removal can be very daunting.
I am not diminishing the effectiveness of the mentioned discs.

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