I was a Netscape user also and was forced to change due to new features being added to web sites that was no longer supported by Netscape. I now use Thunderbird version 2.0.0.19 and I am able to clean forwarded messages, sometimes with difficulty. I have no problem with deleting plain text, but sometimes have trouble with text within a 'frame' or graphic images. My work-around for this is to move to the bottom of the frame and begin deleting from the bottom, or right-click on it and delete the whole frame. Usually, I can start a selection from the bottom and delete that portion. If the 'text' is really an image, the entire image has to be deleted. If all else fails, as mentioned by a poster above, you can select, copy, and then paste into a new email window. By the way, I was able to import all my old email messages into Thunderbird (from Netscape), as well as my address book. Thunderbird appears a little different to Netscape, but most of all the features are there.

Always nice to have conversation! I'd like to change one comment I made. I suspect smartphone email use is very high. How high, I don't know, but almost every public and private system of any size accommodates their use with special access and apps. Google's Mail Fetcher will combine up to 5 different email accounts into one, so that you can access them all in one place. When you do "reply", you can change the return address so it looks to have come from the other "remote" account. I suspect you could do more than 5 by cascading the accounts, but no one should need more than a few email accounts. If that's wrong, let me know! grandms, my comments had nothing to do with work vs private use. Awkward is awkward, easy is easy. Make yourself happy with however you want to go about your mail tasks. I was just trying to offer a suggestion to people having questions or trouble trying to do something that they may not have known was unnecessary DA, if your governmental agency didn't want web access used, they could turn it off. I suspect the reason is an attempt to decrease the load on their system by offloading some of the work to the client software. Mudlady, keep up the good attitude. Be open to new ways, that's what technological advances are all about. Without those advances, you'd still be struggling away with that Zenith and getting by without all the great functionality today's online world offers. Those changes seem to have been ok with you, you may be more open to change than you think.

Microsoft Security Essentials may be a little better for you, download it to the desktop from the link below, don't double click the set up file just yet. http://www.microsoft.com/security_essentials/ Once you have the set up file for Microsoft Security Essentials, visit the link below and download the AVG REMOVER choose the 32 bit or 64 bit according to your system. http://www.avg.com/us-en/download-tools AVG Remover eliminates all the parts of your AVG installation from your computer, including registry items, installation files, user files, etc. Once the AVG remover has done it's work you can now double click the Microsoft Security Essentials set up file and proceed to install it. Once those steps are complete, run the temp file cleaner following the instructions below: Clean out your temporary internet files and temp files. Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it. Double-clickTFC.exe to run it. Note: If you are running on Vista, right-click on the file and choose Run As Administrator TFC will close all programs when run, so make sure you have saved all your work before you begin * Click the Start button to begin the cleaning process. * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. * Please let TFC run uninterrupted until it is finished. Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning. Let us know how it all goes.

If she wants a desktop program, it will depend on the operating system she has. If XP, then she can use Outlook Express and configure her Yahoo, Gmail, or whatever to download into that without going to the web site. If she has Windows 7, MS has a program called Windows Live Mail which she must install on her computer. Again, her mail can be configured to download to her desktop program. And there's Thunderbird which has been mentioned.